I had to have an x-ray done, after a fall. There were only a few people when we showed up. The…read moreemployees were ALL fantastic. From the receptionist to Doctor Gustas, they were all as nice as can be -- as was I. I was driven there by my social worker, who has taken two people to Northwestern Urgent Care, and she is now switching to Northwestern because of the efficiency and care that she has witnessed. Thank you all who work there. We have world class care in Chicago, you just have to know where to go, and this makes all the difference in the world. I have a long term illness requiring care from various departments at Northwestern, and always have good experiences. This was Great for an Urgent care. You can call and see how full they are. The place was packed when we left, and the waits surely longer. Best of wishes to those who need help. You can find the help here. God Bless.

I went here tonight to get treatment for a dog bite as it was one of only a few urgent cares in…read moreChicago open on Saturday evening. It's right in the Roosevelt Collection which has a huge parking lot, and thankfully they validate your parking. It was super quiet and basically empty when I arrived, save for the woman working doing intake. She was very kind and professional and the intake was fast and easy. After I filled out the forms I had a seat and not even two minutes later a nurse took me back to a room to take my vitals. She rinsed out the wound and then left and a minute later the doctor came in. She explained it was good that I came in even though the wound was small because without antibiotics it was likely to get infected. She prescribed me a course of preventative antibiotics and let me know to come back if it got worse. I'm sure I was lucky to get there when it was quiet and not at all busy, but overall my experience was ideal and exactly what I had hoped for. I'll definitely be going back to this location if I need to go to urgent care again in the future.

I have had many doctors over the years, as I have moved to different locations, and I have never…read moremet doctors so nice and caring about not only any immediate medical issue but the entire arc of my health. Dr. Paul Baubly and Dr. Kate Baubly are both great doctors. If you have an appointment, they see you at the time of your appointment. They spend as much time as needed to hear about your issues and examine you and explain how to proceed. They are proactive about vaccinations and preventative care and diet. I have never had anyone treat me with anything other than respect and compassion at their clinic. This is not a corporate run health-mill like most practices have now become, which I love.

My doctor Gary who has retired, transfered my records to Dr. Paul Baubly with high rating. I had no…read moreproblem in three years with staff or doctors here. I come here for regular checkups twice a year and I was always treated with respect and Dr. Paul goes over every details of blood and other reports and changes compared to previous reports.

Waiting area clean nice people are nice just an long wait for the Dr will try to come close to…read moreappt time

Very bad customer service and care. Not responsive to patients. I was ignored and dismissed.read more

I've been ill and decided to get tested for Covid-19 today. They had lines for people who were in…read morecars and for those who were not. I had to wait in the car line, which probably took much longer than the other line, but I had no choice. On first arrival, I was confused on where to enter the line and accidentally turned into the test site from the adjacent alley. They were about to let me go through as if I had waited my turn until I told them that I didn't know where to go. The healthcare worker I spoke with calmly told me where I needed to go. I was impressed because I know that if that were me I might be a little tense and impatient. The car line took about 3-3.5 hours to get through. It might seem like a super long wait time, but I don't think I could've had any better or faster of an experience. It's the only free test site I know of that doesn't require some sort of permission from your GP. And when I say "free", I mean they don't ask for or charge your insurance company. It's a great resource for the city, especially the neighborhood the hospital is located in. I tried getting tested at a couple other sites (one of which employs many of my regular doctors), but the instructions on their websites were vague. When I tried to call their lines were completely busy or their voicemail was full. So I'd like to thank (with all my heart!) the Loretto employees who are providing this service in the most convenient way possible. They truly made it as smooth as possible. I would've waited in that line for another three hours if I had to!

Everyone here is nice except for that ugly short fat asian lady nurse with short hair, for whatever…read morereason she always has some type of attitude. If you don't like your job then don't work there, you're the only miserable one there. I don't appreciate respectfully asking a question to be met with an attitude and eye rolling. That is not professional and I thought it would be the tone of the staff since it was the first person I spoke to for my family member admitted in. Luckily I spoke to other staff who were the exact opposite. Everyone else was helpful and thoughtful, I spoke to them the same way because I didn't want my bad experience with the asian nurse to affect my attitude to the other staff who didn't disrespect me for a question. Not sure what they did to that asian nurse or if she's just like that, because everyone else met me with kindness and consideration for simple question that I even asked if they didn't know the answer if I could get help on who to ask instead. There's no need to be snobby for not knowing the answer to my question, I get it I am very understanding and have common sense that not every staff member would know. Actually, there was 2 other staff members I spoke to and they said they didn't know either and apologized, their attitude was much more kind and I told them it was okay because it's okay to not know! They were kind and respectful so I was too, the last person I asked since my family member was in pain seemed to be a doctor and was super helpful. Very kind and found the answer for me even if he didn't know, I appreciate him going beyond despite not knowing and I didn't expect that I was going to give up on finding my answer. He was tall, pale, and had facial hair, thank you for your help! Shout out to the med-student who did amazing and was very kind in answering questions while being very detailed. He's going to be great in the field as he already is amazing! The wait time is awhile, ~20-30 minutes in the emergency department which is a bit concerning including another ~20-30 minutes one you have a room. Regardless of the wait, the med-student who has glasses, tanner skin, and skinny made me feel so comfortable that my family member was in safe hands. Despite minor language barrier, the solution finding was stellar! Truly hope the best for his career. Everyone else who helped my family member was super kind and respectful. There is always a spoiled apple in a batch, but that spoiled apple nurse doesn't represent the rest of the amazing staff.

Today I had the unpleasant experience of taking my daughter to the laboratory of this clinic, since…read morewe arrived and said good morning we were totally ignored by the ladies who work in the laboratory, ok I do not care and we wait our turn, the person who took the sample blood to my little daughter was very rude and rude to her, since she could not grab the vein in any of her arms, she proceeded to squeeze her harder with the rubber band and after she finally managed to get 3 tubes of blood she moved the needle abruptly to continue pulling and nothing came out, my girl began to cry and the Hispanic woman spoke rudely in English, without any kind of tact or empathy for being a girl. I really do not understand how such poorly educated people can have positions in places where they should be kind and empathetic. The worst in service!

Always very speedy and nice to me. I've gone twice already and I'm in and out both times in about…read more20 minutes MAX. Awesome staff very courteous and communicative.

My daughter has been a patient at this office for years, and I was seen here throughout my…read morepregnancy as well, so I came in to enroll my son. I was checked in and had already started filling out paperwork before the front desk staff guy told me they "don't accept my insurance." This makes absolutely no sense, considering my daughter was just seen there a couple days ago and my insurance has not changed at all. Instead of double checking or trying to resolve it, the front desk employee simply turned us away after we had already gone through the check-in process. It was a complete waste of time and incredibly frustrating, especially having to bring my child in just to be turned away like that. This should have been verified before check-in, especially for a family that has been established with this office for years. The way it was handled was rude and lazy. No effort to help, no explanation, nothing. If this is how they treat people who've been coming here for years.

Dr Porte is what's happening! Maskall retired and was my doctor over 18 years so I gained Dr Porte…read moreand he's a great doctor as well. I actually like this clinic

Didn't take my insurance. But theirs plenty of drs. That will when I did go there they didn't tell…read moreme everything I had to get a second opinion

This is my favorite urgent care facility ever! Everyone is so nice from receptionist to nurse to…read moredoctor especially! You can tell they really care about their patients and willing to do everything they can to be helpful. This is the only urgent care place I will go to from now on . Thank you!

I never write Yelp reviews but recently used Yelp to choose a dentist so now I figure I must pay it…read moreforward. This place is GREAT. There is almost no wait--they are very prompt. They have a great computer system that communicates everything to everyone so everyone knows what is going on with your history and needs. I see Dr. Paul Kungl and he is honestly the best doctor I have ever had. He is a kind and attentive listener and knows what he is talking about. He has never steered me in the wrong direction and is very honest.

it's a shame that some of the best doctors i've ever seen are stuck working at a facility with 0…read moreregard for their patients and their time. I've now had two appointments cancelled without my consent or request with no assistance to reschedule. I'm not sure if this is an internal issue or a matter of this Rush acquisition but i'm at a complete loss on how to proceed. I love my doctor but they've made it impossible to keep seeing them.