We had the worst experience with this company. After my beloved grandmother passed away in December of 2017, West Chester cemetery recommended this place for her headstone. My aunt and mother went the first week of June 2018 and placed the order. They said at the time that they would e-mail them a screenshot for final approval prior to engraving. The estimated time for completion was September of 2018. As of October 2018, my grandma still had no headstone, and there was no follow-up from the company. When my mom finally got ahold of someone, they said that the owner was very sick and waiting for a heart transplant, and that is why our order was delayed. Look, I totally understand medical emergencies- but if you can't fulfill the order, just refund our money and let us go elsewhere. Instead, my mom had to keep following up with the lady, asking for an estimated time of completion. As of Thanksgiving 2018, still no headstone. After several follow-up calls to the lady she had been working with with no/inadequate response, she called the Amelia location. Apparently, the owner had died, which was why we still had no headstone for my grandma. I totally get that illness and death might slightly delay a timeline- but for goodness sakes, you can't run a business this way. Finally, a headstone is placed right before Christmas (3 months after the estimated time of completion). And guess what, one of the dates is wrong. Do you think they e-mailed us that screenshot of the headstone for approval before they started engraving? Nope. The lady "claims" that we wrote the date wrong on the form, but I find that hard to believe. Despite all of these issues, they haven't offered to discount our order or refund some of our money. It's so disappointing that grieving families have to deal with these type of businesses, just to get their loved ones memorialized. Use another company! read more