In addition to experiencing the absolute best possible customer service one could ever hope for…read morefrom Rita at the Kailua store over the years and having just purchased my fourth bed from her, I just had the profound privilege of meeting Moses and Rich who delivered the most recently purchased beds and in so doing they took Bed-Mart to a whole new level of "OUTSTANDING"!!! They not only went way beyond the call of duty, they were as personable as they were professional in ensuring that everything was to my satisfaction!!! I suppose you could say that while Bed-Mart Kailua has always had me as a SATISFIED CUSTOMER FOR LIFE" they now have me trying to figure out how soon I can buy more beds just so I can have the pleasure of dealing with such amazing people, which is ever so rare these days. THANK YOU RITA, MOSES & RICH!!!

Great selection Maria was very informative and there was no…read morepressure to make a sale. Will definitely return to purchase a quality bed.

Firm belief... We…read moreall need some me time and with various spas and skin care nothing beats a good night sleep, with various places that offers that this Mattress Firm located on super busy Kapiolani on the corner of Kapiolani and Piikoi in it's own free standing building makes it easy to park with lots of free stalls the makes the stress to start shopping an easy process. Walking in we were immediately greeted and was asked all the basic questions of what we're looking for which is a mattress and ruled out anything that's memory foam and just something simple which we were instantly taken to a few options for us and a matter of choose the firmness we desired. The other options that we did have is there is no longer box springs that supports the mattress which is a nicer option so it's just that and the base where that's the other option to choose from the basic to the bougie one that will lift your mattress to a more comfort and supportive fit. Seriously not knowing much of the difference or comparison with any other type of mattress but did love that they do offer a lot of accessories so that you don't need to shop for like mattress cover and sheets as well but we did keep it simple and they do deliver and remove your old mattress as well making it a simple process and since there was a type of sale that worked well for us we walked away feeling great knowing that some comfort was as easy process as giving them a visit. Thank you!

First and foremost Richard is amazing and deserves a raise. He was super patient and knowledgeable…read moreand truly a pleasure to work with. As for delivery I think they need to look into another company to work with. They used Island Movers for my delivery and I ended up having rings stolen from my apartment. I think it's important to look into these other companies that you are working with. They have multiple reviews on Yelp from different customers that had very similar situations happen to them. I am absolutely enjoying my new mattress but now I am in the middle of a horrible ongoing investigation. Hopefully I can get some good rest on my mattress after all of this!!

I was in search of two twin XL bunk board, 2" foundations for my king size Sealy Posturepedic…read moremattress that I bought from Costco. Although my bed frame is equipped with 16 slats, which is more than adequate, I prefer the extra support of a solid foundation. I knew exactly what I wanted and needed. On 1/17/26, I entered the Kailua store in search of the bunk boards. The female that assisted me was initially polite and helpful, but quickly became pushy. Instead of talking with me about my needs and their offerings, she talked at me and over me at times as if I knew nothing about what I was looking for. I found this to be frustrating since I've been through the bed buying process several times. The most frustrating part of the interaction was when she tried to sell me on a very expensive, "Tempurpedic" foundation that was going to cost me over $800, knowing that it was not for a memory foam mattress! We got into a mini dispute about the difference between a king sized bed versus and eastern king, which there is no difference at all, but I let it go since she had a slight accent, which may have caused the confusion. Although the selection is great and the store is nice and clean, don't go here unless you want to feel pressured into buying something that you may not want. Otherwise, I'd recommend choosing another store or asking for another associate to help you. I ended up at Slumber World in Salt Lake, got two twin XL, full support, upholstered, bunk boards for half the price!

My boyfriend and I needed a new bed for our place. We didn't know what to look at first bbut Romie…read morehelped us by having us try the virtual smartMATCH analysis first. From there, we could narrow down our options to what we actually needed and wanted. He was patient and walked us through each option. He was helpful in the financing which is SUPER great. The delivery was quick to schedule and the delivery workers were so nice and fast with the installation! While we sprung for a more robust option, we don't regret our choice.

I have been a customer of Ross appliances for a long time as a Airbnb manager. Wink and Mona and…read moreeveryone who works there is super friendly and helpful, pretty much everything you buy includes a warranty and they are actually more flexible than you think about it if you call and ask when something breaks. The other big plus is even if it's outside of the warranty they only charge $75 to come out and service any issues you'll have with their products.

Beware of Ross Appliances. I recently got a refrigerator with an ice makers for a client. They…read moredidn't tell me until day of delivery that they do not disconnect the water line from the old fridge or connect it to the new (used) fridge. I could have made advanced arrangements had I been forewarned.

The salesperson Mike was great. Very low key and knowledgeable…read more Selection was really good too. Decent prices.

My mom was sofa hunting, so we stopped by this place. We looked around and they had some sofas…read more Even though their name is Elite Discount Furniture, we found sofas at cheaper prices at other locations. We were helped by a nice sales associate. He showed us different sofas and kept saying that he would get us a good discount. My mom didn't find anything that she liked, so we never asked what the discount would be. It's two stories. We didn't head upstairs. We found sofas, beds and massage chairs on the first level. Ahhhh massage chairs!!! I could use one of those.

We were greeted when we walked in the store. We were looking for a mattress and a new bed frame. We…read morewere asked about how we sleep. I felt no pressure and the experience was great. We did buy a mattress and bed frame. The price was a great value.

Ask for Kekau! The business is open today, on Memorial Day, and there are currently great deals!…read moreFree parking too! Kekau asked what I was looking for and instantly found me the perfect mattress within my budget! I knew I presented her a challenge given my low budget, but Kekau didn't try to upsell me. Instead, she listened to my needs, wants and preferences. She genuinely advocated for me, offering me the best price on the best mattress for me! Kekau was honest, transparent and trustworthy. Kekau also made sure I understood the delivery/haul-away ($100), warranty and return policy. I am so happy with my experience and couldn't recommend it more!

My parents needed a new bed. They have had the same bed forever, I mean, I remember jumping on it…read moreas a kid. It was just time, plus my mom was having a hard time getting in and out of it, so a new bed was needed. Did my research and picked this store because of the high ratings. They haven't had that many recent reviews, but I went right to them as soon as I got off the plane! Calenn gave a friendly hello, and proceeded to show me the beds they had. I told him I needed it delivered this week, and he checked his inventory and one of the ones I liked, he had, and it was on sale. It could be delivered a few days later and the times were 8-8 pm. My parents senior living building said the best times were 9-11 or 1-5, so it doesn't interrupt lunch. I spoke to I believe Mark, and he said if I wanted a special delivery, it would cost extra, so I took my chances. I don't know if Mark said anything, but my delivery confirmation was between 9:30-11:30! And then they were early! Mel and Elijah were great! They were so friendly and kind to my parents! But what impressed me the most was when they took off their shoes before entering! Very respectful! They moved the old mattress and box springs, and even went so far as to break down the old frame. They didn't have to do that. They set the legs to the lowest height., set the Sealy medium, Euro pillow top mattress on top, and were done! Mel even said, "Ok aunty and uncle, hope you enjoy your new bed." And then they took the old mattress away. This was a really great experience, and it made everything much easier! Big Mahalos Calenn, Mel, and Elijah!

We received excellent service and friendly care from Kalen. He expertly and patiently answered all…read moreof my Fiancés questions and showed us several styles of pillows across various price points until my fiancé found the one that best fit his needs. With his guidance we were also able to take advantage of their 4th of July Sale and leave with a great deal and wonderful products.