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    Cincinnati Kitchens

    3.8 (6 reviews)
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    Updated 3 months ago

    Services - Cincinnati Kitchens

    Countertop installation

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    Nixco Plumbing - Jeff and Sam Heger

    Nixco Plumbing

    (32 reviews)

    Immediate response for next day repair of my water heater. Chris and Kyle did a good job. My…read morekitchen faucet wouldn't work after replacing my hot water heater. Chris came back a while later and fixed it. Happy to have hot water again.

    Look at all the other 1 star reviews for similar predatory prices…read more I have a simple shower valve replacement, the wall is already cut open in the room behind the shower. It's a matter of using wrenches to remove the old valve (4 pipes attached) and using wrenches and plumbers tape to put the new one on. Simple, but still not something I am confident enough to do myself (yet). Nixco sends a tech out, and quotes me over $1200. Let that sink in... $1200. No cutting, no drywall, should take maybe 30 minutes tops, unless some 'problem' is discovered. $1200 I think the tech knew as well, because as soon as I saw that, I chuckled and asked "What's involved in getting to that price?". He looked at the floor and quietly said "well, uh, that's just what the labor involved, uh..." I said, you can stop there, no thanks. I called Nixco just to half complain but also half give them a chance, like are you standing behind this quote? To which they gave me the typical "we'll pass it on to the service manager". I'm not using them again. I ran in to this kind of set up with Apollo. The quotes seem absurdly high, but also the tactics seem like that of old school used car salesmanship. He looks at the project, goes to his van for like 10 minutes, then comes back. He's likely calling in to someone that's guiding him on the price, and they are seeing what they can get away with. Or, and I'm just speculating here, the techs are getting some kind of commission on the overall price. There doesn't seem to be any drive to get the job done quick and efficient. I'm just scared for people that don't know any better that fall for this. I used Nixco on one other project, where the tech had to cut in to the wall, saw pipes, weld new pipes, and attach valves. So much more involved than this, and that job was under $900. he rationalized it to me that having to cut in to the drywall, cut/weld pipes, is more labor intensive and more complex, so I went with that. Compare to this job, which involves none of that, and it's $1200?! Don't use this company. ----- UPDATED ------ So, i'm responding to the response I got with the cost breakdown, and follow up from another local Cincinnati service below. "licensed and trained technicians": sure, goes in to the hourly rate, right? That's $400 per hour, correct? "quality materials designed for long-term reliability": what materials? Maybe a foot of copper and some solder? "proper installation methods (not temporary or shortcut fittings)": you charge extra for install things properly? what's a temporary install? duct tape? "warranty coverage": warranty on what? I bought the valve at another store, you're just installing it. if it's defective, that's not under your warranty is it? "insurance": sure, cost of doing business, but am i paying the whole monthly premium for this one job? "and the accountability of standing behind our work": Customers have to pay extra for this? How about, do a good job, and make people happy. If you made a mistake that requires follow up, do that, at no cost. Don't heavily pad the bill in case you make a mistake and have to fix it. FOLLOW UP on the project: I found Russell Plumbing Inc. (513-561-2804), and they were great. It wasn't an emergency, but they said it's a relatively small job, and could squeeze me in early. Came out about 830am the next day, done by around 1030am. $275. Nice people, didn't disappear in their truck for 20 minutes to work up a quote like a used-car salesman, got it installed, cleaned up, and moved on. Give them a call! I'll write them a great review as well.

    Floor Coverings International

    Floor Coverings International

    (7 reviews)

    I would recommend Floor Coverings International without hesitation. They are professional,…read morereliable, helpful, solve problems and reasonably priced. We had to remove carpeting from two bedrooms and a bath before extensive repairs. Then install new carpets. After I explained our project, Katie came to our house within 24 hours. She evaluated the areas and provided helpful suggestions on how to proceed and recommended padding and excellent carpeting. Katie then orchestrated the removal, clean up and installation new carpet after the construction. She reduced a tremendous amount of stress for us by assisting with this project. Oh, the carpeting is a fantastic improvement.

    UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

    Cincinnati Kitchens - contractors - Updated August 2026

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