I've waited many months to leave this review in the hope that it wouldn't be necessary. Our family…read morehas worked with Peter and his wife and business partner Kimi in the past. We connected with their son Chad last summer after he took over the family business. Chad and his team came through and did a bunch of work for us over eight days, and for the most part they did it well. The tree removal work was really excellent (and they did a lot of that). The pruning was more aggressive than I would have liked - they stripped my oaks pretty bare, not in a way that did long term harm but in a way that other arborists have commented on negatively and that have left the oaks much less beautiful than they were. Also, and even more importantly, Chad bailed out before completing the project and stopped returning our calls, texts, and emails once he had his check. The work had two phases - the main phase, on our property, and the smaller but most important phase - the light pruning of a neighbor's towering oak, which over 15 years has now almost completely obscured our once-stunning view of Mt. Tam. We made clear to Chad up front that the view restoration was the main reason for the job and the goal that most of the other work was pointing towards. We connected Chad with the neighbors and, though his follow-through was slow, he told us that he'd had positive communications with the neighbors and that they seemed open to the pruning. When the on-site work was finished, it became impossible to reach Chad. We called, texted, and emailed him many times about the view issue and got no reply until 4 months later, when he sent us the final bill for the job. Having had experience with his lack of follow-through, we said we'd prefer to hold off on payment until the view restoration was completed. Chad replied that it would be "silly" to hold up payment over what would be no more than "a couple hours" of work. He said he would comp the work in order to be paid sooner. We should've trusted our gut. You can probably guess the rest of the story. Months of calls, texts, emails, and NADA. Like a bad boyfriend, Chad GHOSTED entirely, leaving our bank account many thousands smaller and our home a room with no view. We really liked Chad personally and gave him so many chances to make things right, and he just dropped the ball and stopped communicating entirely. Chad and his his parents (Peter and Kimi) are kind and lovely people, and it makes me sad to have to write this review, but people should learn from our mistake and not confuse friendliness with professionalism. While on the job, Chad was friendly, ingratiating, and attentive, but once he was off site, he was gone. My advice is be sure he completes EVERYTHING you agree to before you pay your final bill. I hope that he will grow into this job and learn to do better. I really believed that he had that capacity.

Rescued! During a recent storm, Kimi, Chad and their team rescued my elderly parents from a huge…read moreoak that fell that blocked the entrances to their house. Chad came by within a few hours to clear a safe path and then his crew came the next day to remove the oak. Kimi even offered to bring my parents groceries. So kind, efficient and reasonably priced. They made a very stressful situation so much easier.

Responsive, Attentive and Honest! Robert responded to my…read morerequest immediatlely and inspected and diagnosed our oak as being overwatered. He could have easily sold me a "bag of beans" and I wouldn't have known any better. I appreciate that honesty and will certainly be contacting them for any future tree work.

Robert did some work for us in our cul-de-sac and he was over the top terrific!…read moreHe was able to help make decisions on site. Communicated perfectly and showed up on time.

Steve and his team have been out to our property on four different occasions to take down old…read moregrowth pines that the county recommended we remove. Each time, they've done a fantastic job and leave the property looking better than when they arrived. I found that he only recommends work that has to be done - and goes out of his way to save Trees that have a nice life ahead of them. I highly recommend their service.

I was told by my neighbor that she wanted Steve Clement to do the job..I called he came out I told…read morehim the "situation"...and after waiting 10 days he blew me off and said "he can't help" ....it was a touchy situation but ALL PARTIES AGREED THAT STEVE WAS THE GUY...well he wasn't the guy and after making me wait for over a week to schedule a simple tree topping for view... texted me saying he didn't want to top it as it was a "no win for him"... we begged he blocked my messages UNBELIEVABLE ‼‼ I wish my husband was alive....Needless to say I called a 5 star rated Tree company to come out...they will be here Monday I don't need YOU STEVE...you're a NO WIN‼

Thank you Small World Tree Company . We have used Small…read moreWorld Tree Company for more than three years to assist with routine trimming and safety pruning tress on the 7 acre Marin Humane Society campus in Novato. Last night's storm was remarkable and the winds toppled a 50' tree which blocked all vehicle access to the rear of the property. Minutes after my very early Sunday morning call to Small world, they returned my call and offer to come out. Our roadway is being cleared as I type. Great Work!

Excellent service and very knowledgeable. Really good people and top care of our trees. Some delays…read morebecause they are in such demand but the owners are involved and responsive.

Paradise Tree Service in Novato was outstanding from start to finish. Communication was…read moreexcellent--they were responsive, clear, and easy to work with. Elias and his team were professional, friendly, and clearly very experienced. They completed the job efficiently, trimming and removing 8 large bay trees on our property that were both overgrown and unhealthy. The work was done expeditiously and in an organized manner, and everything was left clean afterward. Highly recommend Paradise Tree Service if you're looking for quality work and great service.

Elias and his crew are professional, clean, responsive, and super efficient. His pricing on…read morecleaning and tree removal is competitive and I am very satisfied with his work. Thank you for your help

Drew and his team have done a number of projects for us over the last few years. They've always…read morebeen punctual, competent and have cleaned up very thoroughly when they were done. And their prices are quite reasonable, given the quality of their work. Highly recommended!

I recently had Leh Landscape work on cleaning up our jungle. They did brush clearing, trimming, and…read morehauling. They did a great job at a reasonable price.

We are the owners and designers of a nearly 4,000 square foot high-end home in Marin County for…read morewhich we recently completed new construction. Our plans and completed project included significant landscaping, including the installation and irrigation of more than 60 mature trees of various species, as well as multiple shrubs, flowers and other plants. We hired a general contractor, landscape contractor and numerous subcontractors. We also had to navigate situations in which we needed to ensure construction would not disrupt the health of existing trees around the property. Prior to discovering Ben Anderson, we had engaged two other ISA Board Certified arborists who are well-regarded and expert consultants in the wider Bay Area. We brought Ben in for an additional perspective and immediately were impressed by his breadth and depth of knowledge and experience, and attention to detail. Ben clearly stood out from other arborists and immediately became our preferred arborist for multiple engagements throughout our project. We still engage him today and annually for ongoing assessments and recommendations to ensure our landscape investments continue to thrive. As example projects Ben has handled for us, we hired him to (a) assess existing tree health and recommend a course of action for navigating planned construction to preserve those existing trees; (b) diagnose a section of trees that were showing signs of illness and poor health, and recommend a plan for recovery; (c) supervise planting by landscape contractors and nurseries, including steps to optimize likelihood of proper soil conditions and irrigation; and (d) conduct detailed soil assessments at multiple planting locations. Most notably, Ben is reliable, thoughtful, efficient, honest and always professional. He consistently exhibits a sincere care for the environment and is mindful of cost when devising practical solutions. He is highly educated and conversant across tree and plant species; insects, diseases and other factors that can impact tree health; and climate zones and care regimens. We cannot speak highly enough about him and his commitment to his work.

Zach came out to my little forest to help me assess the trees that could be a hazard to the house…read moreand road. He gave great advice about the variety of trees, including how to keep our large bay trees healthy, and protect the remaining oaks from SOD. He was friendly, clear, and carefully checked each tree that would have to come down but maybe could be saved to some extent. We also got through the entire property much faster than expected and I'm really glad to have hired UFA for this work.

2/23/26 - Today TREMASTERS came to my home in Sonoma and removed a decaying live oak tree. The…read morecrew supervisor, Bert, and his team of 3 people were professional, curious and did an amazing job. My tree was overhanging my house so they used a small crane to extract the heavy limbs. Avoiding my house and powerlines, this team moved in synchronicity . What was very clear from the beginning was their attention to safety not only for the property but for themselves. These people are complete professionals. From working with the certified arborist, David Orlandi, to Bert's crew, I cannot say enough about what a positive experience this was.

Professional services, really good job for remove the trees and take care of the landscape! So luck…read moreto work with them. Especially David, who is really professional and gives us very valuable information!