Outstanding experience, outstanding result. My wife and I are really happy with the new driveways…read moreinstalled by the System Pavers crew. The front of our house looks fantastic and we're getting lots of compliments from neighbors and people walking by. We solicited bids from multiple contractors, ranging from our longtime general contractor (who "had a guy who does pavers") to other paver specialists. Here's why we went with System Pavers and why we can recommend them to other homeowners: --Communication and responsiveness: From the start, our sales consultant, Kelly Casper, was easy to work with. He offered helpful suggestions, explained their process clearly, and responded promptly (sometimes immediately) to any question via text or email. That same level of clear communication and responsiveness carried through with our project manager, Oscar Maciel, who is a consummate professional. --Knowledge and skill: Our project wasn't simple and we had a lot of decisions to make and challenges to solve during the process. For example, our two driveways are at slightly different levels, which required careful consideration with leveling and drainage. We also deliberated about whether we wanted a single or double border. I'm a very hands-on client and asked lots of questions. Oscar troubleshooted everything with me, explained all my options, and we came up with the right approach. When we changed our minds mid-project about the height of the divider wall between driveways, Oscar worked with Yobel, the construction lead, to make the changes without disruption. I think this is the #1 reason I'm glad I chose System Pavers, because I'm not sure I would have the same confidence in a general contractor or budget pavers contractor. --Quality and commitment: Yobel and his team worked diligently and I watched their progress from demolition and excavation to adding the base layers. They did everything well and worked over the weekends to catch up after some delays with the availability of the stone we chose. Overall, a positive experience from start to finish.

Short review: Expensive, but worth it. Warranty, stellar customer service, and craftsmanship…read moreunmatched. Easy to work with and super communicative. Quick turnaround. Our backyard project was complete in under 3 weeks! Long review: We had the pleasure of working with Design Consultant, D'Andre and Project Manager, Ryan. These two guys restored my trust in the construction and customer service industry as several past experiences with other companies left me scarred and afraid to do business with anyone. I started an inquiry on Yelp at 6am and was scheduled an appointment for the same week, all before 7am without any issues. My husband took the morning off to be at the appointment so we appreciated D'Andre's punctuality. In fact, he was punctual to all subsequent appointments which spoke volumes to us, as respecting others' time is something we greatly value. He was respectful to our space, professional, and knowledgeable. He produced a 3D rendering and quote the same day and set realistic expectations. He offered various suggestions to tweak our design to fit our budget. We had reservations about turf so he stopped by on a different date to bring us samples we could see and feel to ensure we were comfortable with what we were purchasing. Additionally, he took us on a stone yard visit so we could get a real life visual representation of the pavers we were selecting. This proved to be an important step because we ended up selecting a different size, finish and determined the orientation that they would be laid in. He was always so patient with us as my husband and I didn't always agree on selections. He was super responsive and was always a text or call away -- even with welcoming a new baby into the world! Our HOA kicked our design application back 3x, which was incredibly frustrating, but D'Andre was literally there every step of the way updating things promptly to ensure our project wouldn't be stalled. Once we obtained HOA approval, a pre construction walkthrough was scheduled with our Project Manager, Ryan. I met with Ryan and D'Andre for the walkthrough where we confirmed the design plan. Ryan was very personable, professional, knowledgeable, and easy to work with. He happily answered all my questions and set the construction timeline expectations. He encouraged me to do a quick walkthrough each night and let him know if there was anything off so he could address it immediately. He was very communicative and sent me daily progress pictures and/or videos with thorough updates. One of the biggest things that stood out to me about Ryan -- and I deeply respect him for it-- is that I sent a photo of the turf and asked about seam visibility early in the project and he DID NOT gaslight me at all! Rather, he reassured me that after the project was complete it would look better and he was right. He was very responsive and was always a text or call away. He even provided us with measurements and made recommendations on where we could get rocks from to fill our walkways and back wall. His team also did a good job with keeping the job site clean. A few other things came up, but they were quickly resolved with minimal impact on the construction timeline. We did have to incur some extra costs; however, they absorbed some of it and also paid to have our retaining wall bench go one row higher, which we initially had to cut out our budget. So that was a wonderful surprise! All in all, our experience was great and their process is so seamless and easy. I would not hesitate to do business with them again! We love our new modern/minimalist backyard and are already enjoying the space!