did not help I have a major toothache right now and they won't help me because they want their…read moremoney up front. All dentists I've been did was bill insurance first and then sent me the difference. These people care more about money than the patients. Plus the dentist and the dental assistant did not listen to me. They are also not affordable at all! They should be ashamed of themselves!!!

husband and daughter loved the service they received, made us pay upfront. I looked at what the…read moreinsurance would pay and let know that it wasn't going to be as much as they told me. We still had to pay upfront. Now there is a credit on the accounts for a little less than $1,000.00. I called to see when we would get our overpayment back. They had to put in a request and stated 6-8 weeks before I would get the money back even though I had told them it wouldn't be that much to begin with. It has been over a month and when I called to check the status of the reimbursement, they stated that my husbands has been issued but my daughters is still being looked at. I asked if I could speak to someone that is actually handling this and was told that it is a big corporation and that it isn't handled in office. I asked for that person and was told that the office manager can call me back when comes back in 2 days to discuss this. They don't normally issue checks back for overpayment, they usually just leave on the account for future use. Why would they think it is ok to keep that much money? good dentistry, bad staffing and billing.

Yeah, not great, I need a filling replaced as it had come out after 20 years. They refused to…read moreput a new filling in saying it would not last, and instead wanted to put on a crown at ten times the cost of a filling. Funny that they said the filling would not last when the old one was there for over 20 years. even if I only got ten I would be been happy, What really made me angry was when the dentist said perhaps I could fill it myself. Beware bait and switch. They want you in the chair to tell you the cost so you won't leave, didn't work on me.

This place is absolutely terrible. The person on the phone had no idea what they were talking about…read moreabout. I had an emergency because a filling fell out. They said I would have to make an appointment for a checkup and cleaning and X-rays and then I would be able to make an appointment for a later date to get the filling replaced maybe.

I was afraid of Denist, but needed one badly. So I took the phone book out. First place I called…read moreshe was rude. Second place was here. I hit the lotto and didn't know it. The lady on the phone was bright and cheerful (Christy). Her response was don't worry we got you, And can help you with anything. I made the appt and I can't believe now it's been over two years and my teeth are great! I actually look forward to going here. The team is great and friendly. They answered all my questions and don't rush me through. Absolutely love the team here. I am so glad I have Dr.Grady, hit the Dentist lotto when with her! This is more then a office it's like visiting friends who work on my teeth. Love it here !!! Dr. Lisa O'Grady is the best in my book.

The service was good when I was there. But they set up an appointment for me for six months later…read morethat I had to cancel. I canceled over a week in advance and I got a bill in the mail for $150. When I tried to call to inquire about the bill I kept getting an answering machine, they don't even have call waiting. The answering machine says to leave a message and that they will get back to you. The prompt says to stop talking or press any button for the message to stop but even if you're still talking it cuts you off so you can't leave a full message. So I got about eight seconds into the message before it cut me off and I tried multiple times. It's extremely frustrating getting charged for something you should not be charge for, let alone not being able to get a hold of anyone to right the situation. I will not be returning.

I am a regular patient of Dr Lombardi, but I just want to thank the office for fitting me in today…read moreafter breaking an old crown last night. Dr Constantine and his dental assistant (sorry, I didn't catch her name) were fantastic on putting a temp crown on for the next two weeks. My wife and I have nothing but good things to say about this office. Thank you so very much!

Very professional,and attentive to my needs and concerns. Everyone was very polite and patient…read more Definitely recommend and have recommended to my friends.

I believe in supporting minority professionals especially women, but not in this case…read more This has been the worst experience I've EVER had with a dentist. Everything she did had to be redone by another dentist costing me more money. She's unprofessional and very arrogant. I could give her a zero star I would. She couldn't even get a root canal right, I got a abscess and then a infection.

Dr. Vince Penesis is wonderful! The entire office staff is beyond pleasant and I could not have…read moreenough positive words to describe my experience. My initial phone call to schedule an appointment was even a positive experience! The receptionist was friendly, considerate, helpful, and precise describing what I needed to bring and what to expect. The hygienist was supportive, thoughtful, and kind. The checkout receptionist was so friendly and considerate. Dr. Vince Penesis had extensive knowledge of my autoimmune disease, Sjogren's Syndrome, which is rare to find and necessary given the effects Sjogren's has especially with dry mouth. I have had Sjogren's for 24 years and he gave recommendations I have never received! Thank you so much for everything Endodontic Specialists of Illinois! I highly recommend and will continue recommending to everyone!

April 23, 2021 My daughter has had hopefully only two procedures done at Endodontic Specialists of…read moreIllinois both by Dr. Vince Penesis. One was a root canal. Dr. Vince Penesis took the time to explain everything to us. What to expect and what could be our next step. Patiently he answered all our questions with the utmost respect. The second procedure was a tooth bleaching. Again he took the time and explained what was done, every outcome, and then our options. Everyone in the entire office is friendly, kind and honest. All Covid procedures are followed professionally and to a T. I highly recommend Endodontic Specialists of Illinois and Dr. Vince Penesis! If we have to... we'll be back! ;)