Thought you were going to get a good night sleep tonight? You thought wrong!! I was promised 2 beds…read moreto be delivered and set up 9/29 by 3pm. Noontime rolls around and I am made aware the truck has broken down, delivery will be delayed until 5:30ish. I understand sometimes circumstances don't play out as expected but by 6pm I still had no sign of the beds. Mind you, I had prepared prior, disassembled and scrapped the old metal bed frames (which they don't do for you) and now my old mattress is lying on the floor. Worried, I called the Kingston store where the man who answered continued to reassure me. "They are only a stop away, your beds will be delivered in less than a half hour!" Bullshit!! I was told 7:45 the latest, the beds purchased would be in my possession. It is now 8:30 and i'm writing this review from my floor... this is what almost $3000 and false information does! I would never recommend!

I have been royally ripped off today by this company…read more Last June I purchased a mattress and box spring; I exchanged only the mattress in July because it was uncomfortable (too firm), no problem. Two men arrived, they removed the mattress, they replaced it, the entire thing took five minutes or less. I then went back into the store last week because that mattress is also causing me issues. The salesperson did not have the different brand mattress in stock and recommended I go to Raymour and Flanigan, which I did immediately. There, I found a replacement mattress (memory foam). I then went back to Mattress Firm thinking they might have this in stock (since I wanted to keep the purchase "in house" with the least hassle for all parties.) The salesperson told me that is not in stock either and there's a wait list for October. That puts me outside my 120 day warranty, so I returned the mattress AND box spring (on paper) and somehow, despite the mathematics, I was shorted about $300. I still don't know how that happened but at this point I wasn't going to argue and she couldn't "fix" it because the "computer" calculated the return amount. I returned to Raymour and Flanigan and purchased another set: mattress and box spring. It was to be delivered tomorrow (Sunday, 8/22). Today (8/21) the Mattress Firm delivery personnel arrived to remove my mattress and box spring. The Superintendent of my building was with them when they got to my door. The younger delivery man stayed, the older went back downstairs with the Superintendent (I have no idea why). The younger man entered my apartment, took the mattress off the box spring, and put it against the pantry door in my living room (in the process he dislodged my security camera and broke it). I objected to this, as I now suspected it might be damaged this way and I knew they'd blame me, but he insisted it was OK and then went back into the bedroom (with me right behind him) and reached down for the box spring, in the process he TORE OFF THE TAGS ON THE BOX SPRING. The box spring was the original delivered to me in June and it had NOT BEEN TOUCHED until the man did it. The tags were lying on the floor. He took the box spring into the hall and leaned it against the wall, examined it intently, then told me THE TAGS WERE REMOVED and he COULD NOT TAKE IT BACK. HE had removed the tags, I had NO idea what he was talking about. We went back and forth this way for a couple of minutes, I called the store, the salesperson told him "If the tags are on the mattress, TAKE THE MATTRESS". At this point, I knew I was going to be STUCK WITH THE BOX SPRING but I thought well, I can cancel the box spring for the new mattress and use this one! His partner had reappeared and the partner said he had to GO BACK DOWNSTAIRS to call the "warehouse" because the tags were NOT ON THE BOX SPRING. Meanwhile, he had a cell phone in his hand, so now I know something is NOT RIGHT about this, correct? I had asked the younger man to step out of my apartment so he was standing in the hall in my doorway. When his partner left, he told me he had to bring the box spring back into the apartment. I KNEW there was a gimmick here and I said NO, first take the MATTRESS out, but he refused. He said he couldn't put the mattress on the "dirty rug in the hall" (even though the rug is not dirty and the box spring was already there!) He stepped toward me, I told him stay out of my apartment, take the mattress first, he stepped toward me again and used one of his hands to try to push me out of the way. At that point, I called the store again. End result: THEY REFUSED TO ACCEPT THE MATTRESS BACK EVEN THOUGH IT HAS ALL ITS TAGES AND IS IN ABSOLUTE MINT CONDITION, NO DAMAGE AT ALL, NOTHING. So now I spent $4300.00 for a mattress THEY REFUSE TO TAKE BACK because the BOX SPRING (sold SEPARATELY) doesn't have the right tag. I called the bank, they are disputing the entire charge, and I went to the police department and filed a report regarding what the younger man did. WHY DID I DO THAT? Because this company is RUTHLESS and who knows WHAT that guy was going to say! ANYTHING is possible. I did not press charges, YET. I find it particularly ODD and SIGNIFICANT that the box spring, original to the purchase in June, somehow INVALIDATES the warranty ON THE MATTRESS especially when the delivery person REMOVED THE TAGS IN MY SIGHT and then tried to push me out of his way so he could bring the box spring back into my apartment. I'm over 65 years old! WTH is wrong with these people? DO NOT SPEND MONEY IN THIS STORE.

Dave and the staff are honest and knowledgeable. Reasonable prices for great quality furniture and…read moremattresses. It is always a plus to shop local.

Helpful & friendly staff. Prices reasonable. No pushy salespeople!read more

Beware of MOLD developing. I bought a foam mattress sofa bed January 2023 and it developed mold…read morebetween the foam mattress and the rubber base. Customer service was no help and kept telling me it's no longer under warranty. I have a dehumidifier that runs 24/7. I also have other sofa bed and futon for years and never had this problem.

Spent 12,000 dollars in the store and they forgot pieces to my couch. After calling multiple times…read moreto get anything done they tell me I have to wait 6 weeks for them. Clearly they dont care once they get your money.

This is the best furniture, we would rarely shop anywhere else…read more We have bought things in the past from much larger stores and have been disappointed or felt cheated. The folks at Furniture Plus are the best, knowledgeable, and friendly. There is a large selection at this store. For specialty items you may need to look on-line, they are available, but most items are well represented. We have bought a couch, a fine mattress, a great living room chair and other items, and are pleased every single time. There is no money wasted.

I just had the best experience with this locally owned furniture store. Excellent customer service…read morefrom start to finish, sales staff to delivery men were helpful, agreeable and went out of the way to help with an out of town, over the phone purchase for my country home. The delivery was fast and although the second piece was on backorder it came in this morning. Having been in sales for years, I'm very impressed with the courtesy and professionalism I was shown. The delivery men went out of their way to move my old couches for me and set up the new ones. I love the couches, they are pretty to look at and will be wonderful for entertaining! Thank you so much!

If I could, I'd give it a -1 stars. The sales guy was a complete dick to my mother. She went in to…read morebuy a mattress, and he got mad when she asked for information. He then proceeded to label my father as someone who had ptsd because he didn't like memory foam (since it didn't last). He then proceeded to throw my mother out of the store because she called him out for labeling my father. TAKE YOUR BUSINESS ELSEWHERE!!!!

If I could give it ZERO stars I would. My husband and I went mattress shopping and decided to give…read morethis store a try because they are local and not a big box store, so to speak. After picking out a mattress, getting approved and putting a down a $500 down payment, we realized later that night that we weren't ready to make such a financial commitment. We called first thing the next morning to cancel. We were told that a check with the $500 deposit would be mailed with 7-10 business days. Those 7-10 days came and went and we never received a check. We have been given a runaround for two days, we have been told that the check is in the process of being cut - how hard can it be to write a check when you were so fast to take our money?! We were given the number to their financial department and nobody answers the phones. I'm not sure about anyone else but in this economy, we can afford to be out $500 and have no answer as to when we will receive our deposit back. Do yourself a favor and go elsewhere, anywhere else. They are thieves.

Been searching for a mattress for some time and stopped over at Sleep and Spas in Kinsgton. Was…read morewarmly greeted by Eric and he was very thorough with his questions as to what my ailments were to show me options that would best suit my needs. We decided on the Avocado, and let me tell you this thing is like sleeping on a cloud. My wife and I haven't slept this well since before kids! Thank you Eric and your delivery team for the attention to detail during the entire process. We couldn't be happier!

My first hot tub purchase after doing my research and am incredibly happy with my new Bullfrog spa…read more Eric was great to work with and the delivery service was great as well! They really worked with me to make my dream spa come true!

Good selection of furniture at reasonable prices. Delivery…read morewas excellent. Owner was reasonable and helped with the numbers.

I had recently visited Majek, with intentions of purchasing a bed for my daughter. Joey was the…read moremost accommodating sales person I have dealt with to date. I had left the store with multiple items due to the perfect salesmanship, accommodations, family oriented business and true concern for my needs. After the sale and seamless delivery, Joey is still answering questions and taking calls to be as helpful as possible. I could not recommend Majek enough!!