We recently lost our sweet girl at 17 years old. Her passing was sudden and felt as though it…read morehappened overnight. Needless to say, I had to utilize their 24/7 phone line, where I was assisted by a kind and empathetic woman who informed me that a director would be reaching out. The only drawback of my experience occurred during my next interaction with the director, shortly after disconnecting from the 24/7 line. The director explained the process and asked whether I had access to a cold space or ice to place around her in the event she needed to be picked up the following day. Given the sensitivity of the moment and how little time we had to process the loss, this question honestly caught me off guard. However, the director quickly contacted the overnight team and let me know they would follow up to confirm whether a pickup would be possible. Almost immediately after my call with the director ended, a member of the overnight team contacted me. I was guided to review the service packages available on their website and told that once a selection was made, they would call back. After taking some time to decide which option best suited our family, they followed up and discussed the choice of either dropping her off or scheduling a pickup. As a family, we decided to bring her in ourselves. The drive was only about 20 minutes, though it felt much longer. The gentleman who came out to receive her gave us time to say our goodbyes and even offered to return the blanket she was wrapped in, as my daughter held onto her tightly--understandably not wanting to let go. We shared our final moments, ending with a kiss on her head before she was taken inside. We were very grateful for the compassion and patience he showed us during such a difficult moment. We were initially told it would take a few days before she would be ready to come home, so it was a great relief when we received a call the very next day letting us know she was ready, along with her paw prints. When I arrived to pick her up, I was greeted by the family service counselor who was incredibly empathetic and took the time to thoroughly explain her ashes, how to care for them, and how to preserve her paw impressions--though I did feel the prints themselves may have been a bit rushed. Overall, we are extremely appreciative of the prompt turnaround and the ability to bring her back home before the end of the year. Despite the emotional difficulty of the experience, we are grateful for the care and compassion shown to our family during such a heartbreaking time.

Awesome and sympathetic people!! A+++ They do need more…read moreattention on the pet side, as I thought I was in the wrong place. Again, A++++ though!!

The girl freaked when she gave me the remains and I looked at her and said " hey this feels light…read morelady my dog was 4lbs." Nice people good service and I'm sorry to the desk girl I'm a jokester Thank them for being compassionate with my son and his daily companion through the COVID lockdown

I'm honestly glad to see so many people here had such a great experience with this company…read more Mine was not a good one, so I feel it's necessary to at least put a warning here so others may possibly avoid adding even more stress and sadness to an already traumatic experience. If you're going to use the services of Rainbow Bridge, please consider the following advice.... 1). If your pet passes away at your vet's office, PLEASE PLEASE make sure they call Rainbow Bridge to make sure they're available before leaving your beloved pet. I know their website/reading material promises too pick them up on the same day----sometimes "within hours".....but my baby was left waiting in the office for five days. She died on a Thursday at 8am, and they didn't pick her up until Monday late afternoon. My vet is absolutely amazing, but he's also a 'country' vet, so I'm pretty sure her remains weren't handled with the dignity RB promises I never, EVER would have left her there had I known it would be so long. 2). Do NOT expect any communication from Rainbow Bridge regarding the status of your pet. Not when they pick them up, not when they're done, not why they're so late....nothing. Be sure to keep their phone number on hand. 3). Do not expect to receive your pet within the seven day promised window....and as stated above....do not expect to any communication from them as to why there is a delay, or when she will be ready to come home. I was finally able to get in touch with someone at the office on day 13. 4). Do not expect any of the personal attention promised in the paperwork. The lady I was finally able to speak to in the office, didn't recognize or remember my baby, and even worse, know where she currently was or when she would be returned to my vet for pick up. This was day 13! She did call back later to let me know they were dropping her off later that afternoon. 5.) *****DO NOT LEAVE THE VETS OFFICE BEFORE COLLECTING YOUR OWN HAIR SAMPLE AND PAW-PRINT IF IT'S IMPORTANT TO YOU (AS IT WAS FOR ME) BECAUSE EVEN IF YOU PUT IT ON THE TICKET AND PAY THE EXTRA FEES FOR THIS PROMISED SERVICE, IT MAY NOT GET DONE! I wanted this! It was sooo important to me! I paid the extra fees for both services and had my vet put it on the ticket in BOLD letters and underlined so it would be done! What I got back? A paper bag with a teeny, tiny tin can and two crumpled, wrinkled up papers. One, the 'certificate of cremation', and the other instructions on what to do with the ashes. NO paw print NO hair clipping When my vet called asking about the missing items, they first tried to make excuses as to why it wasn't done, and then finally admitted it "just wasn't." 6). If they do mess up something so important to you you're literally crying in the vet's office while holding the bag of your 18y/o beloved pet...don't expect them to even attempt to reach out to you to apologize, or to in any way, shape, or form, take responsibility for missing such an important detail. Good luck. I hope you have a better experience than we did. Something like this is just too important to leave in the wrong hands.

Very compassionate people. Facility is first class. Incredibly clean, exceptionally well…read moreequipped and extraordinarily well organized. I was incredibly impressed. I called nearly a dozen pet crematories in Texas, but TVP were the only ones that allowed convenient witnessing of the cremation. They clearly went out of their way to be accommodating in every way. Since I have so many dogs, when the inevitable happens, I will be using TVP again.

I'm pleased to share my positive experience with this pet crematorium. During a challenging time,…read morethe staff, particularly Lynette, displayed immense compassion and support. Their professionalism and sensitivity made the process more bearable. The facility is well-maintained, and the attention to detail in handling my beloved pet's remains was comforting. I appreciate the care they took to ensure a respectful and dignified farewell. Highly recommended for anyone seeking a compassionate and reliable pet cremation service.

He had had three of my beloved pets processed here at eternal Waters, and was very pleased with my…read moreexperience. I'm really grateful that they offer such a unique method of postmortem care. I'd recommend them to any person who wants to try aquamation of a beloved pet that has gone on to the spirit world and is needing this kind of service for post mortem.

I lost my 18 year old baby girl March 29th. We were in Port o connor when she crossed the rainbow…read morebridge. I didn't have my head straight when we discovered baby girl had passed and chose the first place for cremation on Google, which was a certain animal hospital that when we got there said we would get her back in a month. After a few days my husband and I decided that that was too long and we found eternal waters online, watched the video of the process and liked that it was more environmentally friendly than traditional cremation. And the fact that my baby girl loved swimming in lakes and beaches seemed like this was meant to be. Thank goodness they offer pickup from the other clinic we had her at. That would've been tough for us to do. Lilia was super sweet and understanding even with my weird request of sending me a photo of Lucy to make sure the right dog was picked up. But thank goodness she suggested me sending her a photo of Lucy so she can confirm during the pickup. That made it a lot less painful. She texted me immediately on pick up that it was 100% my baby girl. Told it would take about a week but it ended up being 2 weeks. It was worth it with all of the extra things we got to keep in her memory. I had asked for an impression of her front 2 paws, one of her feet became deformed as she got older, a single paw print, a nose print, and her different colors of fur in a jar which I was really impressed she got all of the colors because I had just groomed my baby before she passed and her fur was short. I will take my future babies and recommend them to people in the future. She was so kind and understanding during one of our hardest losses. Thank you!

They have always been the best at cremation of my pets. They are always caring in handling them and…read morethey make a perfect hand print of your dogs. It just makes me feel like you're working with people who really love and respect your pets.

Its always hard when you lose a pet, esp those who became a part of your family. One of the best…read moreways to commemorate them is to have them cremated with Heavenly Paws. From beginning to the end, the customer service was superb and professional. I would highly recommend this business and work with Morgan (if you can) to get your pet processed as she had amazing customer service (more on that later). Once your pet passes or if you know its almost their time, you can call Heavenly Paws to do a service order intake or you can simply fill out the form online. It's pretty straight forward to populate. I opted to have them pick up my pet from my home (there is a fee), but you also have the option of dropping them off or meeting up at the local vet/pet hospitals for pick up. Please note: Heavenly Paws does not do the euthanasia, go to your vet if you choose this route. They were very respectful pickings up your pet and they also use a coin tagging system to ensure through and through that your pet is processed altogether. I opted to pick up my pet from Heavenly Paws and the service was completed as promised (typical 3-4 week lead time). I was met with the utmost professionalism and great customer service by Morgan. She was so patient and informative. She broke down the whole cremation process and explained every detail. It made me at ease knowing they put forth the best respect to your pet and their service. Kudos to her for making this process very seamless! If you wish to commemorate your loved one, Heavenly paws is the place to go. They are timely, sensitive, and respectful to your needs and you can tell and feel that they genuinely care! Thank you Morgan and the team st Heavenly Paws for making this process so special!

Words really cannot express my gratitude for the services that Briley at American Pets Cremation…read moreprovided to us. Our beloved 17 year old cat died unexpectedly at home. We called Briley and she came to collect Tiger on the day we called - which was a relief. She explained her services and the process, and then a couple weeks later arranged to bring him home on a day that worked for us. We were very touched by the package that his cremains came in, with sweet imprints of his paw and nose. These provided me with unexpected comfort. Briley's services really made a difference when we were/are grieving the loss of a cherished pet and companion. I highly recommend her.

I am very grateful to Briley for how she cared for my boy on his final journey. I've chosen to be…read morepresent for the cremation - Briley is the only one in Ausitn who was able to offer it on such a short notice. Meant to be. When I was planning his cremation, the one thing I was afraid of is that the the facility will feel like hospital garbage disposal. He was my best friend and I wanted this grim process to be at least dignified. To my relief, with Briley I got just that - a peaceful, clean place outside the city to say goodbye. Absolutely worth the hour-long drive. It was quiet out there. The building was a large barn-like structure with a big cremation unit in the middle of a very large space. The unit was made of stone with a steel door... Clean and solid. I felt like I did right by him... It has taken me a while to write this review, and it's still difficult even now, but I just want everyone to know that if this process is important to you, Briley is the way to go. I got lucky that in my grief I somehow managed to stumble down the right path. Thank you, Briley. And thank you for his nose print.. I had no idea how much it was going to mean to me to have it.

My parents bought graves for other relatives there now all those relatives are passed now they…read morewon't let me take possession of my parents graves that they paid for and other family members be buried there. I'm at the point where I have to hire a lawyer to get my parents property.

The office staff were a great help in helping me fine my parents gravesites. The gravesites are…read morelocated in section marked #6. And I noticed that the entire area was overgrown with weeds and fallen branches around the trees in the area numbered #6. Other areas in the park seemed to be well manicured..

My little PurrBall is not the only baby that was handled at Fond Memories. Each time I have had…read moredealings, they have been very caring. After an emotional morning, and lots of tears with the vet and her tech, I took my baby's remains for cremation. They were very kind and told me that it may be a couple of days before I could come pick up her cremains, but 24 hours later I received an email to come pick her up. I chose to have her cremains kept in a beautiful blue bag rather than an urn. I chose not to get a paw print or hair clipping, though both were offered. She will be placed in my pet cemetery in my backyard. The professionalism and kindness of the employees by Fond Memories staff was so helpful in a difficult time.

What I like is ... 'Queshelle'. She is such a Beautiful Lady ... her personality and consideration…read morefor the Pet and Parent. She makes the situation as comfortable as possible!

I DO recommend this place. It's unfortunate that I've had…read moreto visit 3 different emergency clinics in San Antonio for 3 different pets all within this year. I have chosen to come back to Mission for two emergencies. I feel pretty safe bringing my babies here. It's very clean and organized, professional and courteous. don't feel like they're trying to squeeze money, just trying to provide necessary care with the right guidance. 1st experience here: One pet, I brought her to see internist to solve the mystery of her high liver values. He was very informative and was honest and didn't just throw random tests. But test in order of conclusion to help us save funds. 2nd experience here: my mom's kitten - I don't know how to feel about this. She passed from FIP. She was brought in at 6am as a lethargic kitten without an appetite and ended up declining rapidly after midnight. I would think that being at a vets office all day, there's enough time to come to a conclusion and treatment to save. - but apparently FIP is hard to reach diagnosis and her symptoms weren't obviously pointing to it until it was too late. But, I will say the vet on duty this night was incredible. I wish she was on the morning rotation- maybe she would have caught her symptoms sooner. But who knows. The vet was very kind, compassionate and patient. She helped us make an informed decision. All in all, I would still go back to mission vet. Any ER will be pricey but I assure you... there are ones FAR more expensive with less care. Ps. Do not go to VEG ER on 410. I regret it in my bones. My other baby Tobi would have lived if we did not go there. ...

I had to bring my dog on Memorial Day weekend after I noticed that he was lethargic, had nausea,…read moreand was refusing for which was very out of character. We rushed over on a Saturday and I truly appreciate how quickly the tech's triaged him and did not dismiss his case even though he was presenting normal except for a fever and abdominal pain. I was worried that he was going to be dismissed since it had only been a few hours since he started to act strange but I know my dog so well and I know something was very wrong. The doctor let me know that they suspected pancreatitis but there was no ultrasonographer to confirm until Tuesday. He was started on meds to control pain, nausea, and try to get an appetite but he kept getting worse and they decided to have him stay overnight. Sunday they called that they were going to start on NG tube, antibiotics since he had fluid in his abdomen, and continue to monitor. They still said they needed the ultrasound for pancreatitis and I asked why not the blood test but they said they needed ultrasound which I still don't understand why it couldn't be the blood work. Monday they called and let me know he was in sepsis and the fluid had bacteria and he needed surgery but because of the holiday there was no surgeon available and I needed to transfer to blue pearl since they had someone on call. I rushed over and took him over there and I was so grateful that they had me switch because the care we received at blue pearl was phenomenal compared to here. I appreciate that the doctor started him on antibiotics early and was treating him the same way a confirmed case of pancreatitis would be treated because I feel that helped save his life. My main frustration is that they had no doctors in to help him because of the holiday from Saturday all the way to Tuesday. It was very frustrating to take a dog for emergency care to an emergency hospital and pay a ton of money to not have the doctors he needs available especially when quick care can make the difference of him living or not. I will be taking all my pets to blue pearl instead of here because of how amazing they were and that they had staff that could provide timely care.