If you stop in ask for Matt Moon. The guy knows what he's talking about and will start you in the right direction. I stopped in for a couple of parts, he ran to the back and was back in minutes with what I needed. He told me if I wanted the parts I'd have to buy a box of 100. He told me to stick them in my pocket and told me if I needed anything or was looking for a bike to stop in and ask for him. Thanks again Matt. read more

Thee Best service! The Gahanna Hamilton rd location are both great in terms of repairs, service or even making a bike purchase! I 100% recommend! read more

Trek Bicycle Columbus Dublin - The Madone SLR7 and the other pic is my Dual Sport 3 Gen 5 Hey Trek Dublin sawmill rd, if that madone goes on sale I WANT IT SIZE 56!!!!! - Bikes Near Me - Columbus, Ohio

Staff is helpful, sharp, & has a great attitude. Chad helped us find the right bikes, which have exceeded our expectations.

This is an amazing and great bike shop. They are the best with knowledge and customer service. The best place to buy a bike in Columbus.

I had another fantastic experience at the Trek bike store in Dublin--true to what I've come to expect from them over the years. From the moment I walked in, I was greeted right away, even though the store was clearly busy. Despite the high volume of customers, Russ, the service manager, and his team made the time to evaluate my bike and let me know it could be repaired in just 20-30 minutes with parts already in stock. Russ was exceptionally friendly, professional, and transparent throughout the process. He took the time to explain the repair options clearly, helped me choose the solution that best fit my needs and budget--without any pressure or upselling--and even informed me of a clearance part that reduced the cost further. That level of honesty and care is rare. While I waited, I was offered a drink and relaxed in their comfortable customer lounge, which made the short wait actually enjoyable. The techs behind the counter worked quickly and skillfully, and now my bike rides like new again--even though it's 6 years old with thousands of trail miles behind it. This wasn't just a one-time fluke. I've had similar experiences here over the years, and every time the team--especially Russ--delivers next-level service. Their consistency, integrity, and customer-first approach are why I'll keep coming back. Highly recommend the Dublin Trek store, and make sure to ask for Russ--you'll be in excellent hands. read more

Great selection and a very helpful staff! Had a great visit and found just what we came for.

I am a paraplegic and use a wheelchair as my main and only way to get around. I have been going to another well known Bike shop in town whenever I have gotten a flat tire. This other place quoted me at least 2 hours maybe more. I called Trek and they got me right in realizing the importance of my situation. They were super friendly and even offered me a water bottle while I waited. Totally different vibe than what I got from the other bike shop/source. They didn't even charge me! He said it took 5 minutes to fix! Thanks Russ, Andrew, Dave, and Steve. You guys are awesome and made me mobile! Can't say enough positive things about this experience! read more

#NBD! Thank you Grif and Matt for all your help with my pre existing bike issues as well as setting me up a few new ones... - #madonelife. Looking forward to hitting the roads and trails with the bikes. I highly recommend the Trek Dublin store for service and sales. read more

Trek Bicycle Columbus Dublin - Bike - Bikes Near Me - Columbus, Ohio

The employees here are all fantastic. Very knowledgeable and friendly. Also LOVE that they offer beer from a local brewery in their waiting area. read more

Love this place. I love my peloton but my knee was killing me. I went in and they asked me a few questions about my shoes. I needed a new pair anyway and they were so knowledgeable and helpful. Within 2 days my knee pain was gone. So glad I went there read more

The staff at Trek are all fantastic! Their knowledge and help are exceptional! Their help to make sure customers are happy and safe riders is second to none. read more

Dude. These guys know their bikes. And they're fucking friendly as hell. This visit was kicked off by our attempt to hit the bike trail-and a once over of my friend's bike determined we needed to stop by and give it a look over (I could tell the back brake was shot, and the back tire's valve was pinched). We pop in - and what we hoped was a fifteen minute fix turned in to my friend buying a used bike off the rack, getting a new helmet, and getting out the door to the trail. She rode it, they helped insure a proper fit, polished it up, and sent us on our merry way. Now, I have to take my bike in for a tune up and get some road tires... read more

I purchased my bike as well as both of my parents bikes from Trek. The quality is outstanding, and the variety caters to all types of bikers. I was interested in getting into triathlons and thought I should have a hybrid, because this was a somewhat large investment, I took some time to research the options. I ended up getting a LeMond road bike. It's so light and so fast! For my parents, I got matching hybrids. I got a his and hers...so cute. With the purchase of a bike, you get 10% off of any accessory, even bike racks! So, of course, Ioaded up on gloves, shorts, water bottles, sunglasses, computers, clips, shoes, seriously, whatever I thought I might use. I have to tell you that I have certainly gotten my money's worth. I ride nearly every day when weather is accommodating. If you every need service, you can either drop off you bike (suggested during busy days, like weekends), or I would try to stop in shortly after opening during the week. If it's a simple flat or minor adjustment, it will probably be ready while you shop. read more

Trek Bicycle Columbus Dublin - Courtesy of http://www.trekbikes.com - Bikes Near Me - Columbus, Ohio

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First off, I have to say this: the customer service was beyond excellent! I was there on consecutive days and left excited about my decision... Even though I didn't leave with a bike. On Sunday (7/1/18) I stopped in with my bike for repair. They quickly grabbed my bike and placed it in the service area. The gentleman at the register answered several of my questions on the repair and costs. For the repair cost vs value of my bike, I decided to purchase a new one. He was very patient even though I was clearly set on one particular model (possibly 2nd or 3rd least expensive one in the store lol). I test drove it, was not 100% satisfied but it was better than my current one. Unfortunately, I had some financial issues and needed to come back the next day. Monday (7/2/18): I have to pause and shout out Megan! Seriously! No sales, gimmicky push. She found my need, spoke to it, and was patient. In the end, I was 1000x more satisfied with a different model that better suited my needs for my current riding style, at a price that I could still tolerate. By patience, I mean she let me test drive 3 different bikes, adjusting the seat height and even recommending a longer test path to get a better feel for the bike. She also processed my application for in-store financing and seemed as excited as I was when I was approved! So, why didn't I purchase a bike? The particular color that I wanted was not available in my size and Megan wasn't going to let me leave with something that wasn't for me. She called another location to check stock but they were out also. So, now I have to be the patient one and wait for my bike to arrive. Thanks again, Megan. You were stellar! The rest of the folks that assisted me were pretty awesome, as well. read more

SO DISAPPOINTED! I purchased my first Trek from the store on Lane Avenue; when it closed I began taking my bike to the Sawmill store for parts and service. Initially, the service was good, but after a half dozen trips over 3 years I have given up on this Trek store. The staff is no longer really interested in what my needs are, but have one goal and that is to UP SELL everything! I took my bike in for service on 3 different occasions regarding issues with the tires not holding air (all of which I purchased at this Trek store and had serviced at this Trek store). I was never able to find a solution to the problem until I took my bike to a local independent bike shop who discovered the problem and corrected in on the first try. I realize this store is in Dublin; they seem to want to be M.A.G. of bike shops, with the same goal--SELL SELL SELL, whether the customer needs something or not. Tubes I purchase under their recommendation were useless. I had my chain replaced last year and they used too large of a chain, causing the gears to not engage properly. Save yourself some money, headaches, and their annoying HIGH PRESSURE SALES TACTICS. You've lost a customer forever. I will be sharing my experience with other bikers who might be considering a purchase of a Trek or accessories from this store. BTW, I love my Trek bike! read more

I had an issue with an almost new Trek Rail that was losing power and throwing a 501 code. Everyone I spoke with in the store was pleasant, helpful, and professional . The experience was textbook perfect as the pinched wire was replaced free under warranty within 24hours. Most businesses today could benefit by emulating this Trek store. read more

Not great. Not great at all. A couple weeks ago we spent a Saturday going from bike shop to bike shop looking for new bikes for my husband and I. We went to Roll, Trek, and Performance Bike. We had experienced great costumer service at Roll and Performance, and although the service at TREK wasn't bad, it , well.... rubbed me the wrong way. I wanted to be shown entry level hybrid bikes since I haven't ridden in over 15 years. The sales guy shows me multiples bikes all over $1,500 with all these fancy specs, like carbon fiber shocks, bla bla bla. Yes, the bikes were amazing, but I was like, ummm, what about this $600 bike over here? "Oh no, those aren't nearly as comfortable as these ones." Those ones, were of course, over double the price. I got the feeling they worked on commission there and this guy was DEFINITELY over selling me. I started with the fact that I was a beginner wanting entry level... nothing fancy. Apparently he did not care. The sales guy also made some comment about, like, "if you pull up on a TREK bike, people will know your a big deal. Its like driving a corvette." As if I care about branding. That was my cue to walk out. GIVE ME A BREAK! read more

My father and I have bought nothing but Trek Bikes for the last 17 years, but our experience here has opened our eyes to other stores and other brands where loyal customers get treated with respect instead of disposable. We purchased two brand new bikes for my wife and I, around $550 each, and then we used the 10 year old bumper carrier we purchased when I first moved to Columbus to haul them on the back of our vehicle down to Florida. On the way there one of the main bolts holding the structure upright snapped in half and dropped our bikes to the ground where we drug them for a couple miles before realizing what happened. The new bikes got all marred up, paint was destroyed, derailleur and brake cables torn in half, one of the bikes had a tire that burned up all the rubber and part of the rim. When I return from vacation, one that we didn't get to do any riding on, I go in and tell them what happened. They refused any responsibility for the carrier since they couldn't find the purchase in their system, but even if they did, I doubt they would have done anything differently. So instead, they tell me about how Trek has a discount program for bikes damaged on the road by cars and how I would receive 15-25% off parts and repairs, everything but the paint which they can do nothing about. So I bring the bikes in, they repair them, I go into pick them up and they hand me a bill way higher than the estimate....it was missing the discount they promised. Turns out that the discount was only for carbon bikes, but instead of calling me and telling me they did repairs and charged me $80 more. Performance Bike down the street said they could have done the entire repair for $80 when I took the bikes over there for another estimate after the fact. As a family we don't buy from here or Trek bikes anymore, onto Cannonade and Specialized which I find to be better anyway, something my blind brand loyalty to Trek kept me from experiencing. Go to a smaller bike shop that cares about their customers rather than a corporate store like here, help the little guy instead. read more

Very satisfied with my experience here. I stopped in with a specific bike in mind. The sales person showed me the bike, helped me take it for a spin, made sure the fit was right, and compared it to another bike so I was sure of my purchase. There was no pressure, no upselling, nothing. Very happy. I got good recommendations on accessories, useful tips on my new bike, and was hooked up with a sale price a few hours before it went live. Great place for beginners to get into biking and I'm sure I'll be back as I get more experienced. read more

I came in because I broke my breaks on my bike and they looked at it and could only fix the back ones, the next day I was riding and a middle schooler pointed it out and I said I know and he fixed it in under 4 seconds. read more

I recently purchased my bike from this Trek store and absolutely love it. The shopping experience was great as is the bike. I have not owned a bike since I was a kid and had no idea what I was looking for. They took the time to explain the different types of bikes and let me test ride them. I told them how and where I would be riding and they recommended I get a hybrid bike. They had a great bike in my price range, about $600. The bike I purchased was sized right, they adjusted everything, and installed my accessories. The entire process was great. I believe the entire sales team is made of people who ride a lot. They all seem very knowledgeable and friendly. I highly recommend this store! read more

This is the most Serious Biking store I visited during my bike shopping spree. The least expensive road bike here is about $200-300 more expensive than any of the other stores I checked out, and the components (shifters, derailleurs, etc) on the bikes didn't really make it worth it. However, the salesperson at this store was really super helpful about explaining the differences in the various components but unfortunately everything she said made it clear that I'd have to drop a ton of ca$h money to get a decent starter bike that I wouldn't hate in 6 months. Blerg. However, she did encourage me to take one of the bikes for a spin. Unlike the other stores that I took bikes out for test drives, the Trek store makes you leave your ID, which seems normal.. just don't forget your ID if you want to test a bike! The other weird thing is the sizing at this store. It was definitely better than Paradise Garage, but nowhere near as advanced as how they do fittings at roll. But it was more of an eyeballing thing than a precise measurement, and I'm all about precise measurements, as I am a huge science nerd. They also have an insane number of very fancy helmets, shoes, and clothing. And really cool skateboards as well. read more

Great Trek store. I bought my road bike here and get all my bikes serviced here. Knowledgeable team and great location. They also organize group rides locally. read more

Holy geez! What a store! What an experience! I stopped in Saturday looking to just try out some bikes and get a feel for the road style. I didn't really intend to buy and made that clear to the guy who came to help me almost immediately. Regardless, he worked with me and fit the bike to me and answered every question I had fully. He pointed me in the direction of bikes that would meet my needs best and let me ride one on a test for almost a half hour. All this, and he still thought I wasn't buying that day. Well, like I sometimes do, I changed my mind. I fell head over heels in love with a Lexa road bike and decided to purchase it. When I made my intentions to buy known he chuckled and began to help me with the purchasing process. Trek is really great with that. They did a full tune-up, fitted my customizing purchases (a new water bottle cage, some different pedals, etc), even had someone come out to help me pick out the biking shorts that would not only be most comfortable on me, but work best for my seat style. WOW! Also, if you ever find you may need servicing on your bike, you can drop it off or stop and shop at ANY Trek Store, not limited to just the ones in Columbus either. If you are out biking away in Nebraska and find you need something repaired, find that Trek Store and your warranty has you covered. That's some impressive service plan. When you purchase your new bike, you get 10% off any accessories you buy, so be sure to check out what they have, because it's a lot. Also, be sure to check them out when they are running a sale because I know Trek bikes are expensive (though they are more than worth it) and I walked out the door saving around $200 on my bike by shopping during their pre-Pelotonia summer sale. read more

Chad, Steven, Matt and staff provide excellent service. They go out of the way to help with bike selection / maintenance and make all feel welcome. Maintenance or repairs are competed quickly and professionally to minimize any time off the bike. Thanks read more

Incredibly disappointed by Trek Store Sawmill Dublin; Monday this week I took my Cannondale/SRAM bike in to have the front detailer tweaked as I wasn't satisfied with the shifting. I had just come from REI where I had completed a level 1 service and a new chain installed. Trek was great to work me in immediately for a quote, but I felt entirely like I had been reeled in to the 1980s mechanic scam and ultimately left the bike with a $550+ estimate for repairs. I sat in the parking lot somewhat shocked and ultimately went back into the store and took my bike back. I called Bicycle One and made the 20-minute drive over to Gahanna were I originally purchased the bike. Bicycle One identified a bottom bracket issue and charged me for the part and basic install for under a $100 bucks I went ahead and did the same level 2 service the TREK had quoted (at 1/3 the price) for good measure and left my bike - 3 days later I get a text that my bike is ready ahead of schedule- well cleaned and ready to go. All told, they were close to a 1/4th the price and fixed what the issue was. Going through my quote from Trek, they were just replacing parts rather than tweaking - many unnecessary - new derailleur, new grip tape, new chain ring, $180 service fee, 2 other services fees totaling $60 bucks - obscene - it is my opinion the classic bill charge up scam from a third-rate mechanic. WILL NEVER DO BUSINESS WITH THEM AGAIN. Incredibly disappointing, and again, in their ridiculous quote they didn't even diagnose the right problem. Can't believe I spent north of $5K on a project one Madone there years ago - overpriced, under delivered, never again. read more

Greeted by a b**** at the door that didn't introduce herself and just said what do you want? She didn't know anything about bicycles and pointed me to the direction of the mountain bikes where they only had one style. Salesman came over and wouldn't tell me the features of it and just wanted to see if they had it in my size I didn't see the guy again for 10 minutes so I left. read more

Fantastic store, sales force,mechanics and bike fit. Purchased a Domane SL 8 and simply love it. I live in Nashville and purchased the bike on Saturday and they invited me back after hours on Saturday evening to accommodate fitting me before leaving back to Nashville. I can't thank the entire TREK staff enough and special thanks to Chris, Chad, Jon and the bike mechanic was a master at getting my bike ready to role (I did not catch his name). A very refreshing experience!! read more

Wow. What an experience. My wife and I have been struggling to teach our 7 year old how to ride a bike. With a friend's recommendation I reached out to Jon at Trek and asked if he could teach my son how to ride a bike. I also told him I would be happy to pay him for his services. Not only he agreed to help us but he also did it for free of charge. To top it off, it took my son 5 minutes to learn. We need more people like Jon to go out of his way to help customers. We were very happy. To show our appreciation, we bought some items there but I will definitely frequent their location. Thanks Jon! read more

The Trek store went out of their way to assist myself and my teammates on our ride across the U.S. Their service was excellent and employees were beyond helpful! Thank you to Chad specifically for your help! read more

I recently had my bike serviced at the Sawmill Place Blvd store in Columbus, OH. On my first ride the bike did not shift from the front large sprocket to the small sprocket. I returned to the store to have the bike adjusted. To my surprise I was asked to pay $10 for the adjustment. My bike has never had this issue in 16yrs and worked fine until this store had worked on it. One would think a new chain and rear derailleur would require adjusting after installation. The manage named Mimmi advised the area that needed adjusted was not a part they worked on and I had initially declined to pay for a "Basic". Anyway, I refused to pay at which point Mimi suggested they could take off the new parts. I then complied and said fine, put all my old parts back on and we can start all over. At which point Mimi said, "just take your bike and don't come back". Unbelievable. So much for being a loyal Trek owner. read more

Went in today for some help choosing the right size for a new crossrip which I would have then ordered. Wandered around for 10 or 15 minutes no sales staff asked me if I need anything or attempted to assist me. Store was not busy they just seemed more interested in talking to each other or maybe their friends, what I am getting at is they were not all busy or with someone. I guess I will take my money elsewhere. read more

The Trek Store in Dublin, Ohio, has it completely together, all the parts are working together, smoothly. I can't express how grateful I am for all of the people who have helped me over the years with my favorite machines, my trek bikes. This time it was after I had a serious fall last week. I was pretty sure my five year old Trek was history. I called Dublin Trek and was immediately and kindly reassured by Chad that they could help. He did what any great retail representative should do, he got me off the phone and into the store. There Matt took over with an unbelievably precise examination of my entire bike. Not only could they repair the break but suggested an outstanding overhaul after my five or six thousand miles I' clocked on the bike. Less than twenty-four hours later I picked up my "new" Domane Series 4. A quick 20 miles and it performed like a dream. Having had a pretty good head strike I also picked up a new XXX helmet that Chad properly fitted for me. Sean wrapped up the sale, then, just to ice the cake, Chad sent me out the door on an E bike. It is not a matter of will I buy one, it's just a matter of when I'll buy one. You can bet it will be from Chad, Matt and Sean at Dublin, Ohio Trek, the best bike store around. The best people, that makes it work. I thought you should know.I am grateful. Mike Cleary read more

I was promptly greeted and guided to exactly what I was looking for. Friendly staff, nicely organized and clean shop. I will return!

I went to the Upper Arlington Trek store on Lane Avenue first as it is close to my house. I guess I didn't look like a customer because it took about 10 minutes for someone to bother with me even though I was standing on top of the displays, caressing the bikes. Finally Scott came over. He must be new or something because he didn't appear to know much about the bikes or offer any type of information to me to make an educated purchase. C'mon--get your staff up to speed if you're selling expensive equipment. He set me up to ride a couple styles. Next day I went to the Dublin store hoping to get a get a different experience. I was warmly greeted by Jud, who may be one of my new favorite people in life! I told him what I thought I was interested in and he quizzed me about my riding intentions. I ended up purchasing a different bike than the one I originally wanted at his recomendation. It was a less expensive model--so he didn't really upsell me--he just wanted to make sure I was fit with the right bike for my needs. When I came back on the weekend to pick up my purchase, I was again greeted by name by Jud. Great experience. This time, I also had the pleasure of doing business with Dale. Glad I didn't give up on Trek after my dismal encounter at Upper Arlington. read more

Stopped in while in town, as I have a Trek Navigator 2.0. Vinnie and the other guys in the shop were friendly, knowledgeable, and helped me pick out a rack & luggage compartment for my bike. Trek bikes are not cheap, but quality seldom is, and I can't wait to install the upgrade. If I lived in Columbus, this would be my bike store! read more

Steer clear! Recommended several upgrades and services that didn't need. Such as new pedals and grips on practically new bike they sold me for $500. read more

Great store, helpful employees, great bikes. I went to two Columbus Trek stores, along with two other shops on Sawmill Rd, and ended up buying at Trek Dublin. The salesman was very helpful, knowledgable, and not pushy at all. The store was clean, spacious, and clutter-free (unlike some other local bike shops). It felt like shopping for a computer at the Apple store, years ahead of the competition. The biggest surprise was that the prices were lower than the MSRP on Trek's site by a considerable amount (the bike I got was $70 lower, which allowed me to buy it instead of the lower model I was looking at). Great service, great bikes, great store. I think they may have won a loyal customer! read more

Yes, this store is full of bike enthusiasts. They are very knowledgeable and hard core about road biking or mountain biking. They love to share their knowledge and they love to talk about it. It can be intimidating at times but really, in the end, they want you to leave with the best product for your needs. For the most part, they will gravitate to the more expensive items, because they recognize the value of the performance parts over the cheaper parts. In my opinion, their thinking is: you're getting into biking, you're going to love biking, you're going to need something you can grow with (in terms of comfort and skill), so don't spend $1200 on a entry level bike, get an intermediate bike that allows you to enjoy biking, grow into it, and use it for a long time, instead of having to re-purchase another bike down the line. because if you're going to get a nice bike, why buy an entry level nice bike? If you're just getting into riding and not sure if you want to stick with it, don't get a brand name bike. it might be better to get a 100-500 bike off brand, make sure you like the sport, and then get a nice bike later, on. but if you're doing Trek/Specialized type stuff, you might as well get a good one. I equate it to purchasing a sports car. If you're going to get a sports car, get a good one and spend the money on quality. If you're not sure a road ripping machine is for you, start with a fr-s and see if it's for you before getting a quality one. At least, that's what I think they're thinking. Also, there's only like 2-3 sales folks on the floor at one time. They're super friendly and will explain all the ins and outs of all the products. Because of this, they spend quality time with each person they are with. so if they're occupied, then you might have to wait a bit to be serviced or helped (or even acknowledged). so, that just comes with the territory of being engrossed with the products and your customer, they may not notice others waiting around or entering the store. read more

I have purchased two trek bikes from this store and I couldn't be more pleased. First, a couple of years ago I purchased a MTB, and was very pleased with the sales staff, who did an excellent job of listening to what I wanted and how I would be riding. They ended up fitting me with a great bike that I still ride to this day. Just recently I decided that I wanted to purchase another bike, I first thought of Trek. I ended up going to a couple of different local stores before deciding that I was going to with Trek. David on my first visit, and Erin on my second, both did an excellent job of helping me find that bike that would fit me best, and would last me many years. They weren't pushy, and you could tell that they really cared about my happiness with the purchase. Many people complain that Trek bikes are expensive, and they are, but they are totally worth it. They are built well, and their staff at the local stores are amazing. To me that makes it worth it. read more