i seen them today and they took very long and when I finally got seen they harldy let the numbing…read moregel or anything kick in and I was hurting the whole time they were very impatient to get them done and they took a long break right in the middle and the numbing almost starte to wear off then they put another needle in a sensitive place I warned them about then got upset when I reacted I will not be going there again they are very unpr

I wanted to love this office and I honestly was very close to it. I enjoyed the initial visit and…read morethe dentist was very nice and personable. The front desk staff? No. Adriana was patient and thorough. Once I got denied by my insurance to cover a deep cleaning, I figured ok well I can at least get a regular cleaning. I requested to schedule that, and got told through text I couldn't get a regular cleaning because the dentist recommends a deep cleaning. The deep cleaning out of pocket is $400 per side of mouth. I disclosed to them that paying $800 for a deep cleaning isn't something I'm able to do at the moment. I decided to call, because surely this response was mistaken. I called and unfortunately I spoke with a "Maya". She rudely asks for my first and last name and puts me on a 10 minute hold, never once checking back. I call back and she immediately puts me on hold, and doesn't confirm who I am or what I'm calling for. After another 2-3 minute hold, she gets back on the phone and just says, "how may I help you?" I explained I was the same person on hold waiting for an answer about a regular cleaning. She proceeds to say, "Yeah, so you can't get a regular cleaning because..." She begins rattling off the many things going on with my teeth from my private dental chart. I then asked her if I could speak with the dentist, and she responds very snarky, "He doesn't speak with patients over the phone." I asked if I could speak with a manager instead, and she sarcastically responds with, "That's who you were texting...." I ignored her remark and asked again to speak with the manager. Annoyed, she says, "I'll have to put you on hold, she's with a patient." At this point, I'm sure you can understand my frustration. Instead of becoming insulting like she was probably aiming for me to be, I asked her to confirm the manager's name. She finally discloses the woman's name as Adriana. I then asked her name and she dryly and a bit hesitant said, "Maya." Her attitude over the phone matches her demeanor in person. She has a very nasty disposition and it's unfortunate that there's a possibility first time clients speak with her first. If I hadn't spoken with nicer people at that office and spoke with "Maya" first, I'd think the whole staff is like her and wouldn't go there at all. Not only that, but when I came into that office for the first time, she had either been coming in from break or coming in for the day. The whole office environment changed. She sat at the front with a stale face, rolling her eyes at patients and some staff when interacting with them. Isn't it illegal to disclose patient information over the phone without confirming who you're speaking with? I never told her my name when I called back. She just began exposing sensitive information freely out of frustration because I asked about why I couldn't have a regular cleaning versus a deep cleaning. Isn't that a violation of hippa? I'm almost positive I'm not the only one that has said something about her attitude. It's always one of us mistreating one of us. I can handle being told I "don't qualify for a regular cleaning because I'm a smoker..." (I'm not a smoker, but good job Maya for doing too much...) but for my whole chart to be disclosed without prior approval? That's a problem. I'll make sure I look into Maya. Back to the situation at hand, how is it that I cannot get a regular cleaning if that's what I ask for? My insurance doesn't allow me to pay out of pocket for services. So if they're denying me coverage for what the dentist is recommending........I do not want to pay $800 unexpectedly........and my insurance is saying I cannot pay out of pocket anyway......I can't get the bare minimum of a regular cleaning? I'd assume if a dentist cares about their patient's teeth, they'd do what they can and take care of the patient as best they can. Had I gotten a better explanation and probably not spoken to "Maya," I would have eventually just gone ahead and put the charges on my care credit and fought with the insurance about it later just because I really wanted to stick with Todays dental. I've spoken to several people thus far about the way this situation was just handled, and I was simply told if I'm being treated this way now, I probably wouldn't want them working on my mouth. That statement is SO valid. Thanks, but no thanks. I'm sure it wouldn't hurt you guys to lose one patient, but word of mouth travels pretty quickly. Especially when it's negative. Hopefully, something is done about your front desk staff's bedside manner.

Beware of predatory billing at this office, especially if you are uninsured. As a self-pay patient,…read moreI was billed $196.00 for a palliative treatment code (D9110), but my visit was strictly a diagnostic evaluation with X-rays, a mirror, and a camera. Absolutely no physical treatment or procedures took place. When I called to request a correction, the billing manager falsely insisted D9110 was an 'assessment/evaluation fee' (which flatly contradicts ADA standards) and repeatedly shut me down. When I called back to get her name, the front desk refused to provide it and deflected me to a voicemail. I have officially filed formal complaints. Self-pay patients, check your bills very carefully.

Super friendly staff that got my 2 year old in for a same day appointment I called at 5 pm and he…read morewas seen at 7pm for a chipped/cracked front tooth. Dr. Funk was very nice. He genuinely cared about not freaking my son out with X-rays or anything invasive. We were given a referral to a pediatric dentist to bond his tooth. I will be moving the rest of my family over to this office. I love the late hours of this office.

After years of avoiding the dentist due to unpleasant experiences, I feel really lucky to have…read morefound Dr. Otto and his awesome staff at Brookforest Dental. Dr. Otto is gentle, thorough, kind, and a great dentist. I've always had positive interactions with him and feel good in his care. His team is also great. Thanks for helping me and making my teeth and smile look great!

Dr Otto extremely caring and informative one the entire…read moreprocess. I have been looking for a great dentist for several years, and I am so happy to have found him. all the staff is friendly and accommodating. if you are searching look to this office. I recommend them as a "10" star if they had that.

Dr. Kim is amazing! I was terrified of going to the dentist and would cry at most visits. He made…read moreme feel so comfortable. He always takes care of me. His techniques are top notch. I truly appreciate him! My teenage daughters have also had great experiences with him! Highly recommend.

Cant say enough great things about Shining Smiles and their staff! The office is clean and up to…read moredate, they have Netflix to watch while your services are being preformed and they ask you what you want to watch! Their doctor, Dr. Kim, remembers you and your family, is very upfront and honest about the care you need and what they can provide. They're gentle, they listen to you, and you're not waiting months for an appointment! I just called for my kids paperwork for school as we had our exams done a few months ago and right away they send over what you need and no hassle or grief about it. Honestly shining smiles is a breath of fresh air when it comes to dealing with a dentist office!

He is my primary dentist. He is very gentle except for when he made a few shots in my mouth which…read morefelt weird but didn't hurt. It is a very clean space and I like the star wars stuff.

Witnessing the way this toxic work place operates and regards the staff has been mind blowing. They…read morecontinue to have a high turn over due to the two faced attitude and superiority complex management has. Patients should also go elsewhere for treatment because they're incredibly judgmental to POC and non-English speaking individuals. Bad business all around

Best dentist I've been to. The office is beautiful and clean with a very peaceful and relaxed…read moreatmosphere. Staff is incredibly kind and helpful. Dr. Rob Lerohl is AMAZING! He took the time to explain and discuss with me so that I understood everything I needed to know. They give you an estimate price that includes insurance prices as well. I live 30 minutes away but I will be making First Impressions my permanent dentist!

the front desk ladies, dental hygienist, and dentists are very nice and professional…read more Unfortunately their insurance lady, Heather, is very rude and makes you pay upfront for your services. I left A message with Heather to have the Dentist call me back but of course I never received a call back. I've never been treated so poorly. I was blamed by her for her mistakes. Very rude and unprofessional. I don't recommend going there because of her.

Daughter just got braces 3 days ago and was referred to this office for cleaning. She complained to…read morethe techs several times they they were being too aggressive, causing pain and the equipment used was clipping and pinching her lip and brackets. She was literally crying and asking them to stop. Water spraying on her face with no care to wipe it off. Not only that, but also while asked to give a review, the same person helped her pull it up on her phone AND PRESSED THE 5 STAR REVIEW and submitted it. This is not the level of care and comfort anyone should have at the dentist. I will also be reaching out to the Orthodontist and let them know the type of care they referred her to. She just got comfortable enough with the dentist in order to get braces, and to have this lack of care, especially with new patients, and a person who's not even a week into braces is Beyond me. Shame on you for not providing a level if care you would expect to have!

I am so extremely grateful for the staff and Dr Morolayo who were amazing. It was a holiday weekend…read moreand I cracked a tooth and couldn't be seen by my dentist for three days. I called there and they told to me come right away. They stayed to fixed my tooth (two and half hours it took). Dr M said that if I didn't come in I would've had a lot of pain and risked a bad infection. I am sooo happy I called there and took a chance! I need a new dentist as mine is retiring soon. I think they have a new patient.

Great, clean and friendly establishment. Came in to get a temp crown and it was an easy going…read moreexperience. Dr. Martin was very professional and knowledgeable and did an excellent job in explaining what needed to be done and made sure i was in no pain.

Dr. Martin provided an excellent experience, he is very…read moreknowledgeable and friendly. I was scheduled for a filling and was instantly worry free seeing how well the staff worked together.