Called Chris on Thursday afternoon 20 minutes before he closed, told him what I needed and he…read moredelivered and installed the mattress in my new Murphy's bed for us. I'm SO Glad I called Chris over a large mattress chain. He even brought us Bama Softball tickets RTR Thanks Chris.

From the owner: New Mattresses Sets discounted 50-80% off the retail prices. BoxDrop is a discount mattress store…read more We specialize in clearance and closeouts and buy directly from the manufacturer, passing the savings on to our customers. We run appointments out of our warehouse, eliminating the expenses of employees and an expensive store front. These factors, combined with great quality products and friendly staff, allow BoxDrop to create the best mattress shopping experience available

One of the best customer service experiences I've ever had! Caleb did so great at guiding us…read morethrough their selection and helped us to find the perfect mattress for our budget. All the while he had us laughing and didn't mind taking extra time so that we could be sure we were getting the one we liked best. Great guy, great experience!

The mattress firm store itself is great. Now the reason why they get a 1 star is due to the rest of…read morethe customer service throughout the company. We were to have our bed delivered on base and we're told that we would possibly need to meet the drivers at the gate. Ok no problem. The delivery drivers come, ask for my EDIPI while they were at the gate, and then later ask for us to meet them at the gate. My wife says she is on her way and the drivers ghost her. The drivers went as far as to ignoring and blocking our phone numbers. We immediately that night went back to the store and returned our order. Will not do business with a company that hires people with customer service worse than a high school student working fast food.

What can I say about Bedzzz Express besides "You're my hero!" ??? Well, I could talk about how I…read moreneeded a bed delivered the next day, and they accommodated me. Or about how I got an insane deal on said bed (a real, name brand bed: Sealy Posturepedic to be specific... the gel series)... it was about $300 less than a similar bed I saw online. Or, I could speak about the kind, very un-pushy salesman that aided me in my bed-picking. But that wouldn't tell the whole story. In reality, I ran into this store in desperation. I was moving the next day, I needed a bed, and not just any bed, but a nice, comfy, homey bed. And I needed it delivered, box springs, bed frame and all, and set up (because hey, I'm a girl, and beds are large, unwieldy and heavy). Bedzzz Express helped me pick the perfect mattress, worked with me to get it delivered (for free!), and even sold me a discounted bed frame. All in all, the LEAST stressful part of my entire move. Thank you thank you thank you Bedzzz Express!!!

We had a great experience at Bedzzz Express. Our purchase decision was spread out over a couple of…read moremonths, and we actually began our mattress search with online retailers, including many of the bed in a box companies. But the idea of never getting to test the mattress until it arrived at our home chased us away from the online companies. The store is conveniently located and a nice, clean atmosphere. Richard was very accommodating and extremely informative. We of course started at the front of the store, where the more expensive mattresses were located. But we worked our way back to mattresses which were still quite comfortable but had less sticker shock. We took notes, and we left to check out the competition. The other guys had good deals as well, but never the same personal experience that we got from Richard at this Bedzzz Express. We kept coming back, and this is where we finally made our purchase. The deal was good, including a military discount because of our son's service in the Coast Guard. Our delivery date was delayed because of the remodeling project in our room, and we even had to push it back another week when other elements of the remodel weren't ready. The company was very accommodating the whole time, the delivery arrived on time and the delivery crew was very friendly.

I shopped several places Monday and Tuesday including three that I learned are part of the same…read moresystem as this store. It wasn't until I got to Pelham and met Greg that I decided to buy a mattress. We went through the awkward and fake "becoming best friends" experience in all the stores we visited. I had to argue with one Bedszzzz manager because he wouldn't accept my assessment of the size of the mattress I was replacing. Without exception they all wanted to start with a higher line than I had said I wanted. Greg stood up, smiled, and said, "How can I help you today," and the experience got better from there. He didn't have the size I wanted in extra firm, but he brought in another size of the same mattress from the warehouse and let me try it. I told him I liked it and he gave me a price that was 10% to 20% better than the same mattress in other stores. I asked him about delivery. Greg looked out the window and saw the Honda CRV I was driving and said, "If you want to go over to the warehouse just down the road, the mattress would fit in my car and I could take it home today. Then I could bring the old mattress back at my convenience." As he was writing up the order, I learned his name and we talked about his kids and my grandkids and had a very pleasant visit. I don't suppose, at my age, I'll be buying many more mattresses, but if I do, I hope Greg is still there 'cause I love his service. BTW, I love the mattress, too. I stayed in bed until almost 8:00 am this morning. For years, I've gotten up around six because my back was hurting so bad, I couldn't stay in bed any longer. Rod Peeks Birmingham

Danny was extremely helpful. He searched me out in the store and assisted with my mattress…read morepurchase. I definitely did not mind shopping local with such great service.

Had a great experience with the sales person Craig. He helped me find a mattress based on my needs…read moreand was knowledgeable about the differences between the seemingly endless types available. For example, I love the feel of memory foam but I don't like the way it's hard to roll over. Craig pointed me to the hybrid mattress, which has a bit of spring. He was really flexible about delivery and even offered to help me buy some mattresses in the future for a house out of state...with free delivery!

We had a comfort issue with a mattress we bought here. They were very helpful in resolving it to…read moreour satisfaction. Excellent Covid practices; clean store; excellent customer service! Much appreciated.

Couldn't tell me until day of "gold service delivery" that the item was not in stock. It has been…read moreon order for three weeks. Nothing really offered to resolve the situation so that a mattress could be delivered on the expected date.

If u need a mattress this is the place to go. I was very hesitant going to buy a new mattress as I…read morealways feel like it's going to a used car dealer. I was wrong. These guys were so professional and knew mattresses inside and out. It was truly an excellent buying experience. There was a mess up on the delivery as they forgot the box spring. The next day the incredible manager Jorge personally went to the warehouse on his day off and got the box spring and personally delivered it by himself. Words cannot express how truly thankful and impressed by this commitment. This is where u need to go for a mattress. And if any issues I have no doubt Jorge will make it right.

While the price was high, the service was seamless. Our new mattress is like sleeping on a cloud.read more

I've been searching for a new mattress for over 2 years now. I have been using mattress toppers to…read moreget buy but my back can't take it anymore. I called on Friday because I heard they were having a pretty good sale going on. I spoke to Ryan and he was confident we could find a mattress for me within my budget AND get me an adjustable frame as well; all while staying in budget. Saturday evening comes around and I pop in and he immediately takes me to the serta. not bad, but I wasn't blown away. I suggested a tempur pedic even though the adjustable bed frame would be additional to the mattress because of the brands specific requirements for the warranty. still, not terrible pricing. he showed me 3 different styles, made sure I flipped over on it multiple times, just how I would with sleeping, etc. We picked out the best one for my price and negotiated a little bit and ended up in a good spot. Ryan was extremely knowledgeable, helpful, friendly, and even made sure my 4 year old son was entertained with legos while we were there. The customer service from Ryan exceeds my expectations and I highly recommend seeing him if you're shopping for a mattress!!!

We had fantastic service here on a Sunday and would definitely recommend to anyone. Can't wait to…read moreget our bed .. thanks again!

I went to Bedzzz Express in search of a replacement for my in all aspects expired mattress. I tried…read moreto shop around at other places, mostly places that would cheat me out of my money for lesser quality. I was greeted by Bill who was able to meet with my needs in a firmer yet comfortable bed for a price to match. I wasn't pressured to buy something more expensive nor did I have to settle for something I'd likely be dissatisfied with. I came back the next morning and purchased a set that I was most happy with and am thankful for Bill's help.

Very professional and honest! They re routed my delivery to get my sectional to me sooner…read more I would highly recommend

I love this store!!! Dean is a designer there and is so nice. No pressure but lots of great ideas…read more I moved here from DC and this store and its buyers rival anything I've seen anywhere! They will bring things to your home for tryout for a very low cost. Cannot beat them!!!!