Beyond terrible place, they didn't care that my son was physically ill do to be pushed home while…read morethey allowed others in clinic during Covid. I begged all the way to corporate about his problems getting bad diarrhea and 103 temps. We were even forced to see infectious diseases bc the oddity of his illness. However I knew it was stress and once we found a new clinic my son was better! Part of me wonders if they actually had a hand in making him sick! After I left they leaked everyone's private information and did nothing! Later I found out how much they were doing wrong so please protect your child and don't use them!

For as many therapy clinics attended in the past 14 yrs, this one seems most knowledgable. They…read moreprovide in-home ABA therapy as well as in-clinic therapy, which is ideal since behavior plans should carry over into the home environment. Adolescent children are welcome. Many places stop at age 10. Therapy & Beyond provide a comprehensive behavior plan report, parent conferencing & training, give flexibility for you as the parent to change things that may not work with your child's plan, clear and concise in the plan to implement for maximum growth in your child's development. The staff & therapists are consistent, always positive when your child reaches a daily goal, smiling and very well trained. They provide 1:1 therapy. My child smiles every time we show up or they show up here at home. You can tell this group of therapists are passionate and care about their patients. Highly recommend.

I wish I could say I had a good experience here. Unfortunately, the support staff and the general…read morepractices that this company has makes it really painful for any parent. I randomly came across this business when looking for a practitioner who could assess some developmental concerns that we had. We did a few intakes or, basically, parent interviews. After this, even before our child was seen, we were recommended multiple different things. This rubs me the wrong way, but I had very little experience, so I don't know if this is correct to have all these assessments prior to even meeting a child. Anyway, to even set up an appointment or talk to somebody, the phone system is incredibly painful, and no one ever returns your phone call. I had left multiple messages, and when they do, I give you a call back you because you submitted some kind of online request. It is never with a phone number that you can actually get somebody right away with so you just play phone tag endlessly. Even though they have an internal system. I am pretty sure no one communicates with anyone else. Because we had canceled appointments and we were still getting confirmation calls for them. We are fortunate enough to have double insurances but for some reason, even though we gave our insurance 3 different times to them, they still tried to collect copays which we've never had to experience in about ten years of having double insurance. Additionally, you will automatically be put on a phone call, email, and text list for your copay balance regardless of how small it is. And it was a huge courtesy for them to build my secondary insurance which they never actually ended up doing and requested that I do a formal agreement promising I'd pay though I had already signed their financial agreement prior. FINALLY, I would not trust this place with sensitive information and the reason I could say that is because I have an email regarding another child's treatment along with copays and some sensitive information including I believe their birthday. I sent them an email letting them know that they sent me the wrong patient information, and they apologized. And that was the end of it.. Again, the few practitioners that we did talk to seemed good, but between their billing practices and their lack of handling your personal information along with not following through with insurance, I one hundred percent would never recommend this place to anyone. I usually do not leave such intense reviews but realistically. I think everyone deserves to know.

I recently moved to Texas and scheduled a telehealth appointment with MAVA Behavioral Health LLC…read morefor psychiatric medication management after being prescribed a new blood pressure medication and experiencing panic attacks for the first time. I have worked in the medical profession for decades, so I am familiar with how clinical visits and patient privacy procedures are normally handled. My goal for the appointment was to review my psychiatric medications in light of the new blood pressure medication and discuss the panic symptoms that had begun around the same time. I initially requested Henry Chavez but was told he did not see patients. I was offered an appointment the following day with Fanny Nnabuike, PMHNP. The appointment confirmation, time change, and call-back request are all reflected in my call log and appointment notifications. My appointment was originally confirmed for the afternoon. However, the office called the morning of the visit and said it would be canceled unless I called back immediately. When I returned the call, I was told the afternoon time was no longer available and was offered an appointment beginning just three minutes later. When I joined the telehealth session using the link provided by the office, another patient was already present in the call due to what appeared to be a scheduling or link error. For a brief time, we could see each other's faces and names before the provider addressed the situation and the other patient exited the session. Given my background in healthcare, this raised concerns for me regarding patient privacy. When the appointment began, I attempted to explain that I had recently started medication for high blood pressure and wanted to review my psychiatric medications for potential interactions while discussing the new panic symptoms I had been experiencing. In response the provider said she needed to "look something up." She muted the microphone but the video remained on. During that time I observed her speaking with someone in the office, laughing and gesturing. When the conversation resumed, I attempted to continue explaining my concerns but had difficulty completing my explanation and felt my concerns were dismissed rather than fully evaluated. What struck me most during the appointment was noticing my own reaction on the telehealth screen. I saw myself shrinking back, withdrawing, and hesitant to speak, which surprised me. A mental health appointment should be a setting where patients feel safe discussing symptoms and medication concerns. At that point I decided to advocate for myself. As politely as possible, I told the provider mid appointment that I was going to end the call. I immedielty contacted the office to request removal as a patient. The office offered to schedule me with another provider, but I chose to seek care elsewhere. Seeking psychiatric care can already be difficult and given the importance of patient privacy and respectful communication in mental health care, I hope the practice reviews its telehealth procedures to prevent similar situations for future patients.

Dishonest and charged for a telehealth visit and my insurance company said through my plan there is…read more0 co-payment. Never received my prescription.

Why 5 stars? Because we all enjoyed our time here…read more --- --- --- Our son is several levels outside of what you'd call normal. We discovered pretty early on that he had some developmental issues and needed speech and occupational therapy. We ended up coming to Riggs for a nearly 18 months and our son really loved it. He would routinely ask to go to therapy all throughout the week, even though our appointments were only on Wednesday's. The therapists really connected with him and gave us some good tips on how to best work on things at home. Ultimately, he was discharged from speech therapy first. We stuck around a for a few months and continued to do OT. The only thing we didn't love about our experience is that there were several issues with billing throughout our time coming here. Part of that falls on the insurance company for being so confusing with the way they label certain services, but I lost track of how many times we would receive pretty substantial bills in the mail because we had been under-paying. And this would happen even after we were re-assured that the billing situation was *definitely* under control. The truth is, we would do it all over again if we took a time machine back to when we first moved to the area. But if you asked me to prove that therapy was absolutely the reason his speech improved, I really couldn't say for certain. Maybe he just got older and more mature, naturally. Or maybe speech therapy was the main driver in everything. I really don't know. But as parents, you'd rather exhaust all of your options, rather than passively do nothing. And we're glad we chose Riggs for this very important need. Probably the best part about the experience were the therapists providing us with tips on what to work on at home. These were usually great tips and things we never would have thought about otherwise. I'd definitely recommend trying Riggs out if your kiddo could use help in these areas.

Three of my daughters have had therapy services at Riggs and we have had excellent experiences for…read moreeach of them. I highly recommend anyone looking for pediatric therapy to check out Riggs! They are amazing and we love their therapists! Please open a physical therapy office too!! Thank you Riggs!!!!