Came here looking for bridesmaid dresses as well as a ball gown for Mardi gras. Everything I touched, I felt like the manager had an opinion on what I should get or not get or if we would fit into the dress. She was literally pulling the dress out of my hands even though I was wanting to try it on. How rude? She told me my vision for my bridesmaid dresses was going in the wrong direction. Um excuse me? Then as we were trying on dresses and were NAKED, she just busts into the dressing room to take the dresses we had already tried on out of the room. Like really? You can't wait until I'm clothed? The only reason this place gets 2 stars is for their bridal magazines which I browsed through and seemed to turn the experience around. Seriously need to learn some customer service and privacy at this place. read more

Love love love Alicia! She was a great help the whole time and made my prom dress experience awesome. After having 2 prom dresses not work out, she helped me find the most perfect gown! Will always recommend bel amour bridal to anyone I know! read more

I wish I could give a higher rating because the young sales clerk was so sweet and because when I called the store trying to locate them they were helpful in getting me to their location -- but the truth is, I never should've ended up there in the first place. I called earlier in the day to see if they had any dresses from a designers bridesmaids dress line in my size, and they assured me that though they only had size 12, if I came into the store I could try them on, they'd clip them up, and get an idea of what they looked like. After I walked in they asked if it was an out-of-town wedding and where the bride was purchasing the dress. Long story short, once she realized there was a chance the bride wouldn't be purchasing from them, the manager told me the dresses would swallow me, asked the sales clerk several times to stop showing me dresses and lectured her for letting me try a dress on because "there are no advantages to that". I was so uncomfortable. If you don't want women trying on dresses unless they can guarantee they'll be making a purchase, you should specify that either on the website or should have mentioned that on the phone when they encouraged me to make the trip into the store to try on. It's not my fault they have customers ordering dresses online, but talking about customers not being a worthy customer to pay any attention to when they're next door exposed in the dressing room feels horrible. If you're going to give that ill-informed advice to your young sales clerk, wait until the customer has left the store. If this had been a different experience we may have ordered the dress from here. And you should make sure the designers you carry have your correct address on their respective websites. Very poor business practices, I don't know how places like this stay in business because I certainly couldn't refer anyone to this bridal shop in the future nor would I consider going back. Young sales clerk: if you're reading this, find another bridal shop to work in, you're valuable and can do better than work under this type of management. read more

Alright...so this store has a pretty good selection of dresses, however, the customer service is not great at alllllll. The biggest problem is the owner. I went in one time and was with one of the sales girls, who was really nice and helpful. Then out of nowhere the owner walks up and starts taking things over and asking me all these questions that I had just went over with the other girl. The owner doesn't listen at all. I have been into the store many many times with other people, and my sister even bought her dress from there. The owner never remembers who I am even though she's seen me in there and have had conversations. ALSO...one of my bridesmaids wanted a size 4 for her dress but they insisted she get a size 6..so she ordered the size 6. Now my bridesmaid has to get it taken in all over which is costing her another $100 and the dress was $200 to begin with. If you know what size you are...I suggest going with your gut, but to be honest I would avoid going to this store all together. PS the last time I went in there the store was stale and smelled really bad....not a very good experience. Glad this wedding dress stuff is almost over. read more

I am newly engaged and was looking around for the perfect wedding dress. I came here because I heard that there were some beautiful dresses. However, the owner of the shop ended up being a nightmare to deal with. She didn't want me to try on some of the dresses that I really liked. I wanted to try on a ball gown and so she picked the ugliest one in the shop instead of the one that I liked to try on. Also, if you have freckles or moles on your body, be prepared to feel like a freak show instead of a bride. She will definitely call you out on it. I left absolutely loving a dress but feeling very upset. She also does not respect privacy. She would not leave the dressing room while I was getting dressed! read more

My bridesmaid and I went to this store to look at bridesmaids dresses. A sales girl started helping us when the owner decided to step in and take over. She sat us in front of a bunch of catalogs and magazines and that was the extent of her helping us. I tried asking her about some of the dresses and to see swatches and pretty much just other normal questions about her dresses. She was rude, didn't listen to what I wanted, was disrespectful, and although I gave her no price point she said my girls wouldn't want to spend so much on the dresses I liked, even after my bridesmaid told her she would pay whatever price. She got so fed up with me asking questions that she just didn't want to talk to us anymore. After insulting me and my friend she told us to leave the store because she didn't want us to waste her time. There was another group of women there that witnessed this and I hope they weren't as badly treated as we were, even though when they walked in the owner just assumed they were coming to get Zulu ball dresses (I was offended for them by her just assuming that, btw they were there for a wedding dress). I wanted to cry after this experience because she was the rudest woman I had ever come across that actually owns a store. I can only assume that the good reviews are lies told by her, staff, friends, and maybe some customers that she didn't deal with personally. I don't know how she stays in business with that attitude but I hope this review reaches some of you and you don't spend your money there. read more

I purchased a junior bridesmaid gown with this company. After purchasing the gown, I went in to retrieve the dress, the dress was obviously too small. The person that took the measurements obviously didn't know what she was doing because the dress was two sizes too small. The owner informed me that she would pay for the alteration and there would be nothing for me to be concerned about. When it was time to get the dressed altered, I brought it back to this place because the people at the alteration place said it was a charge to have the dress altered. I spoke to the owner again, however, this time she had a different story for me. She told me they don't pay for alterations. I informed her that that's not what she told me when I picked up the dress. We got into an verbal altercation. The owner informed me to call my lawyer and we'll settle it that way. I informed her that I know enough about the law to know that it would be just a he say she say situation. She called the police for me because I wanted a refund and she wouldn't refund my monies. At this point, she was rude to me. I will tell anyone that ask me. Stay away from this store!!!! read more