I had been next door at the bike shop and decided to stop in and browse. I've been looking for a…read morescrew for my car's key fob for about 2 years. I didn't want to pay the $$$ get the dealer replacement. I'd been to other hardware stores that had the right width of screw, but way too long. Anyway, I decided to give this store a try. I walked in and the person at the counter asked if I needed help. I told him what I was looking for. He directed me to the correct aisle, which end, and which side of the aisle. When I got there, there was already another employee there helping someone else. After he finished with the other customer, he asked if I needed help. I showed him my key fob and went to work to find something that would fit. Eventually, he found one and even screwed it in for me, which was great because I definitely don't have a hex wrench small enough for that screw. In the end, my bill was 99 cents plus tax. What a great deal, and great customer service!

Omg, the nicest staff around. So helpful. I needed a screw because something that I purchased st…read moreMenards was missing a screw so I brought it into Ace and the sales person went and found me the screw and finished putting my item together for me. That is above and beyond. Every time I go to the store I am greeted as I walk in and I am asked what they can help me find. Wow, I just love the size of the place too. You sometimes don't need those big box stores. I highly recommend this place for your hardware needs! You won't be disappointed!

They have all the stuff you would want and way more knowledgeable staff than the big orange store…read more FWIW, bought. New dryer there. Delivery and installation went very well. The dryer runs great.

I wish I could give Lowe's zero stars for this nightmare of a "door installation." What should have…read morebeen a simple project turned into 6+ months of lies, shortcuts, damage, and complete lack of accountability. I paid Lowe's $1,700 for a door and "professional installation." The first door came in wrong. It was supposed to have clear coat applied but you can tell that it didn't, surface was very rough. Instead of owning up to it, they and their installer actually tried to convince me it was correct. I had to call the manufacturer myself to prove Lowe's was lying, it was unfinished, just like I suspected. That's the level of honesty I've been dealing with. I've attached photo of a response from manufacturer. After dragging me along for months, they reordered. I thought maybe it would finally be done right. Nope. The second door came damaged, the framing was done wrong, and worst of all the installer framed the wall directly on top of my floating vinyl floor. Any real contractor knows that voids the warranty and ruins the floor. A flooring company gave me a written estimate for $800 in damage just to fix what Lowe's caused. They also noted that due to incorrect install my warranty is voided, attached photo of that too. And now to fix it, everything they did, the wall, the door, the frame has to be completely ripped out and redone. So what exactly did I pay them for? Let's not forget the quality, paint chips everywhere, sloppy cuts, shortcuts at every step. Nothing about it was professional. And the customer service? Endless follow-ups, vague promises, and wasted hours of my time. Even the store supervisor admitted their work was a mess, but when it came to actually making it right, Lowe's corporate only offered me $450 total. That doesn't even cover the floor damage, let alone the install I paid nearly $800 for. They called it a "fair" offer. In what world is that fair? Bottom line: I paid for a professional install and got lies, damage, and months of stress. Lowe's refused to take responsibility, even after the BBB got involved. Everything they touched has to be redone, and they still want me to settle for less than what they broke. That's not professional service -- it's embarrassing. If you value your time, your money, or your home, do not hire Lowe's for installation. They'll take your money, cut corners, and leave you to clean up the mess.

We used products from Gilcrest Waukee when we built our house in 2016. When we purchased our…read moreflooring we were told that it could be refinished up to 2x-Paramount Flooring. Now the surface has worn off in area's and it cannot be re-finished. It also has a warranty, so we tried to proceed with warranty. We have been asked the same questions (How did we clean/How Often) 2 different times, several weeks apart. We still have no resolve on the issue and likely never will. I am very disappointed in the service I received Gilcrest and also the supplier on this issue. They should not have or offer a warranty on their product with no intention to honor it. To make matters worse, we were told the flooring could be re-finished when purchased. I would not recommend using Paramount Flooring of any type and make sure you research whatever information you gather.

Terrible product. Brought "used" lumber over on an order, had nail holes in the 2x4's. I've seen…read morebetter quality lumber at menards

We stopped in to look for some appliances as the new house we purchased is outdated and we are…read morestarting with a kitchen remodel. The employees are extremely friendly and knowledgeable. Their tool lending library is a wonderful resource. The selection is huge and eclectic! I couldn't resist a large area rug. The fridge I really wanted had already been sold (just missed them! ) but I'll certainly keep checking back hoping something else catches my eye.

Being a disabled senior citizen I look for deals on things and someone suggested this place when I…read morewas looking for an appliance. So I purchased one from them. Big mistake! The appliance was junk and there is only a 30 day "return" policy. Apparently NO warranty other than that. I did call and ask about them taking the thing back and on the phone the guy said that even though it was outside their "return" period he would do a return because it was a defective unit. When I got there that all changed and he would not take it back. So I asked if I could drop it off for free then and he told me to take it around back. So I get around back and he has 3 guys come out and refuse to accept it. They also surrounded me and acted in an implied threatening manner. When I asked about just tossing it in the junk they threatened to call the cops on me. I do NOT recommend buying anything from this place. There are better places to donate to as well. I took the junk appliance to the dump and paid the recycle fee to get rid of it and be done with this place. Great way to treat senior citizens!

The Woodsmith Store is amazing!!! During the remodeling of our home, we ran into constant hassles…read morefinding the items we needed in the big box stores. We would talk to sales associates who were clueless and would subsequently sell us the wrong item. A case in point was some pie hinges for our new custom kitchen cabinets. When I finally was so frustrated with the home improvement stores, I walked into the Woodsmith Store and they knew immediately what I needed. The staff is friendly, knowledgeable and actually seem to be woodworkers, not just clerks wandering aimlessly. While there I also visited the garden center and was awed by the selection and the knowledge of the staff. I will be back time and time again!!!

Didn't even this place existed until we had to enter a pinewood derby competition. This place will…read morecut your block of wood to the shape you want for free. You don't even have to buy the block from them. The man who did the cut for both kids was awesome. He showed them after the cut how there are now grooves from the cuts they need to sandpaper off. He also showed us the different grades of sandpaper we needed to get it smooth. I love this place. Very helpful, knowledgeable, and friendly staff.

Rude front desk person, no offer to help or assist and not even a "goodbye, thanks for stopping"…read morewhen walked out. Was on her personal phone and not another customer in showroom. Clearly, it's a difficult task for her to welcome potential clients. Will take my remodel needs somewhere else

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I have been a customer for many years and just want to say that they are the best. I have always…read moregot excellent service and advice. Thanks also to the service tech Don who has been able to help us when others can't.

Fireplace Stone and Patio has been a supplier for JC Huffman for over 20 years. They are…read moreknowledgeable, with superior customer service.