On 10/22/25....(two hours after I posted a one star review on Yelp and Google), Ethan left me a…read morevoice message. He stated there are two Specialized Como Turbo e-bikes at his BikeSource shop on Sawmill Road. Ironically, this was the last day I could purchase a new ebike before leaving town. I wasn't born yesterday. His phone message was a CYA attempt to appease BikeSource management that he reached out to a complaining, potential customer. What about the TWELVE DAYS I lost of valuable vacation time waiting for an ebike to be shipped to BikeSource? I can't get those days back to cycle in Ohio. Hopefully, Ethan does better with future ebike customers. I'll never set foot in that store again that's for sure!

Went to Bike Source after riding a Trek Verve 3, Cannondale Adventure 1 and of course the…read moreSpecialized Roll 3.0. Personally I felt the Roll 3.0 was the best fit. IMO I actually bought the bicycle from the manger Will. He was great by the way and helped me dial it in with customizing it. They had the color I wanted in stock but I wanted to add the custom brown wall tires with the reflective stripe so they had to order them. This was not a problem, considering it was the 2st week of February. About a week and a half later Ethan called and said my bike was ready for pick up. When I got there and inspected the bike, I noticed a very small scratch on the bike and handle bar. I was really quiet and didn't know what to say? I felt kinda bummed, ya know? Ethan asked me if everything was alright and I showed him two minor flaws and explained to him I'm kinda OCD and he took a look and immediately was willing to rectify the situation. Very empathetic the entire time, he offered to order another one or discount this one a little if needed be. Most people couldn't care less but I asked him if it wouldn't be too much trouble if I got another one. Needless to say, another week later and I received a phone call saying the bike was ready. The fact that Ethan went above and beyond and understood how I felt without even really saying anything to him spoke volumes to me on how Bike Source employee(s) takes care of their customers. Ethan was super cool the entire experience and I loved showing up and they had the pedals on and all ready for me to ride was awesome. The fact my bike is little custom than stock is also really cool.

Service was very nice. We traded in weights to get a different kind of weights and they helped us…read morewith it. There supply on every sport is endless. The prices for there stuff is good there was a golf driver marked down for 50 dollars less.

Great people, Knowledgeable & Very Attentive/Helpful Staff‼. The owner actually works there a few…read moretimes a week, takes time to address your specific needs for you or your team's sporting needs. Good $avings on used sports equipment, high standards on items sold to their customers. Highly recommend the PIAS Hilliard location.

Just stopped back in to Roll - UA, just to have them check the air levels in my tyres, since they…read morewere feeling a bit on the "squishy" side to me. Simple enough task. Sure enough, loowwwwww... Just the air, that's all I need. Sooooo... While I was there I picked up a couple fresh, larger capacity water bottles... because you know, Pelotonia and all, will be nice to have fresh bottles. And a few packets of GU - always good to have, just in case you're unexpectedly bonking on the ride, you know. While I was cashing out, I struck up a conversation with the charming and helpful Kristen. (I dunno if that's spelled correctly or not - not the point of this). Do they have footies I ask (apparently not what everyone else calls them, but I'm weird like that). Sure they do. "What do you think of this floor pump Kristin?" Didn't like it as much, but showed me one she likes better and told me why - made perfect sense and really I need a floor pump that handles Presta AND Schrader valves. Oh man, I remember, I never replaced my cycle computer. "Well we have the Wahoo brand platform, blah blah" says Kristen. I don't need all that junk of course, I've been using a Cat Eye for years and it's broken. "Oh we have those too, the Padrone and another..." she continues. This Cat Eye in my hand says Stealth edition on the box, I notice... wonder what's stealthy about it??? Into the buy bag it goes. Remember man, all I went in for was air. But I really truly did need all this other stuff too. And Kristen helped me out with absolutely zero upsell pressure - which is nice. She was stealthily helpful in a good way. Roll UA has been supremely assistive as I return to long distance riding after so many years absence. Super friendly folks all the way round. And I really appreciate it.

We were in the market for a bike, and roll was suggested to us. The staff was friendly and helpful…read moreabout reviewing our options. The purchase of the bike comes with a pre-purchase check/tune-up to make sure everything is in order. They also have a nice trade-in program option for the kids' bikes. You can trade in the bike for the next size up and get a 50% credit towards the new one. The old bike gets reconditioned and fixed up and then either sold through their used bike section or donated. It was nice to hear about this program. The bike has been great so far! In addition to the bicycles, they also offer some gear and bike accessories. There is a small parking lot available, as well as nearby street parking.

Heritage Cycles has helped me with multiple bikes that I own. The shop workers really go above and…read morebeyond and I am grateful they have helped me re-gain interest in cycling. The repair costs are right on target and I always feel comfortable supporting our local bike shop! Keep up the fantastic work and GOD SPEED on everyone's bike adventures! Much respect! Justin

Did a great job repairing my bike at a fair price! Tremendous service and attention to detailread more

Great selection of bikes and accessories. We came after looking everywhere for a 29" bike rack and…read moreextension racks. So glad we found them and with the wonderful customer service we will definitely be back. There is plenty of parking but beware it's a very busy plaza. Definitely recommend if you need anything for your bike or want a new bike.

Looked online for a very specific bike & only Johnny Velo had it. It was still in the store when we…read moregot there & after a test run I knew I wanted it! Great service & professional & efficient. Awesome small business to work with & they know their bikes!

i got someone for help they was rude and told to hurry up. this was no one in the shop, but the…read moreperson kept telling to hurry up. not going back

Stopped by yesterday to check out this newish store but they were closed. By appointment only on…read moreMonday and Tuesday. Weird. Came back today to see what it was all about. Turns out this isn't your average bike store; it's super specialized, electric bikes only. Currently the stock is pretty slim, only two brands, but more are expected down the road. They will also eventually service electric bikes. Other than a few helmets, the store didn't appear to carry anything other than bikes. From the sound of it, it might stay that way. The owner, I presume, was very friendly and helpful and answered a slew of questions about power, production, country of origin, etc. I hope they prosper. With such a slim selection, this may not be easy, but two sales a month will probably cover rent. Average price tag was $1500.

Bicycle repairman Jeff Barker went above and beyond in getting my Hybrid Nishiki fixed. His…read morecommunication was great, the repair was expertly made, and he even repaired parts that weren't officially part of the repair worksheet, such as tightening the grips, replacing a chain guard and checking the tires. And everything was covered under the 2-year extended warranty I purchased.

Very rude! When I was testing out a putter 0 balls to use to hit when testing out the putter.read more