I had the most wonderful customer experience at Paradise Garage. Originally I went in to see if I…read morecould get my son's secondhand bike repaired. When I initially walked in the young man who was helping us just grabbed his bike before I could even say what was wrong and began working on it and in no time flat, the bike was fixed. I was so impressed with the service I purchased my own E bike, which I am absolutely delighted with. All of the sales associates that helped me throughout the whole experience were patient, kind and explained everything to me and great detail, which was helpful because I am a new rider. I should also mention that I shopped around quite a bit and no experience matched the one I had with the folks from Paradise Garage. I am absolutely delighted with my purchase and the entire experience.

I recently purchased a bicycle from Paradise Garage. Being a lifelong biking enthusiast, I have…read moredealt with many bike shops throughout my 74 years. The customer service, knowledge and patience I received from Emily, Dan and Will was unparalleled. I purchased a Surly Karate Monkey hardtail, which was my first mountain bike. I had done considerable research, but many questions remained. Sizing was my first concern. Emily brought out her own Karate Monkey, which confirmed the correct size for me; and because I had decided to upgrade the tires, Dan and Will spent considerable time helping me choose which tires would be best for both front and rear. Once the bike arrived, Dan assured a proper fit. He also made certain my compression front fork was adjusted properly and that I understood how to experiment with various settings to maximize its benefit. The folks at Paradise Garage make the experience of buying a new bicycle comfortable, enlightening and fun, as it should be.

My son purchased a bike that came partially assembled. We were ok with that until we learned that…read moreseveral parts of the assembly had been either misaligned or improperly positioned. I tried for hours to correct these and was ready to go back to the store until my wife suggested taking it here. I had never heard of Third Hand Bike but trusted her and the reviews and decided to bring it here. From what I understand, they are a non-profit organization comprised of volunteers. They don't necessarily do all of the work, they help you correct the issues and understand the how's and why's. They did indeed step in and do a great deal of the work, which I truly appreciated, just as I did the nostalgic conversations about bike designs over the decades. I highly recommend this group to anyone needing bike repair and if you're looking to purchase a used one, they have several in stock.

I love this untapped resource. i have been a few times and can't wait to return. Not only was Rida…read moreand everyone we encountered helpful and knowledgeable about bikes and bike repair, but the willingness to educate me as a mature woman about bike accessories, I have learned bike repair and maintenance!

Did we just become best friends / YEP!…read more I'm pretty new to the cycling community specially in Columbus and what a warm welcome the homies at FCW gave me. Came in to get a tune up on my bike and was blessed with the homie who gave me a full run down and tutorial on on parts, tools and riding tips to get me back on the roads/trails. Got new break lines put in and a new (used) seat for a little more comfort. All in all a great experience .

Free repair! I came in on a Thursday thinking I was gonna have to pay. I replaced my tire because I…read moregot a puncture in it. Got a tire repair kit, then put the tire on. The 4 holes on the back are for a rack, not for your derailleur. I waited like 5 mins to get it fixed. Not too long. The person helped fix and explain it easily. Highly recommend.

Lily was a great salesperson and very helpful! I wanted a particular saddlebag added to the bike…read moreand it did not fit. Kevin, in service spent alot of extra time and effort to find a way to make it fit. They all went over and above with a relaxed family environment. I live in Dayton - but drove here to buy my E-bike from them!

Went in with a tire on my vintage bike that was leaking air and they were able to get me fixed up…read morequickly and gave my bike a complete check and tune up! They explained the problem in thorough detail so I knew exactly what the issue was. Shout out to Joe for great service and work ethic. The rest of the team were also super friendly and made sure my bike was in good shape before I left. Prices were very reasonable as well. Happy I found out about this family owned shop and will be back for any of my bike maintenance needs!

Crowded little shop, but very knowledgeable and friendly, and managed to get my small…read moreJob done very quickly and for a very fair price.

Gary was very helpful, he let me test ride and answered all of my questions thoroughly! Great…read morepricing for the bike I got too.

Great selection of bikes and accessories. We came after looking everywhere for a 29" bike rack and…read moreextension racks. So glad we found them and with the wonderful customer service we will definitely be back. There is plenty of parking but beware it's a very busy plaza. Definitely recommend if you need anything for your bike or want a new bike.

Looked online for a very specific bike & only Johnny Velo had it. It was still in the store when we…read moregot there & after a test run I knew I wanted it! Great service & professional & efficient. Awesome small business to work with & they know their bikes!

Mason is the real deal. I walked into Westerville Bike Shop expecting a major e‑bike headache, and…read morehe had it diagnosed and fixed in 15 minutes tops. I thought I knew e‑bikes -- Mason proved he's the master. Thank you again, truly grateful for your help. Highly recommend.

Really nice shop, great service and fair prices. I've had a few wheels repaired or adjusted and…read moreturnaround ws always quick and easy... I highly recommend them.

i got someone for help they was rude and told to hurry up. this was no one in the shop, but the…read moreperson kept telling to hurry up. not going back

Stopped by yesterday to check out this newish store but they were closed. By appointment only on…read moreMonday and Tuesday. Weird. Came back today to see what it was all about. Turns out this isn't your average bike store; it's super specialized, electric bikes only. Currently the stock is pretty slim, only two brands, but more are expected down the road. They will also eventually service electric bikes. Other than a few helmets, the store didn't appear to carry anything other than bikes. From the sound of it, it might stay that way. The owner, I presume, was very friendly and helpful and answered a slew of questions about power, production, country of origin, etc. I hope they prosper. With such a slim selection, this may not be easy, but two sales a month will probably cover rent. Average price tag was $1500.

On 10/22/25....(two hours after I posted a one star review on Yelp and Google), Ethan left me a…read morevoice message. He stated there are two Specialized Como Turbo e-bikes at his BikeSource shop on Sawmill Road. Ironically, this was the last day I could purchase a new ebike before leaving town. I wasn't born yesterday. His phone message was a CYA attempt to appease BikeSource management that he reached out to a complaining, potential customer. What about the TWELVE DAYS I lost of valuable vacation time waiting for an ebike to be shipped to BikeSource? I can't get those days back to cycle in Ohio. Hopefully, Ethan does better with future ebike customers. I'll never set foot in that store again that's for sure!

Went to Bike Source after riding a Trek Verve 3, Cannondale Adventure 1 and of course the…read moreSpecialized Roll 3.0. Personally I felt the Roll 3.0 was the best fit. IMO I actually bought the bicycle from the manger Will. He was great by the way and helped me dial it in with customizing it. They had the color I wanted in stock but I wanted to add the custom brown wall tires with the reflective stripe so they had to order them. This was not a problem, considering it was the 2st week of February. About a week and a half later Ethan called and said my bike was ready for pick up. When I got there and inspected the bike, I noticed a very small scratch on the bike and handle bar. I was really quiet and didn't know what to say? I felt kinda bummed, ya know? Ethan asked me if everything was alright and I showed him two minor flaws and explained to him I'm kinda OCD and he took a look and immediately was willing to rectify the situation. Very empathetic the entire time, he offered to order another one or discount this one a little if needed be. Most people couldn't care less but I asked him if it wouldn't be too much trouble if I got another one. Needless to say, another week later and I received a phone call saying the bike was ready. The fact that Ethan went above and beyond and understood how I felt without even really saying anything to him spoke volumes to me on how Bike Source employee(s) takes care of their customers. Ethan was super cool the entire experience and I loved showing up and they had the pedals on and all ready for me to ride was awesome. The fact my bike is little custom than stock is also really cool.

Just stopped back in to Roll - UA, just to have them check the air levels in my tyres, since they…read morewere feeling a bit on the "squishy" side to me. Simple enough task. Sure enough, loowwwwww... Just the air, that's all I need. Sooooo... While I was there I picked up a couple fresh, larger capacity water bottles... because you know, Pelotonia and all, will be nice to have fresh bottles. And a few packets of GU - always good to have, just in case you're unexpectedly bonking on the ride, you know. While I was cashing out, I struck up a conversation with the charming and helpful Kristen. (I dunno if that's spelled correctly or not - not the point of this). Do they have footies I ask (apparently not what everyone else calls them, but I'm weird like that). Sure they do. "What do you think of this floor pump Kristin?" Didn't like it as much, but showed me one she likes better and told me why - made perfect sense and really I need a floor pump that handles Presta AND Schrader valves. Oh man, I remember, I never replaced my cycle computer. "Well we have the Wahoo brand platform, blah blah" says Kristen. I don't need all that junk of course, I've been using a Cat Eye for years and it's broken. "Oh we have those too, the Padrone and another..." she continues. This Cat Eye in my hand says Stealth edition on the box, I notice... wonder what's stealthy about it??? Into the buy bag it goes. Remember man, all I went in for was air. But I really truly did need all this other stuff too. And Kristen helped me out with absolutely zero upsell pressure - which is nice. She was stealthily helpful in a good way. Roll UA has been supremely assistive as I return to long distance riding after so many years absence. Super friendly folks all the way round. And I really appreciate it.

We were in the market for a bike, and roll was suggested to us. The staff was friendly and helpful…read moreabout reviewing our options. The purchase of the bike comes with a pre-purchase check/tune-up to make sure everything is in order. They also have a nice trade-in program option for the kids' bikes. You can trade in the bike for the next size up and get a 50% credit towards the new one. The old bike gets reconditioned and fixed up and then either sold through their used bike section or donated. It was nice to hear about this program. The bike has been great so far! In addition to the bicycles, they also offer some gear and bike accessories. There is a small parking lot available, as well as nearby street parking.