In addition to experiencing the absolute best possible customer service one could ever hope for from Rita at the Kailua store over the years and having just purchased my fourth bed from her, I just had the profound privilege of meeting Moses and Rich who delivered the most recently purchased beds and in so doing they took Bed-Mart to a whole new level of "OUTSTANDING"!!! They not only went way beyond the call of duty, they were as personable as they were professional in ensuring that everything was to my satisfaction!!! I suppose you could say that while Bed-Mart Kailua has always had me as a SATISFIED CUSTOMER FOR LIFE" they now have me trying to figure out how soon I can buy more beds just so I can have the pleasure of dealing with such amazing people, which is ever so rare these days. THANK YOU RITA, MOSES & RICH!!! read more

Great selection Maria was very informative and there was no pressure to make a sale. Will definitely return to purchase a quality bed. read more

We went there to shop for beds, Jamie assisted us. She was wonderful. She listened to our needs and concerns. Because she was such a great listener she was able to point out the exact mattresses and bed frames we needed. Absolutely grateful we bought the 2 beds at Bedmart. Without her I don't think we would have been well informed or well taken care. Best service, thank you Jamie read more

Service Our sales person was Jason, awesome guy knows his stuff. Answered all questions we had. They had a variety of selection to choose from. He accommodated us with the difference in selection to meet our needs. Pricing is the best deals that they offer. We highly recommend BedMart. Stop by see Jason read more

just so happened, I was in the area, and thought I check out this place. This place was a painting supply store, before it became Bed Mart. I always passed this place, but was never in the market for beds. I walked in and was greeted by Keith, he was easy going and pleasant to talk to, he made you feel comfortable and no haggling required. I had an idea of what I wanted and looking for in a mattress, and he directed me to a mattress, with a great price, and included a box frame to go along with it. The price was reasonable and right on the money. What even make it more pleasant was the bed was available, and could be delivered the next day. Keith assured me that the bed will be delivered on time, and as a courtesy, they can remove the old mattress, and put it outside of the car port, no charged. It was almost 20 yrs plus when I last purchased a bed from a reputable bed store. If I ever need a another mattress and bed frame, I know where to shop again. Thank you Keith! read more

Best service Just look for jason and he will look and give you the best deal ever,,, As for the delivery guys, also best customer service Overall best team and best place to shop for bed needs!!! Thank you I will be back read more

So glad we visited the Kapolei location. Jason's very knowledgeable and helped us pick the perfect bed within our budget. The deals are unmatched! He gave us different options and was not pushy at all. Very pleased with the service and products that I brought my mom in the following month. Go see Jason!Highly recommend! read more

I just slept on my new mattress that I purchased at BedMart Kapolei. I love the firmness and the ability to raise the head and feet. My back felt so good sleeping on this new mattress. My salesman was Jason and he was very helpful. The delivery service was very efficient and professional. read more

If you're in need of a bed specific to your needs, Darby can help you! Once he understands what you're looking for, he'll do an assessment and present mattress options that you can try In the store. He patiently waited for us to test the mattresses and even had us try their premium pillow, which we don't know how we lived without all these years! After making our decision, he arranged for next day delivery. Mahalo, Darby! We'll refer our family and friends to you. read more

It's not a huge store but big enough with good selection. Soft to firm bed with various price. Romie help me and my husband find our new bed. He was great. He got us the proper pillows to match our body type. And we used those pillows and disposable covers to tryout different beds. We were able to relax (tying not to fall asleep LOL) and take time to find right bed with help from Romie. He was very nice and helpful. I'm so happy to find a nice bed. read more

I had ordered a bed with another retailer and unfortunately at the last minute the bed that was supposed to be delivered and I paid additional for the shipping was changed to 3 to 4 weeks with no visible shipping date. So I happened to drive by and saw BedMart. I pulled in and met Keith he was wonderful he let me try out several different beds to find out my comfort level with the mattresses. He had me lay down and roll around and just basically test drive the bed I was extremely happy with my purchase at the discount that Keith gave me. He also tried to throw in some extras but we had already had the items at home. But the part we really appreciate with Keith was I had to go back to California to pick up my girlfriend and dog and bring them back to Hawaii. Keith worked out where his warehouse could deliver the bed after our plane had landed at Honolulu airport so we came home to the bed and the delivery people waiting for us!!!!!!! They gave us amazing five star service and Keith was wonderful and helpful through the whole process!! We'll be back for our guest room bed for sure!!! read more

Amazingly easy experience buying a raised queen size bed frame from Jason today. He talked me through purchase on the phone. Emailed me my invoice and I went ti their warehouse at Waipahu to pick it up. The hardworking crew at the Bedmart warehouse were very courteous and professional. Highly recommend read more

We were in need of a mattress asap. We stopped at BedMart since it's so close to our house. Once we walked in, we were greeted by Keith right away. He is super kind and helpful. He was very informative and gave us a lot of good tips! The delivery people were so fast and kept us updated about when they were coming. Everything about the experience has been great and was so easy! Definitely recommend to anyone looking for a new mattress! read more

The sales people were friendly and nice. I don't have anything bad to say about the place.

Bedmart Kapolei sales associates are awesome they're knowledgeable and accommodating, Darby did fantastic suggestions. Sales associates are game changer in deciding where to buy and what to buy. read more

I've read such great reviews in Yelp about BedMart Kapolei that we had to check it out ourselves. We were met by Jason St James who had a wealth of knowledge (aka subject matter expert). His official title is Expert Sleep Consultant....and he exceeded in the performance of his duties. Jason recommended a few mattresses, gave us short brief on them, and allowed us to lay and compare a variety of mattresses freely. Jason must have thought we were having too much fun walking around the store with our pillow and laying on mattresses. Neither did he know, we were. lol. We didn't feel pressured or hassled. In the end, we bought a premium mattress and pillows and are completely 100% satisfied. You need a mattress.... go see Jason at BedMart Kapolei! Oh yah, go in your PJ's for a complete sleep experience. LOL. I don't think they will mind. read more

We purchased a mattress and frame a year and a half ago. The frame cracked. We took photos of the frame. It was out of warranty after one year. BedMart gave us no problems and replaced the item unflinchingly!!! B/D Young. Kailua read more

Before coming into BedMart, I had had a bad experience with an overly pushy and not well-informed salesman of MattressFirm. Keith Fukumoto of the Kapolei BedMart was the complete opposite, and made sure that I had received nothing less than fantastic customer service. He very patiently listened to my concerns with my current bed and took mental notes of my needs and preferences. He then recommended the best bed that would give me the ideal support to address my back pain. Keith recommended that I take my time and didn't rush me, as he wanted me to be sure that the bed I got was one that would make me happy and that felt right to me. After trying a few out, the one that he had recommended for back support was absolutely the best and I went ahead and purchased. He walked me through next steps, giving me the best price and background on warranty and delivery. He also mentioned that the beds on the sales floor have already been broken in, and gave me tips on how I can use my knee to break the mattress in if it was too firm on arrival. After delivery that same week, Keith sent an email to make sure everything went smoothly with delivery and that I was liking the product, so his service impressed me. It's been 1 week and already my chronic back pain is subsiding and I can feel the knot in my side shrinking. Thank you BedMart and Keith for your amazing service and products! read more

We went to 4 other bed stores before coming here. I decided to Yelp bed stores around my parent's home & that's how I found this place. We came in about 6:20pm. It was nice & empty (they close at 7pm) Jason was very helpful and patient with us. He didn't try to up sell us anything we didn't need. We ended up with a king sized pillow top mattress with a mattress protector, a box spring, and metal bed frame. Our plan was to just leave the bed on a box spring since we have kids but the metal frame didn't make much of a difference in height. We just got our keys last week and their delivery is accommodating when we are available. He said for us to just give at least a 48 hour notice (a little earlier if it's going to be on the weekend which is understandable). Thanks again Jason for helping us find the perfect bed. I will actually be back soon to look for a bed for our daughter. read more

Today we went to Bedmart in Kapolei and was helped by Keith. He was so helpful and knowledgeable about everything we were looking for. I was getting ready to bounce between a few places trying to look for a mattress, but Keith answered all our questions and pointed us to exactly what we needed. So happy we went here first. Great experience read more

These guys were great! I felt like a VIP. Marlene was the first person that helped us start our search for the most comfortable bed. We took a long look but she knew all the info about every bed and frame. No hi pressure sale! I made so many little changes, but not a problem for Marlene. On Marlene's day off I dealt with the other staff there and they were great too! In my opinion, this is the best bed store, and I'm glad I went because I love my bed! Delivery was perfect too! read more

My husband and I decided we needed a new bed but didn't know where to start. He told me to Google somewhere and we'd go, then the "BedMart" commercial came on my TV so I decided to start from there. As soon as we walked in Keith greeted us and already started helping us. He listened to what we wanted, showed us his suggestions and was very knowledgeable about everything. He didn't rush us or even try to pressure us into buying anything. He took us around the store and gave us details about each bed we walked to. I'm so glad we ended up here, I was nervous about bed shopping because it's not something we always do. Keith was really patient and helpful! Got a great deal on our bed set too! Totally recommend this place! Thank you Keith! Awesome shopping experience! Didn't even take long either... read more

Been needing to replace our 13 yr old Tempur-pedic mattress and ended up getting a new one at the Bedmart Kapolei store. We were greeted by Jason when we walked in and used his super sales skills and complete knowledge of everything Tempur-pedic to purchase our next bed with adjustable base and super cooling feature. Even though we had every intention of checking out other bed stores, his easy, non pushy and exuberant friendly nature made us into happy customers! And even though we spent a small fortune, we figured we spend half our lives in that bed and we deserve to be as comfortable and pain free as we can get! Can't wait for next Wed when it gets delivered! Thank you Jason and Bedmart! read more

(Reposting from my Google Review to Yelp because they deserve it) Keith was a great help to me and my boyfriend. Upon entering the store, he treated us with respect and answered every question we had. I appreciate him not pushing us to purchase something on the spot, and giving us a lot of flexibility on delivery date and cancellation should we decide we don't want it anymore. Delivery was quick and much appreciation to the guys who brought our king size mattress into the house! Mahalo! read more

Best place to buy a mattress on Oahu! (Trust me - we've been looking for weeks!) There was something different when we walked into BedMart - we weren't tackled or dragged to the most expensive mattresses right away and nobody tried to "wow" us with fancy mattress technology. We were treated like normal people - we were shown some comparisons between mattresses with our desired features and given space to try things out and talk amongst ourselves. It was the most pleasant furniture shopping experience we've had! Big kudos to Jason, who was the nicest, most genuine (and knowledgeable) salesperson we've met. The fourth or fifth place we looked, we've seen just about everything there is to see. While the prices were certainly right, we decided to buy our mattress because of him - period. Definitely worth your time! read more

Very helpful staff. They even encouraged us to go home and get our favorite pillow blanket and then come back to take a nap to try out their mattresses. read more

We had been looking for a new bed for a few weeks and decided to check BedMart out after a bad experience at a competitor mattress store. As soon as I walked in I was greeted by Keith. I looked around had a few questions he answered without any pressure at all. It was a done deal within 15 minutes. Not the other guys prices or the pressure to buy. And the best part no waiting more than a week for delivery. I got it the next day. Thanks so much Keith, great customer service is always appreciated. read more

A couple of weeks ago the wife and I had spoken about getting a new bed. I just so happen to be Kapolei and saw a Bed Mart there. I'd never visited one so I thought I'd check it out. Right away I met Jason, he was very helpful and educational when explaining the differences in the bed. I found one that suited our needs, but of course had to get approval from the BOSS! Lol Shortly there after, on Black Friday I had an incident with another Bed Mart store that I wasn't to thrilled about. I voiced my concern and was met with Great responses. I ended up speaking with Jasmine who was very kind an truly heard me. She convinced me to give Bed Mart another Go. Fast forward to today, I was able to bring my wife in to test the bed I liked. I was able to meet with Jason again, who was just as great as last time! Happy to say we purchased the bed we wanted and have NO REGRETS! We're excited for it to be delivered and can't wait to enjoy a good nights rest again! Mahalo Jason and Jasmine for making our Bed Mart experience a one to remember!! Mahalo read more

Awesome customer service all around from Keith. My family and I did not intend on buying any beds but just to look around and price the items. We were immediately greeted as we walked in, asked if we needed help or had any questions. Keith answered all of our questions. The best part about the experience was that he didn't force us to buy anything. We ended up with two twin beds for our kids and one king bed. The price was a great deal that we couldn't pass up. Definitely recommend this place for anyone looking to purchase a new bed. read more

Jason and Rita at Kapolei bedmart was the best! They answered all our questions and was extremely knowledgeable. We felt so welcomed and they made our bed purchase experience the absolute best! The store was very clean and we felt very safe in the store. read more

Jason provided outstanding customer service and answered all of our questions in regards to upgrading our bed. Recommend him for upgrade or new purchase. Delivery Team was prompt, courteous and ensured everything was set up to our satisfaction before leaving. read more

Awesome service from the moment you walk in to pick up/delivery! Keith was knowledgeable and helpful when my parents needed to replace their bed. He was able to match a mattress that suited their needs. Delivery and disposal was arranged, which worked out great, as they are older. I actually suggested that they try there after checking out Yelp reviews and it worked out. Take 2: we had to replace our daughter's mattress, as it had run its course on usable life. Even though she wasn't with us at the time. Keith was able to help us narrow down the options that would work for her. Luckily, the mattress was available for pick up at their warehouse. He explained setup and how the mattress was going to expand. I was amazed at how big it gets from a compressed rolled up state. Our daughter loves her new mattress! Take 3: long overdue to replace our mattress. Sleep apnea, back problems, OPP (old people problems), etc. Lol. Keith's knowledge was instrumental in helping us with our selection. For the amount of time that is spent sleeping, we upgraded to a base and mattress that would help us get a great night's rest. Warehouse guys were exceptional. Delivery window was given the day before, and updates received prior to arriving the day of. They had to deliver upstairs to the master bedroom and mentioned things that might be affected along the route. We made as much space as we could the night before, and moved a few things just before they proceeded. Adjusted to the height we wanted and made sure everything was in proper working order. Also, learned a new term from the guys that day. We actually disposed of the old mattress and box spring the day before. I mentioned how the mattress was difficult to maneuver due to its age. The veteran mentioned "taco" because that is the shape it has when moving an old mattress around. That was hilarious! True that! Thanks again to Keith and the team for taking care of our family's needs! Wishing you all continued success! read more

Just had an awesome experience with Jason. Made the whole process very informative and painless. Awesome customer service and great deals! Will be back when I need to get another mattress or if I know anyone looking for one. Worth the drive from kailua. read more

Much Mahalo's to Keith ! Sold us an awesome new Nectar bed . Keith was very honest, upfront and allowed us to try all kinds of beds. We haven't bought a new bed in over 10 years so we had no idea what we were looking for. Keith didn't pressure us, was very informative and educated us a lot. We totally appreciate Keith's knowledge and giving us his honest opinion about the different beds. He was able to give us a good price for our new bed and adjustable base , delivery was quick and efficient ....everything was so smooth. Me and my wife are looking forward to great nights of sleep. Thank you Keith and bedmart!! read more

Incredible. Friendly. Supportive. Consistent. All the positive words you can use to describe customerservice and a business! We bought a bed from this location for this nice man and he set it all up. It was delivered and then we had an issue with the bedframe. There were out just a few days later, replaced it, we paid the difference and we will only do business with BedMart. They are prompt, respectful, and honestly the best bed company we have found since being home. Thank you for the amazing customer service. Thank you!!! read more

Jason was so knowledgeable and helpful from the moment we walked in! He helped us decide which bed and base combination was right for us. After delivery there was a problem with our base wiring and Jason was able to get people out the next day to fix it. We definitely recommend going to BedMart and Jason! read more

Jason at Kapolei bed mart redeemed himself! It's the 3rd time he helped me with my first bed purchase and second pillows/bamboo sheets accessories and now 120 day exchange policy which is awesome. He assisted with our exchange at the 100 day mark made smooth and painless.. very helpful, very friendly although I gave him a bad review previously he redeemed himself and still treated me with GREAT customer service! It was a miscommunication on my part. I apologize if u had any repercussions from my previous negative preview! I will definitely be back! Great 120 day exchange the original bed didn't work out for my husband so we got a more cushioned bed(soft) and another Bamboo sheet set... Mahalo Again Jason for all your Help read more

mahalo to Jason in Kapolei store for his solid knowledge and enthusiasm in getting us a good King size bed. and mahalo to Braddah Myles & Delson for their kindness and aloha in their delivery. we love our bed! yeah you! read more

Jason was an awesome salesman He answered all my questions So I bought the automatic bed that day and got delivered the next day I should have bought that type of bed years ago I love it once again thank you Jason read more

Keith Fukumoto helped me picking out a mattress. He was very knowledgeable and very kind. I told him that I always have back pain so he recommended the right mattress for me. I very pleased with the service I received. Very happy customer! read more