We purchased 5 fixtures from a retailer of Bel Air Lighting products. The fixtures are gorgeous. When we opened the fixtures to install them, one had a missing hardware package. I called Bel Air, the immediately returned my call and sent me the right hardware packet. Excellent service and great products! read more
Horrible customer service. I left two messages for the owner David Ziv and he has not bothered to return my calls. Product failed after two years, and it only came with a one year warranty. I just threw away $285.00. Buyer beware of this company and its products. read more
The people who work here and so polite. Definitely an ideal business to buy lamps and lights from. The coolest (and hottest) place in Castaic, CA. read more
Terrible customer service and lights keep changing even when the model number is still the same. I bought seven of the same lights and 4 of them were broken. So I returned to the store and had them order me 4 more. When they came in they were different!! The box says clear water glass and they are frosted glass! Now i have 3 that are actually clear and the rest are frosted. They need to change their packaging if they are now making that light in frosted not clear. So irritated And of course you can't get a hold of anyone there read more
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2 reviews that are not currently recommended
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Thank you Phineas for my replacement glass shades! I attempted at least two times with the Store they came from and was told that due to being discontinued, they weren't available. The same Store supposedly called the origin of the light fixture and reported to me that there were none to be had. Three times being a charm, a call on my own got me to Phineas who located the right piece and sent to me about two weeks later. He's a rock star! Denise N. read more
The staff here are very considerate to the experience which their customer had. Monica reviewed, evaluates and identified the broken parts with their technical staff. Phineas Tisby followed up with the shipping info. after the replacement was shipped The whole process took less than a week.
Thank you! Monica and Phineas.....Appreciated your help! Wishing you the continued success in your endeavor.
Rae read more
Bel Air Lighting - lighting - Updated September 2026