This place is awesome. The owner Richard is super accommodating and takes his clients seriously. He…read morehas the best prices in town and Is always aiming to please. He constantly asks if there's anything I want that he can get and is always looking to expand his stock. I've yet to find another place with the kind of customer service I've received here. He has truly earned my business for a life time. If you're in the area stop by and you won't be disappointed. Oh and he also delivers which is a HUGE plus for someone like me.

From the owner: Our exceptional customer service in addition to our wide range of Tobacco-related products provide…read moreour guests a remarkable home-like experience. We're Glad to Serve all of our Community with Outstanding customer service & quality products. We take request from our guest all the time & help them to get the products & services they deserve. Many Blessings & Thank You for allowing us the privilege to serve you & your family.

Great service and prices were great with a large selection. They actually order things if you need…read morethem. Good job.

Super friendly people. Great service and prices. Lots of selection and products. Will be back to…read morecheck out more stuff.

I visited this store and was attended by Von whose customer service skills were excellent. A…read moretremendous asset to your business. Kudos

This is a great place with a very knowledgeable employee, Bri!!!! My woman is not familiar with…read moreproducts, so she asked Bri for assistance. She was patient with my girl and explained items to her. I'm very grateful to her for doing that. Also the store is clean and well kept up. I highly recommend this store!!!!

I rarely give good reviews to smoke shops, but this place is heavenly. They have a crazy big…read moreselection and the prices are better than elsewhere. Rows and rows of different colors and options, and the merchandise is higher quality than I've bought elsewhere. The owner was also super chill and friendly and gave me some great recommendations. If you ever wished Costco had a smoke shop section, come to this place - its as close as you can get.

This shop offers exceptional pricing and friendly service. They have such a huge selection and when…read morei told the owner i needed to stay on budget, he said, "no problem." It's a family run business, which I happen to like, and they have been in smoke business a long time. They really know what's up. Lonestar Smoke really goes the extra mile. Definitely recommend.

Great Experience will come back soon. This place sells what I need. The guy was very healthful.read more

Great customer service, fast and friendly. Very knowledgeable on product. Helped me how to set up…read morethe device

Alarming Stocking Practices & Horrid Customer Service (Go Elsewhere) - TLDR: Owner admitted to…read morelying to me when I sought exchange/discount for old crusty gummies he apparently wanted to restock. Interaction recorded and verifiable. Will upload to Google review if Owner attempts to dispute. Owner admitted to lying during our short product exchange. I purchased blueberry gummies I'd bought here before but after driving 10 minutes home I saw they were not the same vibrant blue as last time but pale white & green with a chalky substance on them. I called the store repeatedly to discuss a refund/discount but the phone rang off the hook. I kept trying to reach them the entire time I drove back to the store. By the time I got back I was extremely upset and wanted an exchange and a discount of new gummies. Owner said it "wasn't his problem" phone didn't work. Owner also stated it was against franchise policy to give discounts of any kind. He then changed his tune, apparently just to dig at me, and said he "had to say something" because I "just came in wanting a discount". He stated he would only give it to me if I was 'nice'. When clarifying if he had lied to me he said "yeah basically" - which is when he realized I had started videoing our interaction. I asked why it was okay to refuse to discount me for being upset that I got gross gummies, couldn't reach him, and had to take an extra 20 minutes out of my day for this exchange. Owner finally stated he would give me 20% discount but "would never serve" me again. Which I profess to be fine with considering how horrible this experience was from start to finish. Then he repeatedly apologized and seemed like he wanted to backtrack. Give me a break. ALARMING - when I poured the old gummies out onto the counter to take a video of them he got upset and goes, "Why would you do that!?" stating he now has to throw them away. I reminded him I had already touched them and they were clearly old so he should throw them away no matter what. WHY WOULD HE RESTOCK THOSE!? Owner needs to leave the nice bespectacled guy at the counter, take a customer service course, and try not to bold faced lie in the future. I've spent hundreds of dollars here - now I'm going back to SMOKEY'S ON WESTHEIMER (they have a bigger store and parking lot). Such an absolutely upsetting experience from a health and humanity perspective.

They made it right, it is great. Very nice store, very secret. Very nice shop lady. Nice book…read moreshelves.

Great service!! Super good customer service and always happy to help and give lots of information.read more

Came in today and Spring was so helpful with recommendations. She willingly answered my tons of…read morequestions and provided excellent customer service! I'll definitely be back to patronize!

Good selection of products Very helpful with purchase of…read moreproducts. They took the time to explain everything and helped me understand what the best products for my needs

Went on a Sunday, the business hours were posted on the front door saying it closed at 6 but I went…read moreat 5:20. The store was closed and lights were all off. Be better as a business, positing false information smfh ‍