terrible customer service--phone number(s) are a joke they will trap you in voice mail and make you…read morewait but never answer

The sweetest professional lady came out to the house today bringing me my new equipment. Took the…read moretime to explain how to work the machine asking all along to make sure I understood. This is the kind of person you want representing your company and coming our to your house. My faith in your company has been restored. Thank you!

I have been a patient of the Hearing and Balance Centers of West Tennessee for ten years. They have…read morebeen superb! My current audiologist Is Lori Frederick and she has been fantastic to deal with; one of the best I have had over the past 25 years. Unfortunately, about six weeks ago they posted a note on the door saying they would be temporarily closed for two weeks. Their answering service has the same notice and you are unable to leave a message. Does anyone have any information about what is going on with this group or where the audiologists may have relocated?

The personnel are very friendly and helpful. I didn't have to wait long for my appointment. Lori,…read morethe audiologist, took great care of me. She did not rush through. instead she took all the time I needed on fitting my hearing aide. if you are looking for a new therapist, check out this place. Laura L.

Two separate experiences about 5 years apart, most recently about a month ago. Attitude of contact…read morewas to go no further than absolutely necessary to help order the correct wheelchair. Not certain of her product knowledge, as she pressed for a totally UN- suitable chair, rather than what I (the user) requested. The single bright spot was the delivery/technician who worked very hard to make needed adjustments which were known and should have been done before delivery? I'm sorry I don't remember his name! He was so kind and so determined to get the job done. I still experienced difficulties with the chair which make it unusable for me, but I'm looking for another service to make necessary adjustments.

Special thanks to Jenna who went above and beyond to make sure I was taken care of. Absolutely…read moreincredible customer service. Thank You ! Carlos Alexander DDS

I had ear surgery back in the 80's by Mr. Shea senior. Because he did such a good job on my ear, I…read morecame back around 6 years ago when I needed aids. I started seeing Mr. Shea jr and my insurance paid 100% BCBS. They did have a little trouble getting their money but they DID get it. It's time to now replace them with another set of 7000$ aids. And they informed me that because BCBS was hard to get along with I would have to pay for them up front and be reimbursed by BCBS. I asked , did you get your money for my last set and was told yes. I then said that you(Shea hearing center) just lost me and 7000$ just walked out of your practice. Why? Because there is no way I can pay for them up front. I drive 2 hours just to see these guys while their are people here I could see. Why? Because for the most part I liked them. I've now made an appointment at ENT in Tupelo next month and they DO FILE my BCBS insurance and they WILL PUT 7000$ into their account and I won't have to drive to Memphis anymore. I'm sorry that they did this.

Superior service and exceptional care! The professionals at Shea Hearing Aid Center work hard to…read morehave you hearing the beat you can.

Horrible service I called a month ago to get a new six month supply for my contacts literally just…read moregot off the phone with them two minutes ago... Come to find out they never placed the order for my contacts. Horrible to get in touch with people horrible service... horrible with there delivery status they have got to do better

Called scheduled an appointment, got a friendly reminder follow up call. Showed for said…read moreappointment was in and out in under an hour, would have been less had I not been so picky about my frame selection. Dr Slemp and her staff we're very attentive to my needs we're very personable and considerate of my time. Can't wait to return for my new specs.

They conducted my annual physical today. The appointment started on time. Orderly info exchanged…read more Loved the Doctor, a woman named Doctor Felicia Gray-Hamilton. Trameccia took my blood. She is a highly skilled vampire. No pain, no hassle. Humana is our coverage. No fees involved. Free parking. Close to the Ford dealership in Collierville, TN.

I have gotten good care there in the past with decent staff. However now that Lauren Reilly, FNP…read moreis gone I am not getting anyone to answer the phone or messages in the patient portal. I am not sure they are still open. When you call the phone goes straight to voicemail. Not a good way to keep customers. I am going back to my old primary care provider who at least has someone answer the phone.

I'm having an EEG performed this morning. The staff is always professional and welcoming. The…read morewaiting area is nice and clean and has great natural lighting. My neurologist is Dr. Pawan Rawal and he is awesome.

Yes, my neurologist is awesome, listens and very attentive to her patients needs. I would…read morerecommend this office to all my friends. The office experience is a top ten in my eyes.