Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, and Willy,…read moreand the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.

WARNING: AVA Pasadena is a Scam, I would give negative 5stars if I could…read more We had a nightmare dealing after moving out. AVALON slapped us with a ridiculous $946 bill with a FAKE "pet odor" and wall damage that never existed. The apartment was in perfect condition. When we asked for PROOF--photos, invoices, ANYTHING--they said they DO NOT NEED ANY PROOF TO CHARGE US, after we repeatedly asking, they said they will provide WITH COURTESY and would take 7-10 business days to provide it. But at the same time, they threatened us with a tight deadline to pay within 10 days or FACE COLLECTIONS. They tried to force us to pay without giving us any evidence and pressured us with an unfair timeline. After doing some research, I found out this company has a BAD REPUTATION for OVERCHARGING UNREASONABLE MOVE-OUT FEES and SENDING ACCOUNTS TO COLLECTIONS without proper communication. It's no surprise they pulled the same tactics on us. They clearly don't care about honest tenants--they just want to steal money by inventing damages and rushing you into paying. We're fighting back and won't let these greedy, dishonest people get away with it. If you value your money and sanity, STAY FAR AWAY from AVALON.

We moved out a few months ago and we couldn't wait to leave! When we first moved in there, no one…read morementioned they had a rat infestation and we had to deal with rodents right outside our door. It was a nightmare leaving the house! Secondly, management was HORRIBLE!! It seems there's no communication between the landlord, manager, and property manager. When rent was due, you had the manager who's in charge of that letting you know you had a late fee because rent was never received while the landlord would tell you it was fine because he received the rent (their rent process is only wire transfer or money order). We also had horrible neighbors upstairs that would be jumping up and down, stomping, and throwing heavy objects onto the floor (our ceiling). After we talked to them in person (mind you, it was 2 adult women), they retaliated! The noise got worse and it was at all times of day and night. The property manager was notified of this along with the landlord, presenting them timelines of what occurs and even the manager stating she heard the stomping too when meeting up with them. They knew of our jobs in the healthcare field with our crazy work/sleep schedules and NONE of them cared one bit! We felt discriminated against them (they were aware of it and our legal matter) and it all made sense why they have such a high turnover moving rate there. We are happily living elsewhere with a much bigger space and less expensive monthly rate. I would STAY AWAY from there if I were you!

It's been almost a year since we moved into The Cassini and we definitely found our happy place…read morehere. We were deciding between several options, but Sarah won us over with her exceptional knowledge and attention to detail. There was no question she didn't have an answer for and she was always available and ready to show us the place (and we checked it out three times before we made our final decision). The apartment complex doesn't have amenities, but this in no way cancels out its exclusive feel. The area has everything one might need: gyms, SPAs, cute little cafes, and major restaurant joints, quiet streets to jog. The best part is that the building is brand new; everything is stylish, minimalist, fresh, and clean, and we've never had anything break or give us any problems whatsoever.

We lived here for 3 years -- it was our first apartment in California…read more The first year was quite good, but over time, things started to get worse. There are many homeless people around the area, which often makes it feel unsafe. The maintenance team, however, was always great -- they were professional, kind, and quick to respond. That was honestly the best part of living here. Unfortunately, the rent keeps increasing every year, but nothing really improves. Management is rarely available -- we never saw a manager in person, and most of the issues we reported were not resolved. There is also no security on the property anymore. During our first year, there was a security guard, but after he left, they never replaced him. Many times, we saw homeless people entering the building, using the bathrooms near the pool, and even using the pool itself. Packages were also stolen several times, which made us feel very unsafe. Another challenge was the nearby theater. They were doing ongoing construction and decoration work right next to the building, and tenants on that side had to deal with loud noise almost every day. When we contacted the Essex office to ask for help, they said it was not under their control. The location might seem convenient, but it's right by the freeway, so it's always noisy. Sadly, it's also not the safest or most comfortable place to live. Overall, we would not recommend this property. There are many better and safer options nearby where you can truly enjoy your home and peace of mind.

We have lived in the building 5 years…read more Hands down the best part is the maintenance crew. I've always lived in apartments and never had a team as responsive as Robert and his team. (Also the cleaning lady, Esther, she keeps this place immaculate and is always friendly.) They are truly the face of this community. The location is great and despite a large complex there is a good sense of community for those that use the pool or have dogs. The building is next to the metro for great public transport on the Gold line. (We're next to the metro and we live in LA, homelessness is to be expected. This is a system failure not a building problem.) Room for improvement: Mail: could have a better system for this/larger locker area to prevent theft Parking: need to have the resident spaces repainted and indicated as such/improved signage due to difficulty with spots as a result of the theater next door. Security: they claim to have night security but no one was rehired for over a year Management: constantly changing staff, was located offsite for at least a year, but just moved back... Not a fan of paying for parking with the cost of rent and clearly the spaces available.

The Oaks has been longstanding in the community and I would (and have) recommend to my family. The…read morefood is wonderful with some of the best chocolate chip cookies around, but offers a variety of other wonderful food from lamb chops to seasonal soups. The Oaks provides a full schedule aimed to engage the residents with an assortment of activities from book club and movie days to pool parties with live music and their very own dance group, The Oakettes. The staff works hard to ensure this is a place that has something for everyone!

I just moved my dad from Las Vegas to the Oaks. After searching various places, I immediately fell…read morein love with the Oaks. It's a beautiful place and the people who work there are angels. My dad loves his new place and appreciates how nice everyone is there. They take such good care of him. And yes, their food is pretty darn good at their restaurant! I often eat there with my dad and also enjoy talking to the other residents too. If you or your loved one are looking for a fabulous independent living environment, with some support (daily check ins, weekly cleaning, meals, etc), I highly recommend the Oaks! Ask for Steven and Luis to get a tour!

I have lived here for years. neighbors are friendly even if they come and go quite frequently…read more management is attentive and everything works as expected for an apartment. I would recommend it to anybody with a job who can afford it absolutely!

I lived here for 2 years between 2022 and 2024 with my cats. It is the safest and most peaceful…read morecomplex I've ever lived in in Southern California for the past 10 years. Absolutely my best apartment renting experience so far as an adult. I wouldn't have wanted to move out if I didn't absolutely have to return to family. Thank you Louie.

My husband and I moved here a little over a year ago and we are so happy we did! It's a nice quiet…read moreand safe area. When wanting to get closer to the hustle and bustle, it's just a short drive away Pasadena and a straight shot to DTLA. The apartments are modern and cozy with up-to-date appliances! (a definite improvement from our previous apartment). The manager, Arlene, is super responsive and has always been helpful whenever we needed something. Another bonus is that's a small complex, so it's a nice change from larger apartment complexes that are around the LA area. Very happy to call this place our home!

I have been living here for awhile and I absolutely love it. Arlene, the manager is amazing, takes…read moregreat care of the property and its up keep. She goes above and beyond for all of the tenants, stops to chat with you and makes sure to ask how your day is or how you have been. It is a cute little mom and pop type apartment complex and wonderful place if you have children or any pets, with it still being nice and quiet. Everyone is friendly. The location is excellent and in walking distance to so much. The only issue I would say is the increases in rent. But other then that it is a great place to live.

I've truly enjoyed living at the Continental Arcadia for the past seven years. During that time, I…read moremade a few wonderful friends and met so many kind neighbors. The community here has always felt like family--people are quick to lend a hand in an emergency, share a cup of sugar, or invite you in for ramen or a slice of cake. The property itself has a peaceful charm, with its pond, grassy area, and the soothing sound of the small man-made stream that flows into the fish pond--it feels like a tiny forest oasis. The new manager, Bryan DiLeo, has been a great addition. He's welcoming, helpful, and full of fresh ideas that the owner has thankfully allowed him to bring to life. Some of his improvements include a new pet-washing area complete with aprons, brushes, and a step stool; stylish laundry room updates with accessories and lockers; long-awaited lamp covers (after years! ); and new poolside cushions, umbrellas, and paint. Maintenance requests are easy to handle through the online portal--you can include photos or videos, and choose convenient time slots for non-urgent issues. Recently, life changes led me to downsize and move to their sister property, Royal Gardens, which had an opening. I'll miss seeing my old neighbors through their windows, but we still keep in touch. I've been at Royal Gardens for about two weeks now, and I really love it here too. The building's architectural design is different but charming. I have a bit of a front yard with trees, flowering bushes, and a lovely water feature that adds a relaxing sound through the window. One of my favorite features is the second-floor patio and BBQ area overlooking the pool, with tables, chairs, and lounge seating. It's the perfect spot to enjoy your morning coffee or sit under the evening stars. I appreciate that Bryan has also begun updating the apartments here--new fixtures and modern touches that make a big difference. I love that there's space for a real kitchen table, extra storage, and lots of natural light. Both the Continental and Royal Gardens apartments are very spacious compared to many newer buildings in the area. I've heard they were originally designed as condos, which explains their roomy layouts and character. My only minor con is the tight driveway and parking spaces, as well as the partially open patios--but I'm glad management is open to enclosing them. Overall, both properties are wonderful, peaceful places to live, with a true sense of community and caring management. I've already met some kind neighbors here at Royal Gardens, and I look forward to calling this my new home.

The apartment was once a good place, but it has declined since Bryan Di Leo assumed the managerial…read moreposition. Most of us living here have dealt with three managers. The first group, Christine and Nate, were excellent. They were like a family, ensuring that every tenant was well taken care of. The second individual, Teresa, did an excellent job updating the apartment. She replaced the water heater, renovated the entire roof, ensured the apartment's safety, and made numerous additional improvements. Furthermore, she was very kind to the elderly tenants. The current manager, Bryan Di Leo, has increased the rent by nearly 10% each year since taking over the position. This has resulted in current tenants paying more than the market rate. As a consequence, many long-term tenants have moved out. Additionally, tenants are now required to purchase rental insurance monthly and are being asked to pay a monthly parking fee. When we moved in, we were not required to pay pet rent, parking fees, or rental insurance. Under Bryan's management, we consistently faced issues with both cold and hot water availability. Imagine returning home after a long day of work at midnight, only to find that there was no hot water for your shower. Last month, on the coldest night, I experienced this firsthand. I woke up without any water to brush my teeth or flush the toilet. Additionally, not many of us check our emails daily. And there is excessive noise at night, particularly around the mailbox area. When you go to collect your mail, you can clearly hear the sounds of the television coming from the apartment above. I do not recommend living here. There are many other apartments available for rent in this area, so I suggest exploring those options. This place does not warrant your time. The management is poor.

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From the owner: Short term furnished rental for temporary stay between one month and six month.read more

Merwin lied to me I paid $250 for the hold of supposedly the deposit, very disgusting person…read moresending back my money in a check form to where I lost my home due to the Eaton fire; so it's almost a month and haven't receive back my $! Yet ignored the calls and emails, $250 imagine all Families he has done this, when I called him back after 4 days without returning my calls what he said to me it's a slap in the face, all I want is my money back ........

Manager is not so nice! I mean most of the residents avoid him. He never seems to be around and if…read morehe is there, he hides out in the office with the blinds closed so no one disturbs him. They are starting to have an issue with Rats! Why I don't know. And they are not doing much about it. It the washer or dryer breaks, it takes days to get it repaired. But if you want a quiet place to live then this is a good place. I lived there for almost 3 years and it really was not bad. It's kept pretty clean for the most part, but it's the manager who is not so nice.

*Rarely received response for voicemail from leasing office unless you're lucky or you walk-in…read more *negligence on emails and have to repeat the story of issue if on duty personnel is different *management and staff change often *7 out of 10 nobody picks up the phone *Amenities repair slow ***Take 3 minutes to get real hot water and at least 1minute to get only LUKEWARM water that's water waste (for 133-unit apartment is supposed to get hot water not more than 1 minute) *Maintenance Sup is rude and management is slow *5 out of 10 don't follow scheduled appoint for facility maintenance/repair and nobody inform the delay *only 6 guest parking spots on 133-unit apartment, 2 occupied by staff ( it should provide 1guest parking for every 10 units as residential building rule) *Courtesy patrol at night sometimes *metro rail and community bus close by

My biggest gripe is that they have 133 units with only 6 guest parking spots. They shared a parking…read moregarage with atleast one retailer. "In Los Angeles County, guest parking spaces for apartment complexes are typically required at a rate of one space for every 10 dwelling units. This applies to complexes with 11 or more units..." My mom lives here. They can make tenants pay for trash valet pickup (??) but they can't have enough guest parking spots for some reason. Biggest griped. Management has changed hands a bunch. Fire alarm used to go off weekly. Think that's been finally resolved.