I visit Burton's when we vacation in the area, and am always impressed by the selection - they have a great variety of beautiful jewelry and home items, something for everyone, in every price range. The staff is knowledgeable and helpful. It is always a great experience. read more

I took an old and valuable piece of jewelry in to be repaired. It was done well, quickly, and at a lesser cost than I was expecting. Some of the staff were brisk and businesslike, some warm and charming. I wasn't shopping for anything, but, while waiting for an estimate on the repair cost, I looked through the store and they have an interesting selection of items. I would absolutely return. read more

Burton Jewelers - Sterling watch fob - Jewelry Near Me - Anacortes, Washington

They rebuilt my great grandmothers wedding ring, with the same stones and platinum (with a bit of added platinum, as it was about 100 years old, and bent horribly out of shape!) I couldn't be happier, it's beautiful, a truly priceless family heirloom read more

Burton Jewelers - Jewelry Near Me - Anacortes, Washington

I had my ring appraised by Mr. Burton... classy, thorough, professional, personable. Highly recommend.

Popped into Burton's to see if I could get my ring fixed - I bent a prong - and was pleasantly surprised that they asked if we could wait a few minutes so they could fix it. During that time we wandered around the store and discovered all kinds of treasures. Wonderful place to ship for gifts! I would recommend this establishment for not only jewelry repair but shopping in general. Thank you for your excellent customer service and Philip, your wonderful stories of the past! read more

Best jewelry and fine china store in town by MILES! I love Anacortes, and Burton Jewelers is a historic attraction if you ask me! Tons of classic pieces ranging in prices. Although the price range for a lot of these may be out of your budget, if you look hard enough you will find pieces that suit your tastes in your price range. For example, I bought a christmas present for a friend, a flask that had a crab on it for less than $30! And it was pewter! Great store, great items, and if youre not there to buy than you can at least see some of the amazing art and history they have carried for such a long time. read more

Terrible! I spent a lot of money getting my picket watch engraved, and buying it in the first place. Then when it broke, they wouldnt fix it! I spoke with the owner, Phil Burton, the day I bought it when he told me TO MY FACE that if anything happened he would fix it! Kat Tatum read more

I've been noticed five times now about Holly updating her comments on my review. My experience with this person and business just gets less unprofessional all the time. Hence, why I have rated it as I have. Secondly, Holly, you didn't use the back computer when I was there...however someone ran up to you while you were entering my job in the system at the front. She was waving her hands and motioning you away from the computer as if she was anxious and very upset. You can try and comment on everything I have experienced, trying to make the customer sound bad. Ultimately, it just reinforces my experience. This is a review of what I experienced dealing with you and the store. Apparently your business thinks the customer is always wrong. I've been in the customer service world for nearly 40 years now. While customers are not always right, they do deserve better treatment and reviews are a chance for businesses to learn. read more

I took a silver sterling set in to have it engraved. It came back scratched but they refused to accept responsibility for it. Also they would not honor discount coupon from the Kiwanas. read more

My ring had to have a prong repaired. I took it to them to do the repair since I purchased it from them. The repair work is garbage. I am going to have to take it to have it actually repaired at another store. read more

Service out standing, very friendly and competent. COVID precautions are well in place. Highly recommend these fine folks

I have been a customer here for 10 years. Though I regrettably don't live in Anacortes anymore, when visiting there this past summer, I dropped off my 25-year-old wedding ring for repairs -- serious repairs -- because I trust Phil Burton, Jr. I won't go anywhere else. My ring is best described as a 'trinity ring' because it is 3 bands in one. All of the many stones are pave' set meaning they are individually inlaid into their respective prongs. In addition to having a missing diamond, the prongs were worn down and there would be a continuous, ongoing danger of losing other diamonds because of the inability of the short prongs to hold the other tiny diamonds in place. Bob (the goldsmith) and I discussed both doing the work and not doing the work. Choosing to do the work because of my sentimental attachment to my wedding ring, I trusted him to advise which prongs should be rebuilt so as to lessen the danger of losing more diamonds in the future. The more labor, the greater the cost. Burton's does not do work quickly. I always wait longer than the estimated time to get my jewelry back. However, because I trust them to get the job done in expert fashion the work is worth the wait. If there is a delay that is becoming unreasonable, Phil usually adjusts the price on the backside and undercuts his original bid for the work, not by a lot but again, enough to reward me for the delay. In the final analysis, I have always been satisfied with the work and service performed by Burton Jewelers. I also want to give a 'shout out' to Anna Maria, a young woman perfectly suited to customer service. She listens well and then soon after my phone call gets me an answer to the question posed. Well done, Anna Maria! read more

Worst customer service I've ever experienced at any business in this town...They profile patrons and if they think you are a big spending potential customer, they offer you cookies and all their attentions. If you are an average person just in for a look and possibly to buy something then you are totally ignored. The Burton's rude and act as though they haven't time for you, and that you are bothering them...I will never darken their door again and I will tell all my friends in town as I am local...Oh and this is not just a one off experience... read more

Update: I picked my ring up today. Not only does it look great (and fit properly), but they acknowledged the long wait and waived the cost. I was shocked; I never expected them to have done the work for free (just the acknowledgement was enough to please me), but that really shows that they're willing to take care of the customer! That kind of customer service is rare these days. read more

Poor Customer service! I brought my ring in for an Insurance appraisal. I was given a written receipt that it would be done by March 28, 2015. I went in on April 6th and my ring was still in the safe. I called today and was told that there were 80 pieces ahead of mine and it would be another month! read more

I had to take the my ring into ANOTHER jeweler to have the replaced prong fixed. Since I am not confident in the work. Went to Charles Jewelers in Burlington who kindly fixed it for free and polished it too. What a difference. read more

The jeweler does careless work. The staff is rude. The son of the owner makes excuses rather than making it right. I would not trust them with any more jewelry. read more

Doug and Phillip Burton's jewelry shop is, in my mind, second to none. While they may not be a discount shop, their prices are very reasonable and their product is Top Notch! You can trust them with your most difficult repairs and with any special projects. They are able to make unique pieces which will last the test of time both in durability and in style. read more