I was in search of two twin XL bunk board, 2" foundations for my king size Sealy Posturepedic…read moremattress that I bought from Costco. Although my bed frame is equipped with 16 slats, which is more than adequate, I prefer the extra support of a solid foundation. I knew exactly what I wanted and needed. On 1/17/26, I entered the Kailua store in search of the bunk boards. The female that assisted me was initially polite and helpful, but quickly became pushy. Instead of talking with me about my needs and their offerings, she talked at me and over me at times as if I knew nothing about what I was looking for. I found this to be frustrating since I've been through the bed buying process several times. The most frustrating part of the interaction was when she tried to sell me on a very expensive, "Tempurpedic" foundation that was going to cost me over $800, knowing that it was not for a memory foam mattress! We got into a mini dispute about the difference between a king sized bed versus and eastern king, which there is no difference at all, but I let it go since she had a slight accent, which may have caused the confusion. Although the selection is great and the store is nice and clean, don't go here unless you want to feel pressured into buying something that you may not want. Otherwise, I'd recommend choosing another store or asking for another associate to help you. I ended up at Slumber World in Salt Lake, got two twin XL, full support, upholstered, bunk boards for half the price!

My boyfriend and I needed a new bed for our place. We didn't know what to look at first bbut Romie…read morehelped us by having us try the virtual smartMATCH analysis first. From there, we could narrow down our options to what we actually needed and wanted. He was patient and walked us through each option. He was helpful in the financing which is SUPER great. The delivery was quick to schedule and the delivery workers were so nice and fast with the installation! While we sprung for a more robust option, we don't regret our choice.

Went to bed mart first observation was the store is well stocked and organized customer service was…read moreexcellent Romie greeted us With kindness and respect he knows his job well he impressed us with his knowledge of the product we were interested in. Delivery was with in a day he made us feel very comfortable working with him. Because of him I will return when looking for a new bed.

Went to Bed Mart, Kaneohe today (10/24) at 1:15 pm. The doors were locked. I could see a male…read moreinside, presumably a staff person, he appeared to see me but he continued to sit where he was. Terrible customer service. Will take my business elsewhere.

Firm belief... We…read moreall need some me time and with various spas and skin care nothing beats a good night sleep, with various places that offers that this Mattress Firm located on super busy Kapiolani on the corner of Kapiolani and Piikoi in it's own free standing building makes it easy to park with lots of free stalls the makes the stress to start shopping an easy process. Walking in we were immediately greeted and was asked all the basic questions of what we're looking for which is a mattress and ruled out anything that's memory foam and just something simple which we were instantly taken to a few options for us and a matter of choose the firmness we desired. The other options that we did have is there is no longer box springs that supports the mattress which is a nicer option so it's just that and the base where that's the other option to choose from the basic to the bougie one that will lift your mattress to a more comfort and supportive fit. Seriously not knowing much of the difference or comparison with any other type of mattress but did love that they do offer a lot of accessories so that you don't need to shop for like mattress cover and sheets as well but we did keep it simple and they do deliver and remove your old mattress as well making it a simple process and since there was a type of sale that worked well for us we walked away feeling great knowing that some comfort was as easy process as giving them a visit. Thank you!

First and foremost Richard is amazing and deserves a raise. He was super patient and knowledgeable…read moreand truly a pleasure to work with. As for delivery I think they need to look into another company to work with. They used Island Movers for my delivery and I ended up having rings stolen from my apartment. I think it's important to look into these other companies that you are working with. They have multiple reviews on Yelp from different customers that had very similar situations happen to them. I am absolutely enjoying my new mattress but now I am in the middle of a horrible ongoing investigation. Hopefully I can get some good rest on my mattress after all of this!!

Excellent service from beginning to end. Anna, sales associate, helped us find a mattress that was…read morejust right for us. Their satisfaction policy is terrific. Moses & Villi, delivery men, were professional, courteous, helpful and just awesome. They told us everything we needed to know and were super nice & helpful. Much aloha to them.

Great selection Maria was very informative and there was no…read morepressure to make a sale. Will definitely return to purchase a quality bed.

It took me many years to finally buy a new sofa for my apartment living room. I finally found it…read morehere at elite discount furniture in Kaneohe. It took me 3 visits to figure out what i really wanted and found my black leather reclining sofa. Ryan is very helpful and doesn't pressure you like salespeople at other furniture stores, he's very knowledgeable about the furniture. My only complaint that has nothing to do with this location is that the delivery men, both of them walked all over my carpet with their dirty shoes multiple times before I noticed since i was signing the order on their clip board. I thought they would stop walking on my carpet after they carried the sofa in but they did not. They should know better not to dirty carpets in Hawaii and to take off their shoes. I had to clean my carpet after they left and not happy about that. Part of it is my fault for not noticing. i recommend this place because the prices are cheaper and they had the perfect fit with a more light weight sofa for my small apartment. The ordering and delivery and everything went smoothly except for the delivery folks dirty shoes.

Very good experience! My husband and I were looking to buy a sofa and got some great…read morerecommendations from the manager, Ryan! Felt like we were in good hands, so we will come back! Quality furniture, good pricing, comfortable to walk around, not busy (which is nice). All around pleased and highly recommended!

Okay, I have to admit I shop at Walmart waaaaaaaaaaaaaaaaaaaay more than Target, but what led me…read morehere today is because after doing work at a local financial institution (just next door from Target), I actually had to use Target's restroom to wash my hands after touching multiple bags of coins (your hands actually become black from touching a lot of coins). After using Target's very clean restroom, I thought I'd walk around & check out the Kailua Store. Making a small observation.......... ever noticed that Target's store layout is pretty similar to the other Target stores in da 808??? I guess this is kinda neat, as it makes it easier to find things in the store. I noticed that the Kailua Target store also had a Starbucks coffee shop, & a Pizza Hut within the store. I really didn't have anything to buy today, but while browsing around, I came across some DEALAGES on a microwave oven. DARN! I just bought a new microwave oven for my dad, as his microwave had broke down recently. Guess where I bought my microwave??? Yes gangies..........Walmart! And ya know what???? Target actually had a better sale price on the microwave, as the microwave I bought on sale at Walmart was ($60.73 w/tax). I guess Walmart doesn't always have da best DEALAGES! Lol! The Kailua Target store is very spacious & clean. A very nice store to visit, should you need groceries, or any other item.

i do not recommend this store! there are so slow no matter what time of year, no matter what…read moreseason!! the busiest stores that cover more areas are faster than kailua!! windward mall for instance. they have a greater area to service, yet they get your order out and ready for pick up within two hours or less!! i put an order in just a they closed, but somehow they changed the time i made the order and i didn't get my items until 3 o'clock pm!! today, i made an order at 0930, and i'm still waiting!! they need to make it so you can change stores after an order was placed without having to cancel and reorder!

Been wanting to change out our beds for a while now because we've had the same beds since we moved…read moreto Ewa Beach in 1994! Finally took the plunge, though I waited until these bed places have their annual Fourth of July sales. After looking at a few places on Yelp, I decided to try MattressFIRM first because they had good deals, a bonus, and it's nearby. My sales associate was Kekau. She was VERY helpful, answering all my questions, letting me try out different mattresses, and pointing out which mattress goes best for the type of sleeper (i.e. side vs. back). She actually LISTENED to what I had to say, especially what I did NOT want. We even had time to talk story, and I found out I am her sister's classmate! In the end, I got a queen and full sized mattress and platforms. The platforms are the bonus! It's the adjustable electric platform that raises one end of the mattress, and it was INCLUDED at no extra cost! What a deal! Delivery was scheduled for the very next day! I cannot say if this is true for everyone's purchase, but since my mattresses were in stock, delivery was quick. In just over 24 hours, my new beds were set up, and my old ones were hauled away. The delivery guys were equally awesome. They were very careful about not hitting walls or other furniture. Set up was quick, and they were done in less than an hour! I would highly recommend MattressFIRM to anyone looking for new beds!

My family and I had a very pleasant experience at Matress Firm Kapolei. And it was all because of…read moreDanielle. She greeted us as soon as we walked in, she was very informative, showed us different options but was never pushy and she delivered such a great positive attitude. I highly recommend to ask for her!

We were greeted when we walked in the store. We were looking for a mattress and a new bed frame. We…read morewere asked about how we sleep. I felt no pressure and the experience was great. We did buy a mattress and bed frame. The price was a great value.

Ask for Kekau! The business is open today, on Memorial Day, and there are currently great deals!…read moreFree parking too! Kekau asked what I was looking for and instantly found me the perfect mattress within my budget! I knew I presented her a challenge given my low budget, but Kekau didn't try to upsell me. Instead, she listened to my needs, wants and preferences. She genuinely advocated for me, offering me the best price on the best mattress for me! Kekau was honest, transparent and trustworthy. Kekau also made sure I understood the delivery/haul-away ($100), warranty and return policy. I am so happy with my experience and couldn't recommend it more!

This review is specifically for KYLE SHIROMA. He is an awesome sales associate and should be…read morecommended for his dedication to helping my husband and I get a good night's rest by finding the right mattress. First, he gave us an overview of the showroom layout. Basically, Beauty Rest models were upfront from newest arrivals (flagship Black X-class Hybrid series) to older ones (original Black series) by number of springs. Followed by Tempurpedic models in the back and Stearns & Foster models along the right side upon walking in from the main entrance. In the very back, off to the left of the Tempurpedics, right before entering the clearance showroom, is the Serta and Sealy models. Then, Kyle recommended that we receive a sleep/pressure point analysis to estimate the amount of firmness we'd be most comfortable sleeping on. Firmness levels range from 1-2 (soft), 3-4 (medium-soft), 5-7 (medium-firm), to 8-10 (Firm). After a quick digital analysis scan, we found that my husband and I averaged between a 2-3 level of firmness, so we opted to look more into medium suggested mattresses. Next, we tried different models from each of the brands. We preferred the Beauty Rest X-class Hybrid series the best. We were impressed by the comfort and level of coolness we felt while testing the mattress out. Here is a link to more information about the Beauty Rest X-class Hybrid series: https://youtu.be/_Qz_OivOBPI After we decided on the mattress we wanted, Kyle offered the Black Friday special on pillows, which was 50% off. We also opted for a mattress protector for $99. The only unexpected item that we bought and weren't factoring into the price beforehand was the necessary box spring due to the type of frame we had at home. It really drove up the price (by $400) because it needed to be a specially made one to support the heavier than usual hybrid model mattress we were getting. It's a good thing we really loved that mattress! Anyway, we were very satisfied with the service from Kyle. He was knowledgeable about the inventory, patient when we were undecided, and respectful by giving us time and space without coming off as rude when leaving to help other customers. To top it off, he surprised us with some Starbucks from across the street. What a nice way to close the purchase :)

Awesome, great news fast service. Buying beds from slumber world for Eva. Polite service and enjoy…read moretheir experience in their duties.

Need a new bed? Check this place out!…read more Needed a basic bed for my guest room. It will probably be slept on only a few times a year, twin size, so was not looking for something expensive and top of the line. This was my description to Christopher. "I get it, no problem!" So we were whisked over to the mattress display and within 5 - 10 minutes, zeroed in on the mattress that we wanted. Then we got a bed platform frame, along with mattress protector and a set of sheets. Scheduled a delivery date, paid, and boom! All done in 20 minutes! No high pressure upselling, listened to what I was looking for, and was really quick and efficient! A guy kind of experience - haha! The bed frames were a bit limited in variety in terms what they had in Hawaii, so they may not have all the choices that you see on their website. But it was alright - I got something in the end that worked for me!

Big Mahalo to Jamie and Paul for helping me find the perfect mattress for me.. it took a few tries…read morebut I finally got my match ! Great team there at pearl highlands :)