I was a patient at this facility for just over a month and it is absolutely going downhill with the staff, the kitchen staff, all the food is always cold, and they lie to their patients who can't figure out their insurance and so forth on their own. I left and came to RED CLIFFS and it is absolutely amazing here! If you care for your loved ones, stay away from Bell Terra. The new admin named Ryan is probably on his way out soon as well as his sidekick Sean, who probably be on his way out to because corporate is not gonna put up. I've now brought five people with me to red cliffs and we are trying to get more, but they are using people with bad memories to keep them hostage. I refuse to put up with this, and I refuse to light the elderly people that I've grown to care love for. have to go through life in those living conditions. I have also dragged nurses along who are tired of all the bullshit that they have just to do their job. They're amazing nurses there and they deserve much better. Please advice and Come check out red cliffs and talk to the admin here who used to run Bella Terra, and it's a good reason he left, but I assure you that you will find this facility much better than Bella Terra. Sorry, Bella Terra, you're gonna have a rainstorm of complaints coming down on all the websites from all the patients who got fed up and have left and come over here. If you continue to lie to people, they do not have good memory and can't remember five minutes, you were absolutely holding them hostage and it's not gonna last long. read more

The type of residents here need a whole different certification. As a CNA we deal with a lot of different residents. Mostly elderly with dementia and Alzheimer's. These patients at Bella Terra are all homeless addicts a lot of them are from Switchpoint. They can become violent due to them using drugs in the facility. I feel this should be told to the CNAs who want to work at this particularly facility. Before offering them a position then telling them later. read more

From the facility manager David he is in organized to the point he does not show appreciation to the staff unless state is in town, and does not care for the well being of his staff or their families in fact you could be out with a family death he would ask "how's your dead aunt" than ask can you pick up shift. The Don thinks the world around her is military so barks orders to employees, and is borderline confrontational with the residents almost gaslighting them to deal with concerns and neglect. some of the nurses are amazing but there are also the nurses who are there to get paid and could care less if residents are suffering. The floor is OFTEN short staffed there is no way your loved one can be cared for with the timeframe the cnas are given to be in and out of rooms. Call lights go unanswered for extensive time limits. Iv NEVER seen management come in and help unless state is in. And the want to be glorified for their couple of days. Some cnas could care less, it seems they get rid of the ones who treat this as their passion and keep the ones they should let go. The facility is FILTHY !! If you are not an advocate for your family and you place them here SHAME ON YOU !! Water is filthy, ice machines have mold, air conditioning does not work, call lights are finick, the smoke area is DANGEROU, beds barely work ...they treat your loved ones like children and bully them. You are in fact LUCKY if they keep their word on anything ! THEY HAVE NEW FLAT SCREEN TO TVS !! read more

in my opinion this is my opinion now I'm practically dead They promised wonder daily services guardian angle Hospitality worker for garbage,{subjective opinion less than 20%} fresh ice water, daily urinals empty{subjective opinion less than 20%} CNA help with daily showers {the first 14 days I was in the facility I got one bed bath which caused other skin problems} They convince us to stop hospice services because their doctor and would do better {{the biggest mistake we were not responded to very well we eventually hired hospice services back in the last month they were awesome hospice was awesome the suntree office of hospice}} Quick CNA response {{ I often timed how long it took for him to respond 50% of the time it was within 15 minutes close to the 10 minute goal but many times I logged in 74 minutes, 72 minutes, 56 minutes, lots of times it took more than 40 minutes really slow response understaffed in my opinion}} If it would have been a car I would have qualified for the '"" in my opinion " the biggest lemon under the law. Under the lemon law they have a chance to fix the wrongs 3 months a lemon Two weeks with out a shower 3 months no guardian angle Hospitality came once a month to give me a bill no daily help I had to buzz the CNAs to help Housecleaning wasn't weekly seldom every other week And then poorly done spent less than 8 minutes. Cleaning Ants. Got our own spray Worse They on several occasions lost some of my medicine. Lost in some other cart or place. Lost medicine on the list could be dangerous. Often couldn't, didn't, wouldn't, reorder refills ahead so I ofter had to go without by the time the nurse put in the order doctor had to sign it that's it back exit to the pharmacy pharmacy okay and fill it and deliver it each step took a break or two it was terrible. Often we would just have the doctor call in the prescription to our home pharmacy and go pick it up and pay for it when Medicare should have been paying for it. Lorazepam withdrawal 7 days was terrible they just kept giving me excuses of I sent in the order, but they didn't check on it when days I was checked on the doctor hadn't signed it when days and then to fill it and then deliver it just too long was bad Misread doctors notes . i.e. Read 2 milligrams Brought 2 pills overdosed me Read typed QD 1) once per day on the same paper read doctors scribble as Q~D 4) times per day another over dose Read 2 patches of fentynal patches 50 mg. It had been changed to to 1 100 patch She brought 2 100 patches I stopped her made her read the notes and check the 100 milligram change. What happens to lower functioning patients that don't read or can't read or can't participate and understanding their medications. makes me worry. Try to remediate March I got help I got water from I CNA 14 days. About50% Then seldom eve again. In April tried better with guardian angle a little bit better than 60% One upper staff cleaned my room it took 34 minutes. Much better but still there was a stains and dirt on the floor beyond the bed hard to reach area but better. She tried really hard but was too pushed. Daily garbage water checking in me, urinals about 40% subjectively± I've been in about 7 facilities and 3 hospice companies Being in Bella Terra I call this my 4 month D- experience I have never been so Depressed by the environment and service. DISCOURAGED Discontent DESPONDENT And wishing I could be DEAD. ( Not suicidal but not a quality of life that was worth living) ""PS" a few CNAs, 3 nurses, and the resident advocate that filled in as housekeeping, cook, food delivery, housekeeping once 34 minutes and B+ job who also tried to fill in the absent social worker services, with formal training and no LCSW. She was taking advantage of and overworked. That is probably the number one problem they do not have enough staff. P e r i o d. They hire new people the new people often get overwhelmed with how much work there is to do and quit within days or weeks. Maybe they don't Pay them enough or if they're just overwhelmed from the beginning. read more

My sister has been in this facility for a couple of months and it is such a breath of fresh air after the Las Vegas places she was in. She is from St. George where her children and grandchildren live and she had been trying to get back here for some time. Dana, in admissions, made it happen and the family is so thankful to her! Also, the activities people, Keri and Lori are amazing. They are so caring and attentive to my sister as well as to the family. They even brought my sister Mexican food! The CNAs too are very patient and gentle. Thank you to all of you for being so kind to my sister. read more

I am the POA of a good friend that passed away 4.10.22 after being at Belle Terra for almost 3 years. I have contacted Madison the social worker several times about shipping his personal items to me and I would pay for the shipping. She told me several times they were working on doing this. She had promised me each time she would call me back and let me know that the items were being shipped. I have been trying to get a hold of her over this past week and she does not return my phone calls. I have called and left messages with the business office and the Director of Nursing. I still have not received any calls back. My friends desire was that all his personal items be given to me if anything ever happened to him. My friend was only 44 years old and our hearts are broken. Very difficult to process his death, while we are still dealing with getting his items returned. Please Belle Terra we would like to have those items shipped asap so we can go forward with our grieving. I see that many times your answer to people is to call Belle Terra to discuss their concerns, but that is what I have been doing and get no answer or call backs. Very disappointed in the way you have handled this very painful time for our family. You have my phone number, call me with the shipping tracking number. read more

i lived in this facility for 2 years and thankful for the care received there! The staff did their best! I still visit weekly to visit my friends still there! read more

The management team and the floor staff work very well together to provide exceptional care for their residents. The culture of the building makes residents and their families feel safe, cared for, and like they are part of the Bella terra family. read more

Wish I could give this place 0 stars. Absolute horrible service. We keep requesting for the nurses to help my grandpa shower. They seemed annoyed and promised to, but only help him shower once a week. The nurses are never anywhere to be found and the building smells. I feel bad for all of the residents. They are neglected by their nurses. The doctor is only in on Wednesdays. Avoid this place. read more