I absolutely loved my visit there. I went for an underarm wax it was very quick( took 6 mins…read moretotal). My waxer genesis was amazing and very paitient as it was my first time.

Valerie (if that is her name - the little girl with two nose piercings) needs to be retrained on…read morecustomer service and professionalism. It took me approximately 25 minutes to check out. The only reason I was willing to wait was because I wanted to take advantage of the discount I had been told about for my birthday. However, the discount was not reflected in my balance when Valerie was checking me out. She also took an extended amount of time behind the desk trying to pull up my receipt, only to then tell me that the discount did not apply, so I was expected to pay over $40 dollars extra. The frustrating part is that I had specifically been told by the persons who booked me that the discount did apply - because of the way they booked it. Everyone else I spoke with gave me the same information - and then the first receptionist at the beginning of my booking said she would "fix my booking" to make it even cheaper. But then Valerie did not seem willing to get clarification or make a genuine effort to resolve the issue, I even had to tell her that I did not have enough money to pay the full amount. I had to LIE to get her to budge. When I continued asking about the discount because I knew what I had been promised, Valerie's responses became increasingly passive-aggressive - though her Customer service skills was not good to begin with. Rather than asking someone in the back ( or anyone available) for clarification, she told me that she had texted her manager (in 2 seconds of her phone being in her hand, apparently), who was conveniently in a meeting. There did not seem to be any genuine effort to resolve the situation - just hopes that I was stupid enough to not pick up on a scam. At that point, it felt as though she expected me to simply accept the full charge and move on. I refused because, while this is not about the money, it is about principle and honoring what a customer was told when they booked an appointment. People work hard and long hours for their money, and not everyone was just blessed with a financially comfortable life - some of us had to earn it honestly, with sweat and discipline. What bothered me most was Valerie's attitude and the way she communicated with me - before and after my advocacy about the price discrepancies. But she claimed she was being professional. I do not think she is self-aware of how she was coming across, and that is something that should be addressed through additional customer-service training. If she is not going to be retrained, I would urgently recommend reconsidering whether she should be working at the front desk. I had an otherwise good experience/service, and it is disappointing that the entire experience was negatively affected by one person's interaction with me. It is also unfair to the other employees who are working hard and earning commission to have a customer leave feeling this way because of a front-desk interaction. Additionally, if this is a recurring issue with promotions or discounts and customers are routinely being given conflicting information, that needs to be addressed internally for scammers or training opportunities. Customers should not be put in the position of having to argue/debate for an active promotion they were told they qualified for. Regardless of their pocket! Unfortunately, I will not be returning. Trust is important to any hardworking consumer, and after this experience, I no longer feel confident that I will be treated fairly or that the information I am given when booking will be honored at checkout. And I will be filing a formal conflict to corporate for all the other women who don't have the personality to advocate for themselves and their hard earned money.

Super sweet staff! Waxed at 3:30pm (appointment was scheduled for 3:45pm, but I came in earlier)…read moreand Kayla did an amazing job on my wax. No complaints, clean space, very welcoming and she followed my vibe while waxing. At first I didn't talk much, but then we started chatting away! Great experience, already rebooked.

From moment I walked in I enjoyed the ambiance. It was nicely decorated and smelled so nice! Sam…read morewas very professional and friendly. Made the process easier and she was very detailed. Definitely going back!

Very professional and clean. I recently did my eyebrows and I love them. I will continue to book…read moremore services that they offer.

The doctor was amazing, I was scared she was Going to try…read moreto upsell me like other places, but she only did what I asked, not pushy at all. she is a perfectionist she made my face perfect for my up coming pics. I recommend it here and I am bringing My friends. Thanks

Love it, I left my old wax spot for them. Love them no pain, very easy fast Brazilian wax. Highly…read morerecommend.

I regularly go to Jas Threading for my chocolate wax services and have been a loyal customer since…read more2020. Rita has been my go-to wax specialist since 2021, and she is truly amazing at what she does. She is always professional, welcoming, and attentive throughout every appointment. What I appreciate most is how detailed and informative she is with aftercare and follow-up instructions before returning for the next service. She genuinely cares about her clients' comfort and results, which is hard to find. I highly recommend booking with Rita if you're looking for someone reliable, skilled, and kind.

I done with this place. The lack of customer service is terrible especially since the service is…read moreexpensive. Its a crowded tight space at the back of a beauty supply store. I was there yesterday to get a.pedi . Upon arrival I was told to.sit.in a pedi chair . I noticed. Another women in a.chair waiting.also. 3 people were presently.getting their feet done. Ok so i.figured me and the other lady waiting were next . Two other people come in and are seated in pedi chairs also. Long story short ,they started working on the last two that came in after me! So of course I questioned them as to what was going on since I was here way before them. NOBODY ANSWERED! NOT THE OWNER OR WORKERS! The customer had to tell me that they were here earlier and wad told to come.back in a hour. Now what kind of nonsense is that . Terrible customer service in this place . They let people leave and come back , then when u question what's going on the owner doesn't. Even open her mouth to explain . Just plain rude to ignore a legitimate question from a customer wanting to know why are u servicing another that came after. Beware if you go here they let.people leave and.come.back and will take them before u with no.explanation given. Even when u ask!

This location is just okay -I go here for convenience but as much as the owner charges for the bare…read moreminimum you should be able to have cell service. When you ask for WiFi information, you are redirected to the cash register (this location doubles as a salon and beauty supply store), imagine my surprise when I ask for the password and I'm asked if I need it for long because if he provides it then he's not able to use the credit card machine. How is that my problem?? There is little to no service to utilize internet make calls etc and if I'm paying $40+ for a service then as a business provide proper service to your PAYING CUSTOMERS! If I could give zero stars I would. I won't even be able to post this review until I leave since I only have one bar!! Do better!

A bad experience. I would not repeat and I think they over charged us. No prices were displayed for…read morethe hair removal service and my gf had to keep insisting the worker do more as well as suggest certain things like powders/creams along the way.

Great day spa with lots of services offered. Spent a few hours here with my daughter. Got a…read moremassage, facial, reflexology and head massage. Very relaxing environment. Staff is really friendly. The owner Helen is wonderful. Great way to spend the day.

I got my eyebrows and upper lip threaded, as well as a 10 min scalp massage. Excellent job with the…read morethreading. And the scalp massage was awesome as well. Altogether it was $34, so it was very reasonable.

Simple place, no frills, but they do an amazing job every time. My brows always come out clean and…read moreperfectly shaped. I also love the window full of plants, it makes the space feel calm and welcoming. Quick, affordable, and reliable.

Getting renewed at Renu…read more.. I came here one day because I was early for my nail appointment and decided to tame my caterpillars since they've been in hibernation, just growing in a cocoon of my own making, all pandemic long. It was empty, as it was early on a weekday. I came to this location once, years ago, because they also have another location in Yonkers that I frequented and I always loved their work. I never returned after that one time because of a bad experience but I decided to try again because I was sure there would be someone different doing the threading. I'm glad I did. There was only one person working and she took me immediately. I asked her to just clean up my brows and she did it very quickly. You almost think that she's not really taking care to shape your brows because of how quickly she works but I have been here three times so far, and every time I have been lucky enough to have her work on me and I've been happy with the results each time. I will ask her name the next time I go so that I can include it in this review. My brows have been super bushy and I'm not mad at them. I'm kind of happy that the pandemic allowed me to give them a rest and let them grow out because the shape looks way better now, more full and clean, especially after my threading. I have yet to get a tint because I have something at home that I use to tint my own brows and it's more economical but they do offer tinting. I think the next time I go I will also have them do my lip (I don't have a stache) because I love having smooth skin there for makeup application, despite not really wearing makeup much anymore lol Obviously, weekdays in the daytime, they're pretty empty so that's liekly the best time to go. I know evenings they can be very busy but as I said, they work quickly and will give you beautiful results. Beaurify, Kings, Queens and everyone in between XOXO

I love getting my eyebrows done here. In and out in less than 10 minutes with perfect brows. For a…read moregirl on the go that definitely helps!

I went here last week. She spent all of maybe 2 mins on me. I was getting my chin threaded. She…read moredidn't do a good job. My husband went in the following day to get his eyebrows waxed. He asked her to please pluck the few grays, she said she couldn't it would leave a gap. It was one or 2 in the middle.

Got a Brazilian wax. Not a clean spot. Hot. And dirty equipment. Price was different than what was…read moretold on the phone by $15.