We needed a new mattress last year so we went to Sleep Outfitters. We were greeted right away and…read morethe staff was very friendly. We were concerned about getting a mattress that would be comfortable because I have a lot of back and hip pain. We were assured that we could purchase a mattress, try it out and return it for a REFUND if it didnt work out. We ended up purchasing a mattress for over 3k. After a week I hurt so bad I could hardly walk. We contacted the store and they tried to tell us that we had to sleep on it for 30 days before they could do anything. We asked how we could get around that and they did call and get it approved for us to return it before then. We went back in to try to find another mattress and were told that we could not get a refund, they only offer store credit towards another mattress. Even though they told us we could get a refund when we purchased the mattress, suddenly it was changed to only credit. We were also told that we would have to keep the next mattress we exchanged it for with no option to return if it didnt work. Since the other mattresses were at least 1k more than what we already paid, we ended up stuck with a 5k mattress that is horrible. We would never have purchased from Sleep Outfitters in the first place if we had known the only option was store credit if we didnt like the mattress. The salesmen are friendly, but lie to you to get you to feel comfortable making such a huge purchase thinking you can get your money back if it doesnt work out. Would never shop here again. We've been stuck with a mattress that causes horrible pain to my back and hips because we unfortunately trusted the word of the salesmen and the manager, Jay, instead of reading the fine print. Buyer beware!

We went to Sleep Outfitters to find a new mattress and Victoria was there to walk us through…read moreeverything and "oh wow" how helpful she was!! Victoria was very patient with us and showed us exactly what we had on our wish list. She was very informative and not at all trying to sell us something out of our budget but worked with what we had asked for! She was a wonderful and pleasant person to work with! Thank you Victoria, you made our selection of a new mattress a great experience!

My wife and I consistently commend the exceptional professionalism and outstanding customer service…read moreprovided by Trayce Roger at the BF Myers Goodlettsville location. He consistently furnishes comprehensive product details and ensures our complete satisfaction with all merchandise. While we may explore offerings from other furniture retailers online, our ultimate purchases are invariably made at BF Myers. We extend our sincere gratitude to Trayce and the entire team at BF Myers. Michael & Starr Durham

Repeat customer of Bf Meyers! I have purchased furniture for my home for the past 5 years from BF…read moreMeyers. I haven't shopped in the main store, but I love their discount store next door, and their tent sales. I love that I can walk in and purchase a furniture piece and have it delivered quickly! Their furniture is always good quality, and their workers are wonderful.

purchased a mattress that was obviously defective-- had coils that literally poked me in my spine…read moreto the point it made me sick to my stomach. even on the four four corners of the item you could easily feel metal springs just beyond the fabric. I've never seen a mattress so horribly made. when I was selecting a mattress in store the manager kept stressing how great the warranty was n that it was made in my state. I thought it was a purchase I could trust but when I tried to make a warranty claim I was denied because the fabric on the box spring was slightly loose- just like it was when it was delivered, yet the company tried saying THAT is what caused me to be stabbed with springs in the mattress. they must think we are stupid n would believe fabric on a box sprin would cause such an issue in a thick mattress. these matttrsses are not worth even $100 and the store clearly tell u anything to make a sale then treat you badly when you have a problem. you would seriously be better off buying furniture from Walmart. save yourself stress n don't shop there

My husband and I went into AF in search of a new mattress. Susan, our sales agent, was wonderful!…read moreshe was patient and attentive and made our shopping experience a breeze. Thank you, Susan!

Don't buy from this mattress dealer. They tell you, you can change your bed if you don't like it…read morebut then when you go to exchange they tell you, you can only exchange the mattress ....YOU CANT RETURN YOUR BASE!!! they pushed and pushed for us to buy this base that is adjustable and then tell you well it's in the fine print you can't return it. They knew all along what they were doing. I asked and asked and they repeatedly said you have 90 days to return. Stay away from this store, go to a reliable retailer that will be straight with you up front.

I have purchased many mattresses from here through the years, but I've never experienced service…read morelike what I received a few weeks ago from store manager, Craig. This guy is a mattress genius. Watching him work with more than two customers at a time was magical. As someone in sales, I'm usually turned off by "my own." This guy needs to be teaching others how to do it. Above that, the prices are great, the location is easy to get in and out of and most things can be delivered within 24 hours.

Should have read the reviews before.. I decided to give them a try due to it being a "local place"…read more Major regrets. The sales rep, Lester- super condescending. Doesn't follow up with promised phone calls to this mysterious "Nate". Customer service? Non existent.

Store is challenging to resolve issues. Very nice people, but I believe Nate, the owner, needs to…read moreprovide training, or be available to support issue resolution.

Positive experience. Lots of options from affordable to more high end. Also Billy was awesome and…read moreso helpful!

They have placed at least 50 illegal going out of business signs in the right of way between Briley…read moreParkway and the location of their business on Gallatin Rd. This is a violation of the Metro code. The signs are tacky. I would not buy anything from this company as they have no regard for local laws

We like recognize our sales consultant, Patrick Lucas, who has truly gone above and beyond at every…read morestep to deliver some of the most exceptional customer to us. During our initial visit, he was very attentive and yet did so without smothering us (aka he made sure we had the space to look around and get an idea of what interested us) and offered great suggestions. He and the interior designer were both so generous with their time in putting together our new rooms. After the initial sale, Patrick has followed up with us regularly - his communication is top notch! In addition to Patrick and our designer, our interactions with the store manager and Patti have likewise been great. Whenever we need other furniture, we will come back to this Haverty's and will recommend that our friends and family do the same.

Went here to look at sofas with my wife. We were greeted by Pam. Very friendly and said she would…read morecheck in to see if we found anything we liked. We looked around, found a lot of wildly overpriced furniture. Many of the sofas were "leather". I do know about this kind of furniture through a previous career. Pam seemed offended when I told her not all of the sofas we looked at were leather. I said we would have to agree to disagree. Anyway, to that point she was friendly and then we never heard from her again. Sorry Haverty's but you won't get any business from me.

We came to this location 3 times in a week before we made our decision on the purchase we made…read more FYI we are going back to purchase some more furniture in the near future after we get in our new home. Number 1. what really helped us make our decision was the customer service. Yes just good old fashion customer service! Samantha our store rep was very knowledgeable, friendly, patient, and professional. She didn't push any sale items or made us feel uncomfortable while we were browsing . The day that we decided to make our purchase Samantha wasn't in the store it was her day off. However, the store Sales manager, Travis Jaynes remembered us for our prior 2 visits. He he asked for our name and phone number and Samantha had input our information in their system and he had our information for delivery. Thanks Samantha and Travis for making our purchase a smooth one. This was our first time going to an Ashley HomeStore and ya made it a pleasant experience. We'll be back!!! And we are sharing our experience with family and friends. Thanks ********UPDATE ******** ****** 8/18/2020********* Okay I don't usually update unless something is really good or really disappointing! In this Yelp I'm disappointed, unhappy and wondering if I should return the product? I called Ashley Home Store on the day after my furniture was delivered. Which was 8/5/2020. I didn't realize at the time of delivery that the Island that I ordered was not finished being put together. The guys brought in in left me with an Allen wrench that was in the drawer and the shelves inside the unit not assembled. ( the shelves go on outside the unit and one large one inside the inside the unit). I don't know how to put them on because they have pegs that attach the shelves. Well and to top that off the legs are not on be tight! So I called that said with in 2 day we'll have someone out. (Crickets). I went back to the store 8/8/2020 where I purchased it. Talked with Travis he requested 2nd time for the repair order. (Crickets) 3rd time I called on Wednesday 8/11/2020 I talked to Roslyn @ the Home Store. she put in a 3rd request and said give them a couple of days. (CRICKETS) 8/15/2020 talked to Travis and he was disappointed that no nobody had contacted me. So he says he was going to make some calls. Today is the 18th and I think I just may return the item. What would you do???**

My wife and I visited this location to look at couches. We were pricing and getting ideas to…read morereplace our existing sofa which has seen better days. We walked in and a salesman rushed over to us. He never introduced himself. Never made any connection with us. He just started pepper us with questions like a sniper on Red Bull and espresso. Once we were able, we let him know we were looking and we'd find him if we had questions. He threw his hands up, his facial expression went from excited to where are my chicken nuggets instantly. We looked around for roughly 25 minutes. In that time he never got off the floor model couch he and the rest of the staff sat on complaining about how slow the day had been. He never checked on us to see if we had questions, found something we liked, nothing. When we find what we like, even if it is at this store, because of him, we won't buy there. I give 1 star for the bathroom being clean. The rest of their staff can get stuffed!