An Amazing Experience!…read more I can't express enough how thankful I am for Lori and the entire staff at Segovia. I recently needed to transition my 91 year old mother from her own home to assisted living. I researched many locations and visited a couple of them and none of them hold a candle to the quality and care of the Segovia staff. Lori from Marketing made the process incredibly easy and treated my mom with such care and compassion. They helped me get really nice rental furniture quickly from a trusted vendor and made the move in process seamless. The building facilities are top notch and beautifully decorated. I have now had multiple meals with my mom at Segovia and the food quality is amazing and the service is excellent. The staff has made us feel very welcome in such a short time. In my mom's first week, she has already started making friends and participating in the multiple activities in the development and offsite. If you are looking for the best in assisted living in the Coachella Valley, Segovia is the place!

We were looking for a new home for mom. The process can be quite daunting. When researching to…read morefind the right place, we experienced everything from a hard sales pitch to "i do not care" attitude. Segovia WON hands down. From the first interaction with Lori Torres until this day, she was a great help for us and our decision. Lori took time to answer every question we had. It never felt like a sales pitch which we experienced with other places. Her attitude was always pleasant, friendly, yet professional. Kudos to Lori- a five star experience. So very happy we found SEGOVIA and mom can now call it her home.

Amazing care, very clean, professional and friendly staff. We were very impressed with the care…read moremy mom received .

Do not take your loved one here. We took our mom after a brain surgery where she fell 3 times…read moreinitiating another trip to the hospital. Not one nurse from facility was there to inform EMT staff about my mom and background. My mom fell because she kept trying to get out of bed early in morning to use bathroom. The excuse the staff gave was that they don't have enough staff to watch patients over night. I was given a phone call myself to ask if I could go and sit with her because they didn't have anyone.

Brookdale is a clean none smelling facility that is well managed with many activities and one stop…read moreliving environment for all your care needs! Well done!

My husband and I moved in in mid December and we have nothing but good things to say about the…read morefacility and the staff, The food is good, the residents are mostly active, the staff is outstanding! They take a personal interest in residents, are very friendly. There are a lot of activities in the individual apartments are very nice. So very happy we moved here.

My 90 year old other spent the final week of her life in the…read morecare of this facility. The care my mother received was outstanding. Our family was blessed to know she was treated with dignity and comfort during her passing.

Choosing a skilled nursing or an assisted living location for your parent is one of the most…read morecrucial and difficult tasks of an adult child as we switch roles taking care of our parents. So this review has a background of research in the desert area in which choices were available and fortunately finances did not get in the way of choices. I have been to the care facilities rated well and those not so well...and there are factors that I learned which are most important making your decision...size, care concern of the staff, administration, activities, actual accomodation, cleanliness, and sound ( you would be surprised how loud some places are due to room placement, thin walls, guests sitting alone in a hallway or inefficient response to call buttons so the place is just bells going off and sadly the lone patient or resident yelling for help.) I have visited the ones with stunning grounds and lobbies only to find the rooms dated and the staff overworked or doing the minimum to keep your loved ones alive. I have seen medical mistakes where fail safe systems failed due to staff not following protocol. So if I have to say one thing to anyone looking for their parent don't be fooled by the whistles and bells, don't be fooled by the fancy exterior or lobbies or a few lounges truly look inside. So now my review...Emeritus has been a consistent oasis for my parents. first my dad in their skilled nursing then my mom in both skilled and assisted living. ( Please note: I made a mistake for three weeks sending my mom elsewhere to another skilled facility in Palm Desert that allegedly had a great reputation with the pretty lobby and grounds etc but it turned out to be a place whose reputation did not match its care level and was more hype.Though the staff had competent members, mistakes were made too many times for comfort) this is to show my review is not solitary I visited numerous facilities while researching a place for my parent(s) Emeritus is clean, a quiet place where your parent or loved one can heal if in skilled nursing, they actually care and learn names, and work to improve your loved ones well being...you never sense the business side only the care side and they make the effort to comfort your parent and your concerns (only complaint which is common in skilled nursing was the food but you don't go there expecting fine dining). Their assisted living is lovely small quaint with activities. The RNs and CNAs are top notch and interact with guests, and know everything that's going on at anytime with all their guests and management is great. Accommodations are clean well thought out and with huge closets ( ok that may not be important to you but when your parent down sizes the ability to keep a lot of their personal clothes and items is very important) food is better ;) I simply can't say enough about this facility it's a little gem. And being across the street from Eisenhower hospital near many doctors is a plus. Now I don't know about other emeritus properties I can only judge this one, so this review is only about Rancho Mirage. So when you begin to look, consider this property for your parent and your piece of mind when you go home just knowing he or she is in safe hands is vital....because in the end that is all that matters.

Though most everyone is very nice. They are very lax when handing out medications. They must wait…read moretill they run out of a person's medications, then they order them. They usually give me my morning seizure pills just before noon. Then they expect me to take my night time seizure pills about 4:30pm. Them my next dose which is due in the morning. I dont get till 20 hours later, bull. Ive been taking seizure meds for 59 years & Im very prompt with my meds. They dont seem to care. If they can wake me up at 5:00 or 6:00 am, there's no excuse that I should have to wait till late morning for my seizure meds. I dont enjoy having seizures so Im serious & prompt about my meds. Not when they get around to it. I wouldn't recommend this place to anyone.

Bathroom shower had something that looked like feces untouched for days and was there when Mom…read morearrived. Not only are the staff too busy to assist with your needs but someone stole Moms wedding ring that the Paramedics couldn't remove. The higher ups did nothing even with the police, terrible

1:12 1 My 97 year…read moreold mother sadly passed away 3 weeks ago, but I cannot say enough wonderful things about the care she received for the past 10 months that she lived at Emerald Rose 2 in the care, primarily, of Isaac, Katia & owner, Julie (as well as the hospice nurses from DeLa Rosa Hospice). Not only is the physical space bright and open and very clean, the people who work there reflect the space. Sunny and helpful. As an only child, I was able to sleep nights knowing mom had top notch care. Katia is a great cook, but also daily made the effort to serve my mother food that she was able to eat due to her issues with teeth and swallowing. They made the effort to create activities for the residents (movies, music, bingo and other games like Left, Right, Center). I can't count how often my mother told me how lucky she was to be there. I looked at five other group homes before choosing Emerald Rose Garden. There was no comparison. It was truly a godsend. Thank you!

Let me preface this by saying that this will be a gushing review: I cannot express how grateful I…read moream for having found the likes of Julie (the owner) and her absolutely magical crew (Apple, Jay, you are amazing humans). Being an only child no longer local to the desert and having to deal with big, life altering decisions for which there is no instruction book, Emerald Rose was a beacon in the dark. Bright, impeccably cared for, the place felt *alive* which is in stark contrast to what I'd seen in other care homes. Instead of seeking refuge for my beloved family member, at Emerald Rose it felt like a place where he'd be able to thrive as much as person who'd just been through two strokes in two years. And he is not easy, my Dad, yet they handle him and his needs with care, respect and dignity which is another thing you'd automatically assume but is very much lacking in these settings. If you are looking for help, don't hesitate to look further: this is the best it gets. Thank you infinitely for allowing me to sleep at night Julie; you are all very special people.

This is a happy place. I especially appreciate how the activities director Claudia and her staff…read moreare always coming up with creative ways to keep everyone engaged and active throughout the day. Thanks Atria Rancho Mirage !

I lived there about three years ago in the beginning it was a happy place. The staff and directors…read morewere friendly and helpful. About a year ago nearly all the directors left for one reason or another and new directors were hired. I found the new directors were really good at dodging questions. Every director, with the exception of maintenance, didn't follow through on anything and when I'd ask about something, they conveniently had no recollection of the prior conversation. There were barely any activities. Suddenly the happy, caring place I lived in was changed. Even the incoming phone greeting changed to offer a sales representative over anything else. I was in the process of looking to move to another community when I became ill. I was in and out of the facility and was barely even greeted upon return. It became very difficult to live there. I do not recommend this community at all. My opinion is that the executive director, director of nursing and the activities director are some the most insincere people I've ever met. Some of the care staff were great, others not so much. I am much happier now I've moved.

This place is awesome! No matter what time I visited, Eve unexpectedly, the place was spotless…read more My mother is well cared for by capable, caring people! She's been there almost 2 years and I have no complaints!

I highly recommend Heart & Home for your Loved One. The staff is very caring and personable. Very…read moreinterested in making my Mom comfortable and getting to know her as a person not just their patient! They are amazing!

The Palms at LaQuinta Adult living is an awesome retirement space…read more This is where I would like to be when I get of age. My best friend and I found this place so he would not worry about his beautiful father feeling alone in his golden years. Well my friend died and I promised him that I would look after his father if anything happened to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend" who had no family in the United States asked if I would care for her. That's what I'm doing now. The wonderful people that manages the facility, Robbie,Vikki as well as Lenny are very caring and responsive to the residents needs. Robbi tells jokes at dinner, reads the menus, tells the activities for the day, what movies will be playing in their theater (along with a popcorn and ice cream machine) and dances at the sock hop with his wife Vikki! They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, knows each residence health requirements, and serves dinners as well. She doesn't just see each person, SHE HEARS THEM. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. And she runs a "tight ship"! Works hard to keep everyone busy, happy and strong. Understanding, with a big heart, and is the traffic cop and will give tickets if she catches any resident speeding in their scooters or walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time I see her. She makes sure that this place always has a waiting list to live here. There is a bus that takes them shopping, doctor appointments, day on the town, etc. The meals include a wonderful breakfast , dinner and supper, with a community refrigerator stocked with drinks and some times those late night snacks and munchies throughout the day. Oh! I must mention about the young adults that work so hard in the facility led by Mariah. She knows every residents name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serves, but they clean rooms, wash bedding and the hallways are immaculate because of them. Where did they find these people? The Executive Chef. Mr. Martin, who whips up incredible meals. And if you know someone who lives there, be invited to their special dinners like Easter or Christmas! Simply amazing!! He also makes sure that there are optional dishes for those who have discriminating or, allergic issues. There are so many things that I can tell you that's great about this place, but all in all, The Palms is a well run, happy, and friendly new home away from home. Check it out! Sincerely, Darnell Harrison II

My mom stayed for a 3 week respite stay in July 2023. After a very long search for a place for…read morethis stay, I came to The Palms in La Quinta . That was the moment I knew this would be the best choice for my mom . The assisted living and memory care at The Palms is exceptional The management and staff all works as one to make this experience so amazing for your family . My mom's room was beautiful , food was delicious, activities fun , entire facility is very clean, safe, and personal care was more than I could have ever hoped for ! This was definitely a 5 star experience in every way .