I work in a different assisted living facility near Bedford Falls, and many of our residents who…read moreneed more memory care move here. One resident I cared for dearly recently moved to Bedford Falls, and I have been in contact with her through some friends I know that work there. I've called several times to the front desk and spoke to a woman named Ashley. She was very rude and not at all helpful. Would highly recommend this facility, but some of the staff are questionable.

Rose Meadow Garden on 336 Bedford Road, in Bedford NH, (including Rose Meadow Farm). This agency…read moreadvertises for people with neurological brain injury disorders. In my opinion from the experience I had with my son living there, I consider that to be false advertising. They have only one nurse for both facilities, who is only there part time. To my knowledge the insufficient day to day care takers don't even have a nursing assistance certificate. Many of my son's personal items disappeared, never to be seen again. Go figure? I feel this place is no more and no better then a poorly organized, inadequate, group home. When one very impatient worker tried to force my son to take a shower, he fell, where as he ended up in the hospital in a partial coma for weeks. He almost died! Neither places deserve even one star, and I wouldn't allow them to take care of my dog.

Quality of care varied greatly. In a two week period I had at least 10 different people many of…read morewhom were that I had to orient to my house in my needs. There came a time when there was not much to do. When the visiting Angel was here, and I was concerned that it was a waste of my time and not much used to me and, and they were very resistant in the office because they claim that I really needed to have somebody there. But they were not here and they could not see what was going on, and when I explain it to them, they did not hear what I was trying to say. They sluffred me off as an old person who was not really aware of my needs. The frosting on the cake was when they reported my case to the state office Adult Protective Services. and it resulted in an on-site visit to my house, and in my opinion, this was just harassment on their part. To stop their care of me at my house I finally had to put my foot down so to speak. It was going to mean the loss of significant income for them and that was really what was driving them not the fact that they were advocating for me, which they were trying to make me think it was the case, but not at all was the case. I would find another Agency because you'll be taking your chances with Visiting Angels Auburn.

My experience was absolutely horrific. It was a headache to deal with, and there were charges,…read morecharges, charges. The care quality was extremely low. In my personal experience, there is nothing angelic about their care, or this franchise. The low care was detrimental to the health and well-being in my experience as to be unsafe for the person being cared for. Negative stars.

I preface this by saying there are some great people working here. But they are far outweighed by…read morethe bad and by what appears to be awful management and carelessness when it comes to attending to resident needs. My relative has recently passed away during an extended stay at this facility, and I am glad that he no longer has to endure staying here. Many of the nurses are lackadaisical in their duties, and frequently do not pass information to the next nurses coming on for their shifts meaning that residents such as my relative frequently received the WRONG medication or missed doses of medications he needed. When these concerns were pointed out, nurses would lie, pass blame to other people for making decisions during meetings which they could not recall the details of, or flat out lie. Then, when my family members left for the evening, or when I visited without my parents and they weren't clear of my familial relation, they would talk about my parents behind their backs, IN FRONT OF ME, complaining about them and blaming THEM for the wrong decisions and moved the staff themselves made. Once they knew who I was, I got the same fake treatment my parents did. This culminated in experiences that put my relative through physical trauma and made his last days incredibly disrespectful and distressing. For days, they were left to sit in their own filth and in pain, as the staff would frequently forget to change his dressings or even try to lift him to where he needed to be in his room. And on the occasions where they tried and failed to move him, they blamed HIM, the patient. As if that weren't bad enough, nurses administered UNNECESSARY, extra doses of medication HE DID NOT ASK FOR, that were not approved by the family (who had medical power of attorney) which left him in a delirious state up to the end. Even the simple requests, such as asking for new sheets, tissues, or water cups were met by sarcastic remarks, condescending attitudes, and general standoffishness by a (mostly) unprofessional staff who seemed genuinely annoyed they were being asked to do the bare minimum to keep a resident comfortable. Again, there are a few good people working here and I am forever grateful for them and what they did to help. But nothing sums up our experience more than watching these few good people turn and RIP INTO THE STAFF for the condition of the patient because the people working under them are lazy, uncaring, indifferent, or all three combined. If you care AT ALL about the well-being of your loved ones, DO NOT send them to Hackett Hill.

My husband went to Hackett hill after breaking his hip. He had surgery and had a rod placed in his…read moreleg with 2 screws. He got there and was scared of falling. Thanks to the great therapy and nursing care he left 1 month later able to do for himself and walk with a walker. You are a great bunch of people and deserve to be praised for all you do. I would recommend this facility to anyone who needs therapy. The staff is amazing and always have a smile and always jokes with them. Occupational therapy was so much fun. Richard baked cookies with a group of people and he told the therapist that he didn't need to bake cookies because he'll just buy them. LOL !! The nursing staff was so pleasant to him and myself. You girls deserve to be praised for all you do. Thank you all again. Richard and Loreen Hilliard

My family has used Home Care Assistance this year and they were professional and caring. Great…read morepeople and service, we highly recommend them!

There are several agencies that treat caregivers with respect - this is not one of them. They take…read moreon clients without having secured coverage for all shifts, and you end up called for covering others, or your stuck if no one shows to relieve you. I put in 17 hour shifts on 5 hours of sleep. they won't reimburse for typical mileage and get angry when you ask for it. They expect you to commute over an hour away to clients you did not agree to take on and if you decline any shifts within the 90 day probation, you're let go. they boast higher wages than other agencies, but when they promise bonus incentives, it's all hot air. Avoid this place like a plague. The organization itself is poorly managed, we got no training and they take advantage of caregivers.