The administration of this place was taken over by Atria. My wife was here before the change, and…read moreis here now. She's in the memory care unit. They do a really nice job here. From Jon, the executive director, to the folks who do the laundry and keep everything spic and span. I'm fussy about her care, and I visited every day before the virus struck us. The people are all smiles and really care about the folks in their charge. The executive director has an open door and is immediately available to address whatever concern anyone might have. The food is better than decent. Served as best they can, with the lockdown. Snacks, drinks, all you want. Great attention to the administration of medicines. Timely and done with a smile. The staff has a way of making the folks feel "important," not just another body. And they keep us informed and advised. Important! I think they do a great job. It's the best that I have seen. Quiet at night, none of the screaming, commotion and smell that plague some of these long term care places. We are all waiting for the virus to abate so that visiting can get back to normal. I think they are doing the right thing testing and keeping people out who aren't necessary. They have a huge TV that they use to do zoom. (Or whatever) virtual visits. A nice touch. And they love dogs here. That tells you a whole lot The community is a series of nice touches!

Be prepared to loose a lot of personal property that mysteriously 'goes missing'. Less money spent…read moreon amenities, and more on educated qualified staff is paramount. Not enough staff for the about of patients! Go elsewhere!

I recently got my 91 year old dad settled in here in the assisted living section and we are both…read morequite happy with the place. There have been a few minor hiccups in the beginning but everyone is so nice, helpful, and friendly. His first morning there, many of the staff members came by to introduce themselves....even the chef! It's only been about 2 weeks but so far, I'm quite impressed.

My Mother spent a couple of years at Mission Hills at Rancho Mirage. Long and the short of it is…read morethat if I could do it all over again, my Mother would not have lived in this facility. Mentally my Mother was of sound mind when she got to Mission Hills, but she was wheel chair bound. As her health declined, so did her care. We understand this is an "Assisted living" facility and not nursing care, however, but that doesn't negate their mission of helping the elderly and properly informing the family with updates of any health situations as they arise, and inform us they are unable to assist with their care properly in this facility. There was little to no communication regarding her health decline, until it was too late. My Mother was alone in her room for hours on end, often missing bathing, she had multiple bed sores, some of which quite large in size. They let us know at the final hour that in order to care for her properly her rent would increase significantly, so we made the choice to move her. Bottom line, if your parent is in decent health, active to some degree, and able to make decisions on their own, this is a fine retirement spot. If your parent needs any real assistance, go elsewhere, they will not get the proper care they need here. I waited to write this review until a few months after her death, so I could write it fairly and without emotion clouding my review.

I have worked with Caleo Bay for over five (5) years as a euchristic minister for the sick and I…read morefound the staff to be caring, professional and nurturing. They treat every resident with a great level of respect and facility is always spotless and very well maintained. I would without hesitation recommned Calio Bay to anyone looking for a safe and caring facility to house a loved one how is having memory issues and needs assistance. I visit many such facilities and Caleo Bay in La Quinta is by far one of the best.

The staff at Caleo Bay were kind enough to arrange a one-day paperwork and move-in. The only aspect…read moreof the moving in that I would have addressed, had I been a staff member, was the level of cleanliness of the room. It didn't need to be cleaned immediately, but it was never thoroughly cleaned; the walls and doors are pretty gross. I keep meaning to come with a bucket and some Pine Sol and scrub the room. Just don't have the wherewithal. But as far as a sanitary environment, there is room for improvement. The only other areas that need to be improved are activities and ambiance. For example, there aren't enough exciting activities going on, and folks gather in the TV room just to sit like zombies because the volume is so low and the seating isn't comfortable. In the dining room, perhaps putting a large screen video on or at least some relatable music--not country--could play during the meal times. Everything else is great.

I'm a male caregiver who applied for a position about a month ago and never received a response. I…read morefollowed up by calling Bella and spoke with the front desk staff (I don't recall her name). She told me she would notify the Health & Wellness nurse and manager about my application. During that same conversation, she also suggested that I might want to apply for a different position because she had "never seen a male caregiver in assisted living." That comment was discouraging. Caregiving should be based on skills, experience, and compassion -- not gender. Male caregivers are fully capable of providing respectful, quality care. Being indirectly discouraged from a role simply because I'm male felt unfair and unprofessional. I was genuinely interested in working here, but this experience left me disappointed.

Beautiful facility that has everything going for it. However, the admission and assessment process…read moreleft a very bad taste in our mouth. The assessment had NO physical aspect to it but then we were told my father "required too much care". For the record, he walks with a walker, mentally sharp, takes care of all his own personal hygiene needs. I just don't feel like they were honest about what the reason was. My father worked until he was 83 as a stock broker...golfed until he was 90. He's 93 now. Not run very professional and I have been in the medical field for 50 years. I know about assisted living facilities (my mother was in an Oakmont for 12 years). I know about Skilled nursing and the difference between them. Anyway.... much improvement needed from the LVN that does assessments. NM, Medical Practice Consultant

The Palms at LaQuinta Adult living is an awesome retirement space…read more This is where I would like to be when I get of age. My best friend and I found this place so he would not worry about his beautiful father feeling alone in his golden years. Well my friend died and I promised him that I would look after his father if anything happened to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend" who had no family in the United States asked if I would care for her. That's what I'm doing now. The wonderful people that manages the facility, Robbie,Vikki as well as Lenny are very caring and responsive to the residents needs. Robbi tells jokes at dinner, reads the menus, tells the activities for the day, what movies will be playing in their theater (along with a popcorn and ice cream machine) and dances at the sock hop with his wife Vikki! They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, knows each residence health requirements, and serves dinners as well. She doesn't just see each person, SHE HEARS THEM. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. And she runs a "tight ship"! Works hard to keep everyone busy, happy and strong. Understanding, with a big heart, and is the traffic cop and will give tickets if she catches any resident speeding in their scooters or walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time I see her. She makes sure that this place always has a waiting list to live here. There is a bus that takes them shopping, doctor appointments, day on the town, etc. The meals include a wonderful breakfast , dinner and supper, with a community refrigerator stocked with drinks and some times those late night snacks and munchies throughout the day. Oh! I must mention about the young adults that work so hard in the facility led by Mariah. She knows every residents name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serves, but they clean rooms, wash bedding and the hallways are immaculate because of them. Where did they find these people? The Executive Chef. Mr. Martin, who whips up incredible meals. And if you know someone who lives there, be invited to their special dinners like Easter or Christmas! Simply amazing!! He also makes sure that there are optional dishes for those who have discriminating or, allergic issues. There are so many things that I can tell you that's great about this place, but all in all, The Palms is a well run, happy, and friendly new home away from home. Check it out! Sincerely, Darnell Harrison II

My mom stayed for a 3 week respite stay in July 2023. After a very long search for a place for…read morethis stay, I came to The Palms in La Quinta . That was the moment I knew this would be the best choice for my mom . The assisted living and memory care at The Palms is exceptional The management and staff all works as one to make this experience so amazing for your family . My mom's room was beautiful , food was delicious, activities fun , entire facility is very clean, safe, and personal care was more than I could have ever hoped for ! This was definitely a 5 star experience in every way .

I do not understand how it's possible for (Pacifica/Cottages) to have this high rating. Absolutely…read moreworst experience ever for my Mother n Law. She needed Memory care. Family paid for top care level 4. She was left alone to fend for herself. Meals given, if not eaten no attempt to help her. Food horrible. Even staff said it was horrible. In a 10 day period they gave 1 shower. Family did 3 when they came to visit. We were starting to see red flags on lack of care. So I pulled bathroom emergency cord to see how long it took staff to respond. 45 minutes passed before someone showed up. Unacceptable!!! She ultimately fell in very early am hours not discovered for several hours. She was rushed to ER via ambulance. Luckily ok. We brought her back to our home after the incident. She had lost 10 pounds in 10 days. We were never able to bring her health back up from the experience she passed a being home with us less than a month later. Long story short this is not a place I would ever recommend. If care about your loved one do more research. I feel like we were duped by the Office staff. They have a few good care givers but they are so underpaid, understaffed and overworked they can do very little. 1 person for 14 patients on a couple of the occasions I was there. She went in relatively healthy beginning of February 2025 and passed in March. Absolutely Disgusting how our Elderly are treated!!!

If needed, you couldn't ask for a better facility...the physical facility and grounds are clean and…read morebeautifully taken care of...but the most wonderful part is the staff. They are caring and gentle with their clients. Every time I visit my friend I'm impressed with their cheerful dispositions and taking every opportunity to interact with the residents. And the calendar of events is incredible!

Amazing care, very clean, professional and friendly staff. We were very impressed with the care…read moremy mom received .

Do not take your loved one here. We took our mom after a brain surgery where she fell 3 times…read moreinitiating another trip to the hospital. Not one nurse from facility was there to inform EMT staff about my mom and background. My mom fell because she kept trying to get out of bed early in morning to use bathroom. The excuse the staff gave was that they don't have enough staff to watch patients over night. I was given a phone call myself to ask if I could go and sit with her because they didn't have anyone.