I had scheduled an appointment to tour this apartment complex and had come 20 minutes early just in…read morecase which turned into an hour of waiting. I was able to walk around freely in the lobby area and in the mail room. It seemed like a red flag that the packages are not locked up and that anyone could walk into the mail room. I had called multiple times but no answer. The time I did get someone on the phone it was someone remote who couldn't help me at all. I had emailed as well but I just got back automated messages. They finally did get back to me 30 minutes after the initial time of the tour saying that their leasing agent had something come up, which is totally valid but I wish another leasing agent had called much earlier once they knew their coworker was attending to another matter. It was just a really bad experience over all.

Please be careful in choosing this apartment!! I am a resident in Avalon Monrovia for half a…read moreyear.The apartment might look clean and fancy at the first sight but there are sever problems that makes me wanna move out. First, utilities are old and easily fell apart.For a six month staying period, the curtain fell off,the light button fell off,the carpet cracked , some outlets are not working. I used to live in other apartments but never have I ever encountered these issues during my stay. Secondly,there are frequent loss of delivery at the lobby entrance.if you ever order a delivery from Ubereats or DoorDash, your delivery might be gone when they leave at lobby entrance as delivery man cannot enter lobby. I have lost the deliveries three times and asked the leasing office for investigation but never heard back from them so it leaves me nothing but assuming this community is not safe.Theft exist. Third, trash has to be sorted or you could be fined with 100 dollars.That means,if you ever receive packages like from amazon , the paper box has to be folded and taken all the way to the first floor even when you live on the third floor with extremely long hallway. Besides,if you have a boyfriend/girlfriend who visit you often, they would ask to do background check applications. it's a nonsmoking community so you are not allowed to have cigarettes even in your trash (somehow they search in your trash ).In addition, my rent is 3050 dollars per month but I paid around 3400 dollars per month as there's additional costs every month like fine, new stickers and once they just charge me 110 dollars out of mistake. If you don't double check the bill,you might result in financial loss. In summary , They put efforts in having strict rules against their residents instead of working for them . I am very disappointed at Avalon Monrovia and this is the least apartment I would recommend.

live at Alexan Marmont over a year, and the ongoing parking situation has become extremely…read morefrustrating. This is now the fourth time someone has parked in my assigned space. Residents pay for designated parking, yet there appears to be little to no effective enforcement in the parking structure. On top of that, people regularly park wherever they want in the guest parking area with no apparent consequences. Having to deal with this repeatedly is inconvenient, stressful, and unacceptable. A secured parking structure should provide basic organization and peace of mind, but instead it feels unmanaged and poorly enforced. Management needs to take this issue seriously and implement consistent enforcement. Until meaningful action is taken, this will remain a significant concern for residents who rely on their assigned parking.

I use one credit card only for Alexan Marmont, no other purchases. I got a fraudulent charge on it…read moreso only one culprit. when I was forced to sign up for the parking garage spot on the female leasing agent's (personal??) laptop, I saw her save onto her laptop my credit card and other personal information that I had to provide when I signed up for Parking Boss. EVERYONE SHOULD BE CAREFUL if you signed up for the parking garage because they probably also saved your information! Check your banking statements for fraudulent activity. Driving through the parking garage is unsafe! Tight spaces for two cars trying to pass each other on the opposite way. People speeding throughout almost causing accidents. That's why they had to put up the speed signs. The mirrors they have in the garage don't help at all. The fire alarms go off all the time. Mine has gone off several times as well and I have PTSD from all of the sounds especially after the Eaton Fire. I called maintenance for help and they said the detectors are sensitive and told me to remove the smoke detector battery. Hmmmmmmmm, really? Also the whole building alarms have gone off many times. Why can't they find the culprit each time? What's the point of their cameras? Marijuana smell everywhere. don't wanna say, but i think one of them is the older woman who lives above the front entrance of the parking garage cuz she'll yell out of her window sounding all friendly high.

I love the way they care of this place. And, the residents comes first. The manager Freddy is…read moreremarkable and defines the true meaning of management. A genuine soul who goes above and beyond for the residents. He leaves a lasting impression on you. And its a positive one. His customer service skills are unmatched. I met the property manager a few days ago for the first time. The first thing she wanted to know, if my residence was up- to my expectations, am i comfortable. That speaks volume! Maintenance crew are the best in the industry. Maintenance supervisor Willie, makes sure his work defines what the company stands for. The property features immaculately landscaped exterior. The community is the definition of classic

I just moved in this past weekend so far everyone's been amazing Andres, Freddie in the leasing…read moreoffice super sweet. The maintenance guy came by. Sergio took care of whatever I needed. I'm very happy I love the building. It's so clean well kept so far the neighbors have been amazing. I'm just excited to get to know everyone here and make it my home.

We lived here for 3 years -- it was our first apartment in California…read more The first year was quite good, but over time, things started to get worse. There are many homeless people around the area, which often makes it feel unsafe. The maintenance team, however, was always great -- they were professional, kind, and quick to respond. That was honestly the best part of living here. Unfortunately, the rent keeps increasing every year, but nothing really improves. Management is rarely available -- we never saw a manager in person, and most of the issues we reported were not resolved. There is also no security on the property anymore. During our first year, there was a security guard, but after he left, they never replaced him. Many times, we saw homeless people entering the building, using the bathrooms near the pool, and even using the pool itself. Packages were also stolen several times, which made us feel very unsafe. Another challenge was the nearby theater. They were doing ongoing construction and decoration work right next to the building, and tenants on that side had to deal with loud noise almost every day. When we contacted the Essex office to ask for help, they said it was not under their control. The location might seem convenient, but it's right by the freeway, so it's always noisy. Sadly, it's also not the safest or most comfortable place to live. Overall, we would not recommend this property. There are many better and safer options nearby where you can truly enjoy your home and peace of mind.

We have lived in the building 5 years…read more Hands down the best part is the maintenance crew. I've always lived in apartments and never had a team as responsive as Robert and his team. (Also the cleaning lady, Esther, she keeps this place immaculate and is always friendly.) They are truly the face of this community. The location is great and despite a large complex there is a good sense of community for those that use the pool or have dogs. The building is next to the metro for great public transport on the Gold line. (We're next to the metro and we live in LA, homelessness is to be expected. This is a system failure not a building problem.) Room for improvement: Mail: could have a better system for this/larger locker area to prevent theft Parking: need to have the resident spaces repainted and indicated as such/improved signage due to difficulty with spots as a result of the theater next door. Security: they claim to have night security but no one was rehired for over a year Management: constantly changing staff, was located offsite for at least a year, but just moved back... Not a fan of paying for parking with the cost of rent and clearly the spaces available.

I've been a resident here at Huntington Apts since the beginning. I absolutely love my apartment…read morehome. Jasmine and Lee ( management) are so personable and they go out of their way to be helpful and attentive to everyone. And over the years, that hasn't changed. The maintenance team, is also amazing. Pretty much every maintenance problem I've had was resolved in less than 24 hours. I love the amenities and joyous vibes of living here. I would definitely recommend you give it a try if youre looking for an upscale, safe and friendly environment to call home.

the agent lee is very dishonest and will rip you off if she can get away with it. and when i asked…read moreto speak to the manager, she was no longer able to speak to me as before. obviously, whatever lies lee can get you to agree to and sign, she gets a cut from it, so she did not care. lee is also a active license real estate agent who claimed she gave up real estate a longtime ago. pure lies! when asked how much money would i have to pay if i needed to break a fifteen months lease, lee told me that i would need to pay a total of 6 months rent if i were to leave early. a bold face criminal who has thinks people of color should be taken advantage. and manager will not take the phone call to speak to you. thank god i did not sign any lease . that's what turned me away these apartments are not luxury ad described. they are just opem spaces with not even a proper size closet for you clothes. they are just like a huge boxes.

Bad manners with the maintenance people, bad management, and if you have kids and think of living…read morehere rethink it because your kids won't be able to go outside or go to the pool (talking about the kids who are 14 or above). Pictures will be showed of the false rules.

Absolutely love this place! The living room is huge the rooms are great and the property is kept…read moresuper clean. The management is great and very professional. It's a quite place to live.

Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, and Willy,…read moreand the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.

WARNING: AVA Pasadena is a Scam, I would give negative 5stars if I could…read more We had a nightmare dealing after moving out. AVALON slapped us with a ridiculous $946 bill with a FAKE "pet odor" and wall damage that never existed. The apartment was in perfect condition. When we asked for PROOF--photos, invoices, ANYTHING--they said they DO NOT NEED ANY PROOF TO CHARGE US, after we repeatedly asking, they said they will provide WITH COURTESY and would take 7-10 business days to provide it. But at the same time, they threatened us with a tight deadline to pay within 10 days or FACE COLLECTIONS. They tried to force us to pay without giving us any evidence and pressured us with an unfair timeline. After doing some research, I found out this company has a BAD REPUTATION for OVERCHARGING UNREASONABLE MOVE-OUT FEES and SENDING ACCOUNTS TO COLLECTIONS without proper communication. It's no surprise they pulled the same tactics on us. They clearly don't care about honest tenants--they just want to steal money by inventing damages and rushing you into paying. We're fighting back and won't let these greedy, dishonest people get away with it. If you value your money and sanity, STAY FAR AWAY from AVALON.

Stay away! The new management is big time scammer. We moved out the end of Aug, cleaned the house…read morespotless and dropped off all the keys with a note in the dropbox because they failed to be there on the day of our move out despite saying they would previously, and have not received any deposit back yet! It's been 3 MONTHS!!! Every time I call they acknowledge that they owe us but ask for a few more days with no more explanation as to why it takes this long. Based on California law they are obligated to give us the deposit maximum 21days after moving out with the list of reasons why they deduct any part of that. Looks like we need to go ahead with the legal process.

*I did not live here!*…read more I'd like to shout out Bart for being so accommodating and expediting my application. He was great with communication and did everything to help with my budget. I absolutely loved the unit, community, and staff I interacted with during my tour and application process. I sincerely hope I get the chance to live here one day!

I LOVED living here! We stayed for almost 3 years and honestly, if we didn't have to move out of…read morestate, we would've stayed longer. Easily the best apartment we've lived in. The amenities are great, and they're always keeping things updated. The property is super clean, well maintained, and very quiet, with a no smoking environment. We never had any bug issues, which made a big difference for us. They also stay on top of things like annual smoke detector checks and gutter cleaning, which not all places do. Maintenance is amazing. Sal and his team are always quick to respond and get things fixed without a hassle. The front office team is also fantastic. Macelda before and now Alyssa have both been great communicators. They always keep residents in the loop with texts and emails, especially for things like scheduled water shut offs. They also make it fun to live here with little community events, even for the pets! We loved the Halloween and Christmas door contests, Easter egg hunt, and the treats for the dogs. Highly recommend living here!

Alyssa and her team are always amazing. They always have a great big smile and positive energy…read morewhen I come into their office. Also this property is absolutely beautiful, you get a beautiful Mountain View and you're super close to Costco that has a small plaza filled with conveniently good eats like chipotle and Jersey mikes ! I give this place a 10/10

I just moved my dad from Las Vegas to the Oaks. After searching various places, I immediately fell…read morein love with the Oaks. It's a beautiful place and the people who work there are angels. My dad loves his new place and appreciates how nice everyone is there. They take such good care of him. And yes, their food is pretty darn good at their restaurant! I often eat there with my dad and also enjoy talking to the other residents too. If you or your loved one are looking for a fabulous independent living environment, with some support (daily check ins, weekly cleaning, meals, etc), I highly recommend the Oaks! Ask for Steven and Luis to get a tour!

My aunt recently moved out after being at The Oaks, collectively, for at least 4+years. The 5 stars…read moreare mainly due to Luis, the manager. He is so good with the residents (always made my aunt smile), was quick in his responses and was always willing to go the extra mile. The facility is 4 stars mainly because it's dated. And the food is 3.5 mainly because of the heavy-handed seasoning. Overall, the community is great. Thank you, staff, for all your hard work!