Best shop I've worked with, super on point, responsive, and extremely helpful. Whether getting new…read moretires or fixing up something on the car, will definitely be a repeat customer.

Great service as always. Dave is a gem! He got me in when I explained I was having a grinding noise…read morethat started the day before. I really appreciate the mechanics as well! Great place for service & tires!

DO NOT HAVE YOU'RE CARS SERVICED HERE !!!! My vehicle was serviced for an oil change and I was…read morethere for 3.5 hrs for them to then tell me I needed a new oil pan because the plug was stripped ! That was told to me 2 hours into the service. I attempted to have the incident Investigated through their corporate dept and it was a total failuer from start to finish, just like the oil change !!! If you value your vehicle and want good service and repair, NEVER take it to PEP BOYS in Orland Park or any PEP BOYS for that matter. Look them up on the BBB website and it will explain it ALL !!! The Investigation by the way was a JOKE and poorly conducted !! You definately will not win with this company ! Horrible Service !

Pep Boys on 159th and Lagrange...I've gone to them for oil changes for several years only because…read morethey are near my home. Mike is the most condescending service person I have ever encountered. Immediately after leaving every service visit to this location, and putting up with his BS attitude, I tell myself it was the last. Totally my fault for continuing to go back but that has ended now. My most recent experience (today) occurred after I scheduled an oil change online indicating that I would be waiting at the facility while car was being serviced. Apparently, my telling him I was going to wait, which is what I previously indicated when I submitted my request online, wasn't going to work for him. With a disgusted eye roll he told me it would be "a while" until it was ready. After asking multiple times how long was "a while" he said 2-3 hours. This was after he told the women in front of me hers would be 30-40 minutes. This is just the latest, and not the worst, experience I have had with Mike. I will never waste my time with Pep Boys again.

One morning I was leaving out for work, And discovered I had a flat tire. I came across this tire…read moreplace, luckily they had my tire size. The price for the used tire I needed was average price, they were nice with quick service. If your close by, and need your tire fixed. This is one of the places to let do the job.

They are rip offs wish I would've read the reviews before putting my car in these people hands they…read morehad my car for a whole month not to mention when I got it back dog prints and hair was all on top of my car inside my car as if they was dogs sleeping inside my car dust inside I had to pay for a expensive deep cleaning for something i didnt do these people are careless when it comes to other people belonging not to mention my cup of change gone im doing some investigation and Most likely opening up a case they will not get away with what they did to my car

Christopher was very helpful and arranged for quick and easy visit to fix my headlights on very…read moreshort notice. Very good report on what was needed and what was not necessary on this short notice. Reasonable priced for what was done. Christopher will make great go to manager if you want painless experience. Old school solid guy

After jiffylube stripped the bolt of our oil plug, Firestone tried to charge us $777 for a new pan…read moreand oil change. We had it done at our dealership for just $130. We didn't need a new oil pan. They figured out how to remove the plug. I say trust your dealerships.

I rolled up to Tuffy tire and auto one hour before they closed. I asked to see if they could change…read moremy oil before they closed. Most places would have brushed me off, but they took care of me. I appreciated them squeezing me in! They were very friendly, and their prices were reasonable. I plan to come back for future services!

Today, my mom's check engine light came on. She called Tuffy in Orland park and they said bring it…read morein. They called back within a couple hours with codes and information that was overwhelming. Joe not only talked with my mom but called me to explain what was wrong w her car. He not only called Kia dealership for me and explained the issue with my mom's car, but also gave me a number for a tow at a great price. Thank you to Joe and James for being the kindest car shop I've been to! Sitting in the waiting room I saw the loyalty and love within their business. One lady updated a worker on her daughter getting job, another customer talked with the same employee about birthday parties for their children.. calling people by their first name, having family conversations, and making calls on behalf of your car, sets them apart from any car shop I have been to!

I went out to my car on a Sunday and my tire light was on. I found the Tinley Park Firestone open…read moreand called. Tim (manager) answered and said I could bring it in. They were VERY busy, and he said it would be a few hours. So I left it and he called 3 hours later that it was done. I had a nail in my tire, they fixed it (very reasonably), and called and said it was ready. I came and picked it up. Tim could not have treated me nicer. Will definitely go back.

Waited for three hours, said they could not find two parts to fix my air condition, asked me to…read morelook and see if I could find them elsewhere?I I paid 300.00 dollars and I still have no air. I. am 91 years old and do not need this kind of trouble .Harold Vancoevorden I'm in

I had a Dead battery. Eric jumped my car, followed me to the…read moreshop, & they replaced my battery. Thank you so much!

Online requesting a front end alignment due the fact changed out my front struts on my 2004 Saab,…read morereceived a call to confirm the the of 3:00 pm arrival 2:50 out 4:15? Price advertising $99.00 with you waiting! My price out the door $148.00 no mention of before hand if my saab would be an up scale in price , just the price of $148.00 no mention of the time frame 30 days ,one year etc Not if it was just me some other factors! Based on other yelp reviews , and me living 5 mins away, maybe this Could have been a shop to use. Well that's my take on this local shop here in OP

Wow. New to the area and ended up with a nail in one of my tires. Empire was very close to my place…read moreso I figured I'd give them a try. Checked their hours, found out they opened at seven on Saturday, so I got there a bit before. At seven on the dot, somebody showed up to open. I waited a few minutes to let the guy get set up, turn on the lights etc., before heading inside at about seven fifteen. I was greeted, and when I explained I needed a repair, the man at the counter let me know that the techs didn't arrive until eight. I kind of chuckled and said, "Well good for them!" So I settled into that waiting area. Between the TV, magazines and wi-fi I knew I could stay entertained, and honestly, without an appointment, I was just happy someone was willing to help. I was the only customer in the place, and didn't pay much attention when the counter guy left and went into the shop. There was the sound of activity, and I heard an air wrench, and didn't think much about it. Twenty minutes later, the guy who I found out was named Brian, who I figured for the boss, and who was dressed pretty nicely, came back to the counter and said, "Okay, you are all set ." "What do you mean?" "I took care of it." "Took care of it? You didn't have to do that! I was fine with waiting." "Nah, I wasn't going to make you wait for that." So the boss, who wasn't really dressed to be working in the shop to begin with, took it upon himself to repair my tire so I wouldn't have to wait, and in his mind, be inconvenienced. And it wasn't a big ticket God knows, just a repair. Well that speaks volumes to me about how Brian runs that business, and how he treats customers. It was my first time in there and that is how I was treated! So happy with the service and the ease of getting my tire repaired. And happy to have a tire and repair facility that I know will take care of me when I need something. Would give more stars if I could!

Have taken a couple of cars here for different issues. They always fox with ease and pricing is…read moregreat