Patrick and Trevor from the leasing office were so kind and patient during my tour. Both were very…read moreknowledgeable of the community and explained the leasing process well. Other than the fact that the community is gorgeous, they were a deciding factor for me to lease.

I had scheduled an appointment to tour this apartment complex and had come 20 minutes early just in…read morecase which turned into an hour of waiting. I was able to walk around freely in the lobby area and in the mail room. It seemed like a red flag that the packages are not locked up and that anyone could walk into the mail room. I had called multiple times but no answer. The time I did get someone on the phone it was someone remote who couldn't help me at all. I had emailed as well but I just got back automated messages. They finally did get back to me 30 minutes after the initial time of the tour saying that their leasing agent had something come up, which is totally valid but I wish another leasing agent had called much earlier once they knew their coworker was attending to another matter. It was just a really bad experience over all.

Friendly staff, brand new spot! Stayed there temporarily after fires.. they have a patrol drive…read morearound at night

live at Alexan Marmont over a year, and the ongoing parking situation has become extremely…read morefrustrating. This is now the fourth time someone has parked in my assigned space. Residents pay for designated parking, yet there appears to be little to no effective enforcement in the parking structure. On top of that, people regularly park wherever they want in the guest parking area with no apparent consequences. Having to deal with this repeatedly is inconvenient, stressful, and unacceptable. A secured parking structure should provide basic organization and peace of mind, but instead it feels unmanaged and poorly enforced. Management needs to take this issue seriously and implement consistent enforcement. Until meaningful action is taken, this will remain a significant concern for residents who rely on their assigned parking.

We lived here for 3 years -- it was our first apartment in California…read more The first year was quite good, but over time, things started to get worse. There are many homeless people around the area, which often makes it feel unsafe. The maintenance team, however, was always great -- they were professional, kind, and quick to respond. That was honestly the best part of living here. Unfortunately, the rent keeps increasing every year, but nothing really improves. Management is rarely available -- we never saw a manager in person, and most of the issues we reported were not resolved. There is also no security on the property anymore. During our first year, there was a security guard, but after he left, they never replaced him. Many times, we saw homeless people entering the building, using the bathrooms near the pool, and even using the pool itself. Packages were also stolen several times, which made us feel very unsafe. Another challenge was the nearby theater. They were doing ongoing construction and decoration work right next to the building, and tenants on that side had to deal with loud noise almost every day. When we contacted the Essex office to ask for help, they said it was not under their control. The location might seem convenient, but it's right by the freeway, so it's always noisy. Sadly, it's also not the safest or most comfortable place to live. Overall, we would not recommend this property. There are many better and safer options nearby where you can truly enjoy your home and peace of mind.

We have lived in the building 5 years…read more Hands down the best part is the maintenance crew. I've always lived in apartments and never had a team as responsive as Robert and his team. (Also the cleaning lady, Esther, she keeps this place immaculate and is always friendly.) They are truly the face of this community. The location is great and despite a large complex there is a good sense of community for those that use the pool or have dogs. The building is next to the metro for great public transport on the Gold line. (We're next to the metro and we live in LA, homelessness is to be expected. This is a system failure not a building problem.) Room for improvement: Mail: could have a better system for this/larger locker area to prevent theft Parking: need to have the resident spaces repainted and indicated as such/improved signage due to difficulty with spots as a result of the theater next door. Security: they claim to have night security but no one was rehired for over a year Management: constantly changing staff, was located offsite for at least a year, but just moved back... Not a fan of paying for parking with the cost of rent and clearly the spaces available.

the agent lee is very dishonest and will rip you off if she can get away with it. and when i asked…read moreto speak to the manager, she was no longer able to speak to me as before. obviously, whatever lies lee can get you to agree to and sign, she gets a cut from it, so she did not care. lee is also a active license real estate agent who claimed she gave up real estate a longtime ago. pure lies! when asked how much money would i have to pay if i needed to break a fifteen months lease, lee told me that i would need to pay a total of 6 months rent if i were to leave early. a bold face criminal who has thinks people of color should be taken advantage. and manager will not take the phone call to speak to you. thank god i did not sign any lease . that's what turned me away these apartments are not luxury ad described. they are just opem spaces with not even a proper size closet for you clothes. they are just like a huge boxes.

I've had repeated issues with my upstairs neighbor and her heavy stomping. It has been bad enough…read morethat she has woken me up from my sleep early in the morning. I've had to complain repeatedly to the front office. The first time I called, the apartment manager Jasmine answered and stated that no one had ever complained about her before. I don't care if no one has complained before. It doesn't mean it isn't happening. The most recent time I complained, the person upstairs proceeded to stomp repeatedly as if taunting me - because she knows the front office does nothing. I am now having to file a police report because our front office manager can't be bothered to respond to emails let alone do something about this! Update 2/25: I've now had a package stolen from their package room. Be prepared to be gaslit by their staff when you bring these things to their attention. I was told "we are not responsible for your packages" and that I have to go through the package storage company to request camera access as THEY DON'T HAVE THEIR OWN CAMERAS in the package room! There were no apologies provided. I have been left with a profound feeling of HELPLESSNESS in dealing with this property as there is a severe lack of empathy and responsiveness in dealing with these issues. Horrific experience.

Absolutely love this place! The living room is huge the rooms are great and the property is kept…read moresuper clean. The management is great and very professional. It's a quite place to live.

Bad manners with the maintenance people, bad management, and if you have kids and think of living…read morehere rethink it because your kids won't be able to go outside or go to the pool (talking about the kids who are 14 or above). Pictures will be showed of the false rules.

Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, and Willy,…read moreand the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.

WARNING: AVA Pasadena is a Scam, I would give negative 5stars if I could…read more We had a nightmare dealing after moving out. AVALON slapped us with a ridiculous $946 bill with a FAKE "pet odor" and wall damage that never existed. The apartment was in perfect condition. When we asked for PROOF--photos, invoices, ANYTHING--they said they DO NOT NEED ANY PROOF TO CHARGE US, after we repeatedly asking, they said they will provide WITH COURTESY and would take 7-10 business days to provide it. But at the same time, they threatened us with a tight deadline to pay within 10 days or FACE COLLECTIONS. They tried to force us to pay without giving us any evidence and pressured us with an unfair timeline. After doing some research, I found out this company has a BAD REPUTATION for OVERCHARGING UNREASONABLE MOVE-OUT FEES and SENDING ACCOUNTS TO COLLECTIONS without proper communication. It's no surprise they pulled the same tactics on us. They clearly don't care about honest tenants--they just want to steal money by inventing damages and rushing you into paying. We're fighting back and won't let these greedy, dishonest people get away with it. If you value your money and sanity, STAY FAR AWAY from AVALON.

9yr resident here. I'm preparing to move out ONLY because work's relocating me somewhere else in…read moresocal. Seriously, they're dragging me kicking and screaming out of here. This was my first apartment after moving out of my parents' place back in 2011, so I've gone through that whole process of being a naive, fresh-out-of-college grad to status as a full fledged veteran resident right here at Oak Park. For that, this place will always occupy a soft spot in my heart. Living somewhere for nearly an entire decade, things will fall into a state of disrepair over time, just by natural entropy. So over the past ~3 years, I've been running into random issues. Dishwasher broke down at one point, drains got clogged, leaks in the plumbing under the bathroom sink, etc. Every single time I've ever had an issue, I've always been able to pop into Mirna's or Danielle's office, interrupt them no matter how busy they are, and quickly state the problem I'm having. They've always given me their full attention, logged the work order, scheduled the repair work on the spot, verify if I want to be present to supervise or if they have permission to perform the repair while I'm not there, and my issues get fixed within 1-2 days. Literally that same day or the very next day, even weekends. Those weirdos are here Saturday and Sunday and I've gotten my random crap fixed on weekends within a day of having something break. So all that said, the only real minor con I have is that the smoke detectors are somewhat sensitive (I can, ahem, confirm this, cough cough, personally). I cook regularly, and I have to be pretty careful about searing steaks, for example. Come to think of it, some people might not even see that as a con, since despite an alarm going off randomly every month or so, fire department response is basically immediate and we've never had any fire related events. On top of that, it's hard to beat the location. Oak Park is perfectly central to Downtown Monrovia. Paradis Ice Cream and various boba spots are littered just down the street. There's a public library and movie theater within easy walking distance, and it's just a nice, quaint, area overall littered with random local foodie gems. The weekly farmer's market/fair takes place right outside on the main street. It used to be really bustling before Covid19, but in recent weeks it's been substantially picking back up (if that's your thing). Right now they have mask checkpoints and designated walking lanes, but the food trucks and produce vendors and a bunch of the tents that sell various knick-knacks are trickling their way back in. Man, typing this out, it's just reminding me how sad I am to have to leave. Like, look at my review history. This is the first positive review I've ever written. If something pisses me off, I'll say it, I'll be brutal about it, and I'll leave forever. After the ~9 years I've lived here, I can't find anything to be mad about. I'll definitely miss this place.

Stay away! The new management is big time scammer. We moved out the end of Aug, cleaned the house…read morespotless and dropped off all the keys with a note in the dropbox because they failed to be there on the day of our move out despite saying they would previously, and have not received any deposit back yet! It's been 3 MONTHS!!! Every time I call they acknowledge that they owe us but ask for a few more days with no more explanation as to why it takes this long. Based on California law they are obligated to give us the deposit maximum 21days after moving out with the list of reasons why they deduct any part of that. Looks like we need to go ahead with the legal process.

I LOVED living here! We stayed for almost 3 years and honestly, if we didn't have to move out of…read morestate, we would've stayed longer. Easily the best apartment we've lived in. The amenities are great, and they're always keeping things updated. The property is super clean, well maintained, and very quiet, with a no smoking environment. We never had any bug issues, which made a big difference for us. They also stay on top of things like annual smoke detector checks and gutter cleaning, which not all places do. Maintenance is amazing. Sal and his team are always quick to respond and get things fixed without a hassle. The front office team is also fantastic. Macelda before and now Alyssa have both been great communicators. They always keep residents in the loop with texts and emails, especially for things like scheduled water shut offs. They also make it fun to live here with little community events, even for the pets! We loved the Halloween and Christmas door contests, Easter egg hunt, and the treats for the dogs. Highly recommend living here!

My boyfriend and I moved here with our son back at the end of July 2025. Let me tell you if you are…read morelooking for an apartment let Le Med be your first and only tour you go on. Trust me we started our search in May and after who knows how many disappointing tours we landed at Le Med by chance. Let's start with the property itself. The grounds are nicely kept and maintained. The common areas are always kept clean. You have assigned parking spaces! and they are serious about it too. Washer and Dryer in unit. The property is gated and located in a nice quiet area. Easy access to the 210 and 605 freeways and just a 20 minute drive to the Azusa Canyon and all its wilderness glory. Did I mention it's 3 minutes away from COSTO! Alyssa and Kevin at the leasing office are amazing. From our very first tour, Alyssa was kind, helpful, and patient as we explored different units. Although the apartment we wanted was initially tied up, she kept us updated and called as soon as one became available. After a few near misses, we finally got the call that the original unit we loved was available for us to apply--and I've never applied so fast in my life! Alyssa made the whole process from application to move-in seamless. Kevin was also wonderful, taking the time to help measure every wall so we could be sure our furniture would fit. Together, they made the entire experience smooth and stress-free. Now let me tell you about the maintenance team. While it is a two person team it is mighty! Sal and Horacio go above and beyond in keeping the grounds looking exactly like they do in the pictures here on yelp and on their website. Both are super friendly and know every tenant by name! Sal is always willing to help and once a ticket is submitted they are on it. The team here is truly outstanding! Anytime we have a question, they're always ready to help. Unlike many places where the leasing staff disappears after you sign, this small but mighty team stays with you every step of the way--and even beyond. Like I said look no further and come live here. If an apartment pops up on their website that you like don't hesitate to apply as soon as your tour is over because I can guarantee it won't last long.

The Oaks has been longstanding in the community and I would (and have) recommend to my family. The…read morefood is wonderful with some of the best chocolate chip cookies around, but offers a variety of other wonderful food from lamb chops to seasonal soups. The Oaks provides a full schedule aimed to engage the residents with an assortment of activities from book club and movie days to pool parties with live music and their very own dance group, The Oakettes. The staff works hard to ensure this is a place that has something for everyone!

I just moved my dad from Las Vegas to the Oaks. After searching various places, I immediately fell…read morein love with the Oaks. It's a beautiful place and the people who work there are angels. My dad loves his new place and appreciates how nice everyone is there. They take such good care of him. And yes, their food is pretty darn good at their restaurant! I often eat there with my dad and also enjoy talking to the other residents too. If you or your loved one are looking for a fabulous independent living environment, with some support (daily check ins, weekly cleaning, meals, etc), I highly recommend the Oaks! Ask for Steven and Luis to get a tour!

It seems like people reviewing here are not even having experience living at Aston. When there are…read moreonly 5 or less people moved in yet since it was a brand new property, I myself alone moved in and lived one year for 2B2B. I didn't even use one of bathrooms and one bedroom was used to store my boxes. Aston Management team with Clara was always there to help solving issue whenever something comes up. It's always fun chatting with her. And they came up w lots of creative events for residents. I'm gonna miss them!! I left the unit super clean w professional cleaner and now is waiting time for them to come back w my deposit. There are rumors that you won't get your deposit back if living in Greystar Properties but we will see how Aston team does their job. I still have my friends living there, so would definitely stop by the office to say hi and thank them all!!

I went to go for a tour and I met Eric who was very knowledgeable and professional. He also is…read morefriendly and easy to talk to. No hard sell. Just showed me 3. Units and gave me a good tour. The apartment complex is very nice and fairly new. It is well maintained . It has nice amenities like pool, Gym, clubhouse , resident lounge. It is a nice place to live.