Picked up a couple of rollator walkers for my parents and their Coeur d'Alene facility. Very friendly staff and great service!

Thank you Bellevue Healthcare Spokane! In the midst of COVID crisis we needed a home hospital bed. Craig came out same day and did a very professional install and training. We forgot to order a mattress pad so Craig called the office and they had one ready for me 15 minutes later when I got there to pick up. Kind and professional team members in the field and in the store. Thank you very much again! read more

Am in town and had a CPAP mask rip. They set me us including having the respiratory therapist come out and consult me. On top of that they gave me a discount to help me out. Another employee was providing excellent customer service to another customer while I was in there. The customer service was outstanding and I highly recommend them to any one that needs medical equipment. Will definitely use them if I need assistance with medical devices in the future. read more

I am going to replace the old wheelchair with a new one. Guess where I am going. Having been in retail, I know the value of service.

I called about a wheelchair rental this morning and got my questions answered, helpful and friendly told me they had a lot of inventory to choose from and the price was $55 monthly. Called back with a few more questions less than an hour later got a different csr who told me a completely different story not much to choose from and the price would be $200+ per month. The guy was totally a used car salesmen I won't be a customer here!! read more

I was in Spokane last week and I wanted to get a Lift chair for my Mom. She needs some help standing up and the ability to elevate her feet. Matt was working the front counter and provided me all the info I needed, and for my questions that he didn't know the answer to, he found someone that did! The delivery was easy to setup, as I wanted to be there so Mom didn't have to deal with any headaches. The delivery guys called and let me know they were on their way over, they arrived in the window we needed it delivered, what more could you ask for? The best part was we found a chair Mom liked, which also had the "battery backup" feature, for those rare occasion when there might be a power outage, so neither of us need worry that she might get 'stuck' in a reclined position. Thanks Guys, we couldn't be happier! read more

My recent experience with this business was frustrating, to say the least. I was given different info by 3 different people. Was going to be charged to rent a needed accessory for nearly the after insurance rental charge of the main item itself. The rental cost of the accessory exceeded the purchase price of a new one. I instead went to Valley Mission Pharmacy. Less cost ($0) after insurance and incredible service. read more

If I could give a zero star I would. When I first walked in I noticed an odor. By the time I completed the transaction Felt like throwing up. The store was dirty, carpet ripped ( frayed as well) in many places. Looked the the store hadn't been cleaned in years. Unable to walk out because my surgery was the next day and it was too late to find another rental place. After the scooter was placed in my back hatch, I got into the car. The stench from the scooter was overpowering. While I am having surgery, my husband will return the smelly knee scooter and go to another establishment to rent one. I will never return to this store. read more

I recently ordered items from Bellevue Healthcare and have found out they do not tell you everything upfront. BEWARE! We ordered a toliet riser for my inlaws. Never was I told that they could not be returned even if unused. The riser did not work because it was too narrow. I thought OK I will eat the cost. Second item we order was a chair with a lift. They did not have one in stock in the color we requested so it had to be ordered. We also added heat and massage. The chair was delivered and does not work, Joe was told me we have 10 days to try the chair and return it for a full refund. Today Joe tells me there is a restocking fee of 25%. Had we know this up front we would not have ordered the chair. The chair was delivered without a receipt and no paperwork stating that their was a restocking fee. When the order was placed there was no coversation about restocking fee. This company is not to be trusted. BEWARE read more

I signed up for Yelp just for this review. That alone should tell you how bad this company is. Worst company I've ever had to deal with. Seriously. No call backs, ever. Neither my local store, Spokane, or the Bellevue locations are able to return calls so don't expect or rely on them to do so. Two weeks, and counting, to get any parts in. Phone operators seem unaware that the sell wheelchairs and that they, the phone reps, are at work and should be engaged in some basic customer service. Truly clueless! The want to send a "technician" out to my house to look at my manual wheelchair before they order parts. It's an added cost to Medicare, and me, for no reason. It just adds to the cost and delays the parts. Some Federal investigators should be looking into this as I'm sure it happens where ever there is a Competitive Bidding Program, which in of itself, is a way to over charge the taxpayer and the disabled. read more