i have enjoyed living at atria hacienda for over 2 years. I initially moved in after recovering…read morefrom a bad fall to receive assistance with daily care getting dressed, bathing, etc. I found the care staff very helpful and enjoyed the visit to start and end my day. Over my time at Atria I regained by ability to care for my self however the most important part of the experience were the daily activities. Poker, Bingo, weekly outings to local restaurants and attractions. i once again felt engaged in daily life activities and have many new friends. Highly recommend

A family member has lived at Atria Hacienda for a few years in independent living. The staff, for…read morethe most part, are very kind and accommodating. The activities seem varied albeit basic. The food is adequate and they often have special events to make it interesting. There are some quirks but nothing is perfect. My family member has been very happy there and has not experienced any issues. Maintenance issues are handled quickly. I subscribe to the state website and get their complaints and inspection reports and have seen nothing alarming. The building is ready for an upgrade but for the most part is in very good shape. Highly recommend.

The Palms at LaQuinta Adult living is an awesome retirement space…read more This is where I would like to be when I get of age. My best friend and I found this place so he would not worry about his beautiful father feeling alone in his golden years. Well my friend died and I promised him that I would look after his father if anything happened to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend" who had no family in the United States asked if I would care for her. That's what I'm doing now. The wonderful people that manages the facility, Robbie,Vikki as well as Lenny are very caring and responsive to the residents needs. Robbi tells jokes at dinner, reads the menus, tells the activities for the day, what movies will be playing in their theater (along with a popcorn and ice cream machine) and dances at the sock hop with his wife Vikki! They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, knows each residence health requirements, and serves dinners as well. She doesn't just see each person, SHE HEARS THEM. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. And she runs a "tight ship"! Works hard to keep everyone busy, happy and strong. Understanding, with a big heart, and is the traffic cop and will give tickets if she catches any resident speeding in their scooters or walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time I see her. She makes sure that this place always has a waiting list to live here. There is a bus that takes them shopping, doctor appointments, day on the town, etc. The meals include a wonderful breakfast , dinner and supper, with a community refrigerator stocked with drinks and some times those late night snacks and munchies throughout the day. Oh! I must mention about the young adults that work so hard in the facility led by Mariah. She knows every residents name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serves, but they clean rooms, wash bedding and the hallways are immaculate because of them. Where did they find these people? The Executive Chef. Mr. Martin, who whips up incredible meals. And if you know someone who lives there, be invited to their special dinners like Easter or Christmas! Simply amazing!! He also makes sure that there are optional dishes for those who have discriminating or, allergic issues. There are so many things that I can tell you that's great about this place, but all in all, The Palms is a well run, happy, and friendly new home away from home. Check it out! Sincerely, Darnell Harrison II

My mom stayed for a 3 week respite stay in July 2023. After a very long search for a place for…read morethis stay, I came to The Palms in La Quinta . That was the moment I knew this would be the best choice for my mom . The assisted living and memory care at The Palms is exceptional The management and staff all works as one to make this experience so amazing for your family . My mom's room was beautiful , food was delicious, activities fun , entire facility is very clean, safe, and personal care was more than I could have ever hoped for ! This was definitely a 5 star experience in every way .

I do not understand how it's possible for (Pacifica/Cottages) to have this high rating. Absolutely…read moreworst experience ever for my Mother n Law. She needed Memory care. Family paid for top care level 4. She was left alone to fend for herself. Meals given, if not eaten no attempt to help her. Food horrible. Even staff said it was horrible. In a 10 day period they gave 1 shower. Family did 3 when they came to visit. We were starting to see red flags on lack of care. So I pulled bathroom emergency cord to see how long it took staff to respond. 45 minutes passed before someone showed up. Unacceptable!!! She ultimately fell in very early am hours not discovered for several hours. She was rushed to ER via ambulance. Luckily ok. We brought her back to our home after the incident. She had lost 10 pounds in 10 days. We were never able to bring her health back up from the experience she passed a being home with us less than a month later. Long story short this is not a place I would ever recommend. If care about your loved one do more research. I feel like we were duped by the Office staff. They have a few good care givers but they are so underpaid, understaffed and overworked they can do very little. 1 person for 14 patients on a couple of the occasions I was there. She went in relatively healthy beginning of February 2025 and passed in March. Absolutely Disgusting how our Elderly are treated!!!

If needed, you couldn't ask for a better facility...the physical facility and grounds are clean and…read morebeautifully taken care of...but the most wonderful part is the staff. They are caring and gentle with their clients. Every time I visit my friend I'm impressed with their cheerful dispositions and taking every opportunity to interact with the residents. And the calendar of events is incredible!

The administration of this place was taken over by Atria. My wife was here before the change, and…read moreis here now. She's in the memory care unit. They do a really nice job here. From Jon, the executive director, to the folks who do the laundry and keep everything spic and span. I'm fussy about her care, and I visited every day before the virus struck us. The people are all smiles and really care about the folks in their charge. The executive director has an open door and is immediately available to address whatever concern anyone might have. The food is better than decent. Served as best they can, with the lockdown. Snacks, drinks, all you want. Great attention to the administration of medicines. Timely and done with a smile. The staff has a way of making the folks feel "important," not just another body. And they keep us informed and advised. Important! I think they do a great job. It's the best that I have seen. Quiet at night, none of the screaming, commotion and smell that plague some of these long term care places. We are all waiting for the virus to abate so that visiting can get back to normal. I think they are doing the right thing testing and keeping people out who aren't necessary. They have a huge TV that they use to do zoom. (Or whatever) virtual visits. A nice touch. And they love dogs here. That tells you a whole lot The community is a series of nice touches!

Be prepared to loose a lot of personal property that mysteriously 'goes missing'. Less money spent…read moreon amenities, and more on educated qualified staff is paramount. Not enough staff for the about of patients! Go elsewhere!

I lived there about three years ago in the beginning it was a happy place. The staff and directors…read morewere friendly and helpful. About a year ago nearly all the directors left for one reason or another and new directors were hired. I found the new directors were really good at dodging questions. Every director, with the exception of maintenance, didn't follow through on anything and when I'd ask about something, they conveniently had no recollection of the prior conversation. There were barely any activities. Suddenly the happy, caring place I lived in was changed. Even the incoming phone greeting changed to offer a sales representative over anything else. I was in the process of looking to move to another community when I became ill. I was in and out of the facility and was barely even greeted upon return. It became very difficult to live there. I do not recommend this community at all. My opinion is that the executive director, director of nursing and the activities director are some the most insincere people I've ever met. Some of the care staff were great, others not so much. I am much happier now I've moved.

I had my mom here in memory care. Beautiful room, great food, some nice caregivers but if your…read moreloved one needs any additional assistance you pay dearly for it! They constantly call you and want you to pay for additional private caregivers @ upwards of $30 per hour because they don't have the staff. Also my mom fell several times while in there. They call the paramedics each time but they don't tell you if your loved one doesn't need to be transported to the hospital the insurance won't pay. It's approximately a $600 charge for one call. So it seemed reasonable initially but it cost me a lot more with all the additional services. My mom is doing very well in another home. It's been several months and no falls, no more calls for 24 hour caregiving! I've had peace of mind since I moved her!

The Palms Gracious Living in LaQuinta is an awesome retirement space where residents can come and…read morego as they please. This is where I would like to be when I get of age. My best friend Dennis and I found this place when it first opened so he would not worry about his beautiful father Trevitt feeling alone after his wife died in his golden years. He is a charter member. Well I promised my buddy that I would look after his father if any happens to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend, Yoshie" who has no family in the United States asked me if I would care for her. The Palms makes it incredibly easy and I agreed. The wonderful people that manages the facility, Robbie, Vikki, as well as Lenny are very caring and responsive to the residents needs. Robbie tells a joke during dinner, reads the menu selections for the day as well as activities. They have a beautiful movie theatre (along with a popcorn and ice cream machine) and Robbie even dances at the sock hop with his wife Vikki. They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, and knows each residence's health requirements, and serves dinner as well. She doesn't just see each person, SHE HEARS THEM. For she truly has a big heart. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. She runs a "tight ship", works hard to keep everyone busy, happy and strong. She's understanding, but an alert traffic cop and will give tickets if she catches any resident speeding in their scooter or electric walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time that I see her. She makes sure that this place always has a waiting list for people that want to live here. They have also have a private bus that takes them shopping, to doctor appointments, day on the town etc. Oh! I must mention that the meals are included...wonderful breakfasts, dinners and suppers, with a community refrigerator stocked with drinks and sometimes those late night snacks and munchies thought the day. I must give props to the young adults that work so hard in the facility led by Mariah. She knows every resident's name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serve the meals, but they clean each apartment, wash beddings and the hallways are always immaculate because of them. tell me? Where did they find these angels? Executive Chef, Martin, who whips up incredible meals. And if you know a resident, be invited to their special dinners like Easter, Christmas or the like! Simply amazing!! He also makes sure that there are optional dishes each day for those who have discriminating or, allergic issues. These are just a few of the incredible things you will find here at this great place, but all in all, The Palms is a well run, happy, and a friendly new home away from home. Come and check it out! Sincerely, Darnell Harrison II.

The folks are nice . My father lives there . Unfortunately the food is not that great . They have…read morecooks not chef's . Unfortunately the food has a tendency to be not the quality it should be . Otherwise it's a clean facility . The manager seem to be over worked at times .

An Amazing Experience!…read more I can't express enough how thankful I am for Lori and the entire staff at Segovia. I recently needed to transition my 91 year old mother from her own home to assisted living. I researched many locations and visited a couple of them and none of them hold a candle to the quality and care of the Segovia staff. Lori from Marketing made the process incredibly easy and treated my mom with such care and compassion. They helped me get really nice rental furniture quickly from a trusted vendor and made the move in process seamless. The building facilities are top notch and beautifully decorated. I have now had multiple meals with my mom at Segovia and the food quality is amazing and the service is excellent. The staff has made us feel very welcome in such a short time. In my mom's first week, she has already started making friends and participating in the multiple activities in the development and offsite. If you are looking for the best in assisted living in the Coachella Valley, Segovia is the place!

We were looking for a new home for mom. The process can be quite daunting. When researching to…read morefind the right place, we experienced everything from a hard sales pitch to "i do not care" attitude. Segovia WON hands down. From the first interaction with Lori Torres until this day, she was a great help for us and our decision. Lori took time to answer every question we had. It never felt like a sales pitch which we experienced with other places. Her attitude was always pleasant, friendly, yet professional. Kudos to Lori- a five star experience. So very happy we found SEGOVIA and mom can now call it her home.

The Carlotta is a beautiful, full service facility. Our loved one is thoroughly enjoying living…read morehere! The restaurant is outstanding- shout out to the top notch kitchen staff, chefs, servers, especially Russell! The activities are very diverse, so many options- cultural, educational, fitness, socials, it is amazing! Brand along is a powerhouse! This woman does it all as far as keeping residents engaged and she does it so well, always smiling, even through her own physical pain! She truly deserves a raise! Corey is the Executive Director Assistant and is very caring, hard working and extremely helpful! When he says there is an open door policy, he means it. I highly recommend taking a tour of the facility if you or a loved one are looking for a lovely assisted living facility.

Had a horrible time there. The bed was very uncomfortable and at night could not sleep because I…read morehad terrible back pain. I was writing around in the bed, to the point where I almost fell off. Tried to get help but my room was at the very end of the hallway and someone closed my door, without asking, and I yelled for help without success. When help finally came, after who knows how long, I was almost on the floor. I confronted the night nurse about my closed door and why wasn't rounds done during the night to check on patients, her answer was that they give out meds. at certain times, as well as meals and that's when they see patients. So, I said that we have to go by their schedule instead of the other way around- they're supposed to be looking after the residents there as that is their job. I could not believe how backwards her thinking was and leaving the residents in a potentially dangerous situation. Obviously, she, as well as the night staff, either need to be better trained about how to care for residents at their facility, or relieved of their duties. I ended up going to the ER and never returned to that awful place. Addendum: Received a reply from the Director, stating that I was at "The Springs at the Carlotta" not The Carlotta. Very confusing. I apologize but having 2 separate facilities at the same location, with virtually the same name, is very confusing. The above review was meant for The Springs at the Carlotta. Cannot find this facility on Yelp but will continue to try or write to them directly. Again, sorry for the confusion.