UNORGANIZED is an understatement!! I'm new to Bellingham & this was my first negative experience in dealing with a local business. I didn't want to give a bad review because I wish to contribute to independent businesses succeeding. I also respect an individual who tries to make a go of it in small business. I'll share my experience & you can decide for yourself if you want to trust this guy with your shoes.
I dropped off a nice pair of boots for a sole replacement. Asked if they could be ready in a week or so & Alex, the owner, told me, "No problem, I can have them ready on Monday for you." I paid $20 deposit on an estimated $35 job, took my ticket & left. I came by the shop late afternoon that following Monday.
Not only were my boots not ready but they were NOWHERE TO BE FOUND! It didn't matter that I had my ticket. The owner started pulling random boots out of piles & various trash bags (I guess what he uses for storage), asking, "Are these yours? How about these?" I could not believe it. After 10 minutes, he still could not find my boots. At this point, I began to fear that maybe someone else with a size 9 was walking around with my beautiful boots on. "How could this happen?!" I asked. The owner did not even have the good manners to attempt an explanation, apologize or even act the least bit embarrassed at not being able to locate my boots. I told him that I wasn't leaving until he found them.
In another 10 minutes, he finally dug them out of the bottom of one of the unmarked garbage bags (no ticket, name or number on them) & just said, "they're not ready, I'll have them done Wednesday." After an experience like this, I normally would have taken my stuff & demanded my deposit back. However, this was a week before the holidays & I was leaving town. I wanted to wear my boots & didn't have the time to start the process over somewhere else. I also know that Alex is just trying to make a living & perhaps he deserved the benefit of the doubt & suffered from lack of organizational skills at a busy time of year.
I came back two days later, my boots were ready & on the shelf - yay! He still charged me the additional $15 (which, if I was handling his customer service, would have been waived).
So now I finally have my boots back, complete with cheap new soles, permanent glue shining ON THE LEATHER toe & already a gap between sole & boot. Besides that, they must have been forced onto a shoe holder during repair because my perfectly fitting boots now slip right off my heel!! Will not be returning for a repair of the repair as I don't want this guy near my boots again! read more