Terrible customer service, unprofessional and dishonest sales staff. We're building a home and…read moredecided on natural stone for a few 'remnant sized" projects that are otherwise almost done. We had not decided on a stone or stone company for our big countertop/vanity projects yet, but we saw that they sell "remnants" on their website and thought if we have good success with these smaller projects, we'd just have them work with us on the rest of the house's interior stone. We had several concerns, distance being our biggest (we live quite a long way from GA's showroom/yard) at that time, or so we thought. We visited the showroom/yard in mid-March discuss with Shawn our plans, we look at the slabs on hand, choose things we really liked and then sat with him for the quote. He seemingly checked his system for remnants to fit our needs; we made some adjustments and ended up leaving with a firm plan for one project and an idea for the second. Shawn also promised to send us pictures of products that would fit the size and scale of the more challenging project by the next day. We liked what we saw and experienced at that time, and we said we'd probably send him the rest of the projects we needed quoted when we returned home but reiterated that these were two distinct needs and one wouldn't be dependent on the other. The very next day I emailed him the big countertop projects. I checked in with him over the course of the next 8 days, reminding him of my timeline and every response included an excuse and was "I'll have it to you before the end of the day" or "I'll send that tomorrow". It took multiple requests before he sent the first picture, it took multiple weeks before he sent a quote and that was for the entire house. I had to request repeatedly via email and several phone calls that he send me the originally requested quote. He revised the house quote and finally sent the originally requested quote. I explained when the cabinets were expected to be in, but that I wanted to get rolling on the remnant projects as those spaces were ready to be finished. No response to multiple emails, however, I finally get a phone call a month after our initial meeting and he tells me that they would not be able to deliver the projects for the quoted price. I said that was fine, we'll be happy to drive in and pick them up, but that I wanted to get the ball rolling. He said I will call you tomorrow. The next day, no word. I called and sent an email. The weekend went by, and I called again on Monday and was, again, told that he was on the phone and would return my call (a VERY familiar refrain). Finally, the next day, my husband called, and he was told that "Shawn was on the phone" and would return his call, my husband asked to speak to his manager. The sales manager identified herself, and then my husband (who works out of the country often) proceeded to explain Shawn's refusal to respond or follow through. When she said she'd like to resolve this he explained that I was on location here and that she'd need to work with me as he's out of the country. She contacted me and through our conversation it became clear that she didn't really know what had gone on, although she made mention of her familiarity with the issues at the beginning. I was frustrated when she told me that this quote was 'contingent on the whole project' and I told her Shawn never indicated that to me at all. That in fact, we made it clear the whole house wasn't decided yet and the two weren't dependent on each other from the start and that if that contingency was a fact, then Shawn had numerous opportunities to tell me that and never did. His ONLY stated concern was the delivery issue. She asked me if I was willing to work with her going forward and at this point, with my project being so close to being completed, I said yes as long as she honored the quote price that he had finally sent. She didn't indicate that that would be an issue and asked me to give her '10 minutes' to locate a remnant for the more challenging part of the project and she'd call me back. She did call back, but only to tell me that they refused to honor the quote. According to her boss, they couldn't sell me the dolomite or quartz for the documented price but could do it for THREE times the original quote. Keep in mind we went there specifically because they advertised a 'remnant' sale. It became pretty clear why Shawn would never return my contact - he lied to us the whole time. No apology, no higher management contact, no offer of a discount to make this whole experience palatable. Just "it's not happening" and basically either accept it or not. I definitely would not recommend these dishonest, unprofessional and unethical people to anyone.

Purchased granite countertops for my kitchen from here. Excellenct experience. Kept informed…read morethroughout the procesi ordered the deeper sink with it the installers were fast. It took two days for the installation to be complete. The first install occurred Thursday before the holiday weekend. I emailed them to see when The would return. They worked around our schedule and came back as promised to complete the job. I would definitely recommend this company. Thanks for a great doing a great job. We did remove the old laminate countertops ourselves. I am not sure if they do that part and understandably so as we tore some of the paint off the walls in one area. I am writing this review for others scrolling the local area to find an affordable honest company. Granite America fits the bill.

Carolina Granite was recommended to us by a friend and we were not disappointed. Luddai, the…read moreowner, was very knowledgeable of all materials and installation techniques. The quality of the work was excellent and his crew cleaned up the work areas thoroughly. Luddai was very good at meeting our specific requirements. We selected our quartz from MSI and the installation pricing was fair and reasonable.

They are extremely professional. They have changed the look of my kitchen completely. I placed the…read moreorder in on Wednesday and Saturday they were completely done. I've gotten quotes from other companies and normally take anywhere from a week to 10 business days to complete the job. This is by far the best experience I've ever had with a contracting Compnay working on my house!!! I highly recommend Carolina granite LLC. These guys rock!!!!

Bathroom inventory wasn't bad but service is barely above a pulse. Might as well have a McDonald's…read morekiosk out there were you order things for yourself. Employee acted like they wanted to be anywhere else and didn't bring up topics like hardware, lighting, flooring, etc. Maybe a class in sales or customer service would be a good move by management.

We purchased our hot tub exactly 2 years ago from February 2026. It was leaking so we made a…read moreservice call. Our hot tub is under warranty and per head of service operations... Our chemicals & water are is great shape. Our leak is a known hot tub issue. What upsets me is fact that this leak was not any fault of ours on AND trip charge is $149 up to 20 miles and $3.0 every mile after! ( sorry but we purchased from you; if traveling is an issue then I'd say DO NOT SELL out of you area! Our trip charge was $242 + service charge 1 hour $120 and part $35... total $424.79.. that is not a price you'd think of receiving when it's under warranty! After making a few calls and explaining this, no one seems to care! With that said I wouldn't buy from them nor recommend! I bought this for health reasons; I'm in total shock And very upset! ( how can a garage door company just down street from them only charge $178 for a trip charge and not price gauge you for not having their product!!? or being out of their range for service?!)

We are so very pleased we found Stone Pros. They took all the time we needed to decide what stone,…read moreGranite or Quartz, to use. They helped us match the color, styles, and more to our kitchen. They even helped us match the countertop to our existing back splash. One we decided on what we wanted, we were very surprised to find Stone Pros was extremely competitive. Their team of experts showed up a couple days later and expertly installed the Quartz we chose. I can't say enough about this company. We thoroughly enjoyed working with all of the team. We consider ourselves lucky to have found them.

From the owner: Stone Pros Granite and Quartz is your go-to countertop store and expert countertop contractor in…read moreCincinnati, dedicated to delivering exceptional quality and service. Offering a wide selection of premium materials, including granite, quartz, marble, and more, we help you find the perfect match for your kitchen, bathroom, or custom project. Our skilled team specializes in crafting and installing stunning countertops that transform spaces with elegance and durability. Committed to top-notch craftsmanship and attention to detail, we ensure every project exceeds customer expectations. From consultation to installation, we provide a seamless experience, focused on bringing your vision to life. Trust Stone Pros Granite and Quartz for reliable service and countertops that enhance the beauty and value of your home.

Walked into Pure after searching and talking with a few other granite places. Immediately we were…read moregreeted and turned over to sales. The lady who was so helpful and guided us outside to look at the available slabs was knowledgeable, patient and very kind. Once she knew my interest was legit, she grabbed her quote form and asked me questions and provided a rough based quote on information I provided. Little did I know she was the owner. She bought the business 3 years prior. I was already impressed but knowing this was a female owned company held a high amount of influence for me, in my head. They came out and measured, they were here when they were supposed to be. They installed the granite when they told me and their installers worked hard, and fast yet took the time to answer questions as they were installing it. Overall I would highly recommend Angela and her team at Pure as they were top notch for my counters.

Poor installation job. Pure Granite buys slabs from the local granite wholesalers, marks up the…read moreprice, and does installation, so their only value add is installation. My usual fabricator was booked two months out so picked Pure Granite in order to get a rehab to market quickly. Project included kitchen, island, full bath and half bath. No complex cuts or edges. When the installation crew arrived, I discovered that most of the installers were recent hires and only one of the installers had any real experience installing granite. By the time that the crew left for the day, the job was only partially completed and in checking what was done, the full bath install was botched... significantly out of level and not flush with cabinets. I had the crew come back and tear out the bath install. This required repairing the drywall. Once the drywall was repaired I rescheduled the installation for the following week. Monday... no call, no show. Rescheduled for following Thursday and called to confirm for the installation to be done in the afternoon. No show. Installer finally called at 6:30PM to say they were running late... rescheduled for the following week. On the final visit, the invoice that was $1000 higher than what was originally quoted, and included additional charges for the visits that were needed to come back and correct their mistakes. The kitchen backsplash install was never completed. Don't confuse the look of the slabs with the quality of the installation. Granite is expensive and while the slabs might look great, a poor quality installation process will destroy your investment.

I don't come often to Menards, you realize quickly how big it is and of course what you came for is…read morea millions miles apart lol. Close your rings here! I came for PPE and didn't find work clothes for women. Hubby found some nice work pants though and a great price for $22.00. Also, they have Australian Gold sunscreen which I love. I did ,however, find the steamer I wanted! The Dupray Neat steamer, same price as online but Menards has a 11% off storewide rebate to mail in. Now I get to go home and steam clean the fool out of everything I see

Things went well I found out everything I needed to know and expect service when I plan.read more

We had a great experience with Gary and his team. They helped us with both our Kitchen and Master…read moreBath cabinetry. The quality of work and the quality of the people is the very best!

Worth the wait. He's so much in demand he might not get to your remodel immediately…read more He does great work at reasonable rates. He makes sure you're getting what you want. He'll let you know if something won't work, suggest when something might work better. We were so happy with our half-bath remodel, we had him do our full-bath as well, and would love for him to eventually work on our basement bathroom, eventually, when we have money again.

Rob is a unicorn general contractor - he finishes within the agreed upon time and cost. The only…read morereason we spent more than agreed upon is because Rob was doing such a great job, we added a few things to our remodel. Rob turned our outdated home into a modern home complemented by everyone who sees it - he remodeled our bathrooms, kitchen, closets and a few other odds and ends. We were out of town for most of our remodel which we wouldn't have been able to do if Rob hadn't gone above and beyond in helping us do things we couldn't do remotely. Rob is kind and conscientious, fixing issues that was to be expected with any remodeling project, especially one the size of ours so now we can truly enjoy our beautifully remodeled home.