Made an appointment last night @16:30 for my toddler with sudden onset of L ear pain. The PA and…read moretech who worked w her were genuine, informative and kind. Our appt time was on point. This center KNOWS how to deal with peds patients. I really hope management/corporate reads this and looks up who her PA and tech were, because this happy Mama THANKS THOSE TWO STAFF MEMBERS.

they do not listen to you and they do not care. i came in for a culture and they told me they were…read moregoing to give me a pregnancy test. i said no, it's impossible that i am pregnant and i do not want a pregnancy test. they said they'd give me one. i said i did not consent and i cannot be pregnant and i don't want a pregnancy test. they gave me a pregnancy test with the sample i provided for my culture. already an egregious violation of my autonomy if you ask me, but what is even worse, is that i owed $25 of the $40 from that pregnancy test and they wasted no time sending my $25 bill to collections. i honestly can't understand what they were thinking. what a strange, petty clinic. i don't know why anyone would come here.

From the moment I walked in the receptionist was very kind and welcoming such a pleasant atmosphere…read moreextremely clean and I mean extremely clean when you're in environment is clean you feel like you've died and gone to heaven beautiful place and everybody I talk to. They were so kind and helpful. Very nice. Very nice experience and the doctor was very sweet very compassionate and very caring. She's in the right field. Thank you very much for the great service

I brought my daughter in and the care we received was beyond exceptional! Tatyana P and Betzva R…read more Are a great team and i would recommend any and everyone to them!

Was sick and new to the city, so I tried this urgent care and could not be happier with my…read moreexperience. When I called the front desk was kind and patient and in person when I arrived . And Dr. Keeler was truly one of the most patient and kind doctors I've ever come across . I cannot recommend her enough and this urgent care center . I avoid doctors so this says a lot.

I LOVE this urgent care. I've only gone in as a walk in and they always get me in so soon, there's…read morehardly ever a wait. All the staff are so gentle and kind, I've only seen Dr. Keeler and she's seriously the bomb. Probably one of the best doctors I've had. Like others have said they also have a pharmacy within the place, so you just pickup your meds on the way out. And they take medicaid! I've also had no issues finding street parking too. Seriously no complaints with this place, love everybody that works there.

I booked an appointment for an x-ray for this location and when I got to the office the front staff…read morelet me know that the provider had called out and I could not get my x-ray there. I was visibly upset out of frustration and the front staff (I unfortunately did not get her name) quickly let me know that a nearby location had x-rays and appointments available. She transferred my appointment and I was able to get seen within the hour at Clybourn. Thank you to the front staff worker, you genuinely helped turn my day around!!

Slow process even when only one other patient is there. I also found it ridiculous that they can't…read morethink through the steps of what would we need to do next. They have a sign up with a miss spelling. When it was brought to their attention they said they knew, yet they keep it up. Why would you leave a sign up that conveys anything other than We are capable, intelligent, and you can trust us?

These Employees are very professional, happy, and caring! I highly recommend !!! They doctors and…read moreMedical staff are professionals, very polite, n caring!

I have been here 4 times (three for myself, once for my son) over the last year and have had…read moreexcellent and prompt care every time. Each Doctor has been wonderful and attentive. The nurses and front staff are wonderful as well! I highly recommend reserving a time slot online and registering before going in to make the check-in process smooth and wait time minimal.

As a mother of two toddlers, I love the care that we receive from Dr. Ayala and all his staff. Dr…read more Ayala's caring and genuine bedside manner always puts my kids at ease and makes the visit very seamless. The actual clinic is modern and pristine and always looks spotless. We would absolutely recommend this clinic hands down!

What a great clinic!! I've gone here a few times, so much easier than trying to get a last min…read moreappointment with my regular doctor. Every staff member I've met have been extremely nice, the doctors have been amazing, and I love how clean it is. They even have a super cute pediatric room, took my niece in, and everything was better when she was able to sit on the dinosaur (she almost forgot why we were there!) I can't say enough good things, I am a loyal patient.

Worse experience ever had my appointment for 11:30am sat in front for 2 hours everyone else was…read morebeing seen even walk in we're going in except me. After finally going into the room I waited 2 more hours when finally an assistant said well you insurance won't cover your visit and I said I don't care what it cost here is my credit card after that it took them 10 minutes to Check me out (walking pneumonia) . Never will I come here for any treatment

Overcharged Copay & Inability to Verify Insurance--Requesting Manager Follow‑Up…read more I had a scheduled appointment today, Sunday, June 29, 2025, at 9:20am at Physicians Immediate Care on Northwest Highway in Chicago. I checked in early, pre-registered as usual, and was promptly informed by the front‑desk receptionist that my copay would be $60. I reminded her that under my Blue Cross Blue Shield insurance (BCBS PPO), my copay is actually $20 for primary care and $30 for specialists. She admitted that her system couldn't verify insurance on a Sunday, calling it "wonky with BCBS," and stated that they must charge me $60 upfront, with a promise of reimbursement later. When I asked them to bill my insurance directly, she spoke with a colleague and insisted billing in advance was impossible. As someone with 17years of experience working in a physician's office, I've never encountered a situation where a provider refuses to bill insurance and overcharges based on a system glitch. This appears to me to be potentially fraudulent. How is it compliant to: 1. Overcharge me for a copay you know is incorrect? 2. Guarantee reimbursement, yet refuse to bill my insurer? 3. Turn me away from care based on a "system" limitation? I've visited this clinic several times--including on Thursday of this week--and was never charged extra or refused service. I feel dismissed and unjustly billed today. Legal Protections & My Rights 1. Illinois Surprise Billing Protections Illinois law (Public Act 96‑1523) prohibits balance billing for insured patients receiving care at in-network facilities. Providers can only collect your in-network cost-sharing amounts, such as copays, coinsurance, or deductibles--not arbitrary or inflated charges . 2. Federal No Surprises Act (2022) Similarly, this law safeguards patients from surprise billing in emergencies or when treated at in-network facilities by out-of-network clinicians. While urgent care doesn't fall under "emergency," your copay still must match the in-network agreed amount -- and your insurer pays the rest . 3. PPO Contract & Illinois Statute Under PPO agreements and Illinois statutes, providers may only charge up to the negotiated in-network co-payment, deductible, or coinsurance--not exceed it or delay insurance claims without justification(). 4. BCBS Illinois Verification Requirements Providers are contractually bound to verify insurance eligibility and benefits prior to service . To refuse billing your insurance on the basis of a "Sunday system issue" is unacceptable and contrary to these standards. What I Am Requesting * A manager from Physicians Immediate Care or BCBS liaison to contact me within 24 hours to: 1. Explain why I was unable to receive care and billed incorrectly. 2. Correctly bill BCBS for my visit and adjust my out‑of‑pocket to the proper copay of $20. 3. Provide assurance this situation won't recur. Under federal and state law, consumers are never allowed to waive their protections or be subject to inflated balance billing . Next Steps I Will Take * File a complaint with the Illinois Department of Insurance and the Federal No Surprises Help Desk if I don't receive a satisfactory resolution . * Consider contacting BCBS Illinois Provider Services to confirm they received any legitimate claims tied to my visit . I've been a loyal patient and returned most recently just last Thursday without issue. It's disheartening to be turned away and overcharged today. I expect professional resolution and respect for my rights under the law. Please call me to rectify this matter promptly.

The PA's that I have worked with are very good. They will get to the bottom of your problem. They…read morecan draw blood, take X-rays and many other tests. They listen well and give excellent care.

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I…read moregot a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.