Arrow is excellent! First incident: They sent a great tech to my home to retrieve my (only) set of…read morecar keys locked in the trunk of my car. Great service, good rate! (and he didn't even laugh!) Second incident: The connector on my car remote broke, and I failed in my efforts to contrive a fix. So I was amazed that Arrow had my exact car remote in stock, reasonable price--and this was for a 2008 Mercury!

I had a broken lock (the latch didn't go in) and a lock that needed rekeying. After reading rave…read morereviews, I decided to give them a call. They were able to send a technician the next day. Jerry arrived just on time. He fixed the broken lock and rekeyed both locks. It only took him 20 minutes! The charges were very reasonable. $120 for a service call; $35 for rekeying each lock. The total including taxes was about $207. I highly recommend them!

Quick, friendly and expert service! I needed a replacement key for a lockable box and they had one!read more

Been a customer there for years because they were located conveniently. They've always been a bit…read morerude but I overlooked it. Today I was waiting for a parking space to shop next door and then swing by there to copy a key. Since I was shopping elsewhere I didn't want to park in their lot. While I was waiting for a car to pull out of the street door, my bumper was hanging a foot or so into their driveway. No cars were trying to get in. Nobody was being inconvenienced but one of their employees, who was backing out of a spot in their lot decided to get out of his car and tell me to move. He said "you can't park there" to which I replied that I wasn't parked, I was waiting for a guy that was going to pull out. He then tried to incorrectly define for me what "parked" meant and I told him I wasn't harming anyone and I'd be gone shortly. Then he pulled the classic passive-aggressive BS that "customer service" people go to when they know they are wrong: "Ok sir we'll try to have a nicer say...you seem to be really angry" The irony of course is that the guy saying this got out of his car to get mad at me for blocking 1/10th of his driveway. Last straw for these guys. Lots of other locksmiths around that aren't angry and aggressive.

It has been absolutely a pleasure doing business with Erich of Raven Lock and Safe! This was…read moreANOTHER wonderful Yelp find. I searched Yelp and filled out the requested information regarding a door locking issue I was experiencing. Erich/Raven Lock and Safe replied quickly, communicated clearly and asked good questions regarding the scope/intricacies of the job. As it turned out Erich was able to come out on the same day and completely solve the locking issues we we're experiencing. Erich charged a very fair price for his exceptional professional services. I have added his name and company to my contact list and would call him first the next time I have a lock/safe or security related question or need. Thank you again Erich, and thank you Yelp! Respectfully, Tom D.

Erich was very responsive to our request for a re-keying of our new house. He arrived right on…read moretime and did a great, professional job on our locks. He even put a special mark on our keys to make them easy to identify. His prices are very reasonable.

They were ready to go let my daughter in her home at 11:00 pm and arrive within 10 minutes…read more Then she found her key and I called back to cancel and offered to pay for the false alarm and they didn't want anything for their time. Great friendly customer service!

I live on an island off of Bellingham and needed help opening and re-keying a digital door lock…read morewhose battery had died. Beattie's Lock Smith responded the same day I called, jumping on an early evening ferry to come out and do the job. Unbelievable customer service at a very reasonable fee. I highly recommend this compan!

Randy came to me house the night after I left a message at the company explaining my garage door…read morewould not go up. The next morning he examined the door and said the spring was shot. The following morning he fixed everything and left my garage clean and working like new. From broken to new was 24 hours. This is a great company with a professional technician.

Randy knows garage doors. I called in the early morning, and he came in the late afternoon. He…read morerepaired the door in about a half an hour. Quick efficient, friendly, and reliable.

I have used this company twice. Once to replace and align sensors and just now when the motor…read morefailed. They didn't do the original install, and now that the whole system is 20 years old. Quick, easy, very responsive.

Their technician OVERCHARGED me…read more I had my garage door inspected and adjusted. There was nothing really wrong other than that the door started squeaking a little (even after I lubed the joints). Also, 4 years had passed since the last inspection and tune up. It literally took the technician less than 10 minutes. He asked me for $150. Because I could not believe what I was hearing, I asked him again. He insisted that $150 is the minimum they charge (up to an hour). As soon as the technician left, I called the office. They told me the the minimum charge for a service call is $100 (plus tax). So, I asked them why they think the technician told me $150, but they could not explain why. The technician must have pulled the number out of thin air! I'm certain that there are many customers out there who were overcharged because I wouldn't have thought anything of it if the technician spent close to an hour even if they charged me $150. Also, as you can see in my original review, a different technician, John, charged me a half of the hourly rate back then (4 years ago) because it only too him 30 minutes. Clearly, they don't do that any more. I have to say I'm disappointed because I believe in common sense. *About the rating. I gave 2 stars because the office corrected the mistake. Otherwise, I would have given 1 star. ***************************** If you found something useful in my review, please hit "useful" so that I can improve my future reviews. If you love food and traveling, follow me, or better yet, let's become Yelp friends! Thank you and happy Yelping! If you think your friends will find my review useful, please share it with them!

Mark's a very good general contractor, arrived on time, with the necessary tools and even tolerated…read moreme as his helper. We installed a glass shower door... And what we learned, we will apply to the next two shower door installs that will be installed in about two weeks

Mark is a stand up guy! He will honor his word and will do what he says, a rare thing in business…read morethese days. They work hard, and offer real quality workmanship. I recommend them highly!

Excellent work building a hand rail for our front porch steps. It looks great and fits the look of…read morethe house.

They were promp and professional, clean and orderly. Efficient! I highly recommend this company.read more