Cynthia answered the phone and was completely rude. My mother is 65 years old and she completely…read moremisinformed my mother about the insurances they accept. Once we corrected her she became upset and rude. Will take my business elsewhere. Learn what insurances you guys accept before becoming snarky with the clients.

When choosing a professional to help you and your family with hearing issues, you should consider…read morethe two most important factors; Does this person understand exactly what my issues are and do they stand ready and able to help. I have known Ms. Folly for nearly two decades. She has been understanding, helping and caring for the hearing impaired her entire career. I've known her to not only maintain her state-mandated continuing education standards, but to go above and beyond with any class she can attend to help her serve. I know and trust Ms. Folly. You should too.

The only place in town that accepts Medicaid ,Medicare. Now my 97 year old grandmother can finally…read morehear . Thank you to the Doctor that picks patients over profits . Lots of red tape and paperwork but she will be receiving it in about a month . Everyone is amazing here. Bless your hearts.

I was having dental issues caused by sinus infections. My primary care MD sent me to Dr Nanez at El…read morePaso Ear Nose and Throat. Dr. Nanez did not hesitate to check into the situation and sent me for a CT scan. He followed up with some medication that cleared things up quickly. The staff here are great and helpful.

Waste of money and time, doctor is about as useless as an anus on an elbow…read more Takes me into first room, looks in ear, ok let's take a closer look in the next room. Brings out a tuning fork, can you hear this? Wtf would I be hear if I couldn't hear? You bring me into another room, just to charge the insurance more, and schedule me for a hearing test on top of that! Useless Even talking to the office, they know it's a scam

They don't tell you until you arrive that they don't take insurance. Want you to pay everything…read moreupfront. They just want to extort you for your money.

IF they even answer the phone, they're inconsistent. My first call they asked for my kids names and…read moredate of births to check for a referral. they then claim they didn't get it when I know it was sent. I ask my pediatrician to resend and call back a week later and this time the person I talked to (Oscar I think?) said they need to know the exact time they were sent, and that's the only way they can check? How did the other guy check without that information then? Either the first guy pretended to check but didn't because he didn't ask for the time the referral was sent or the second guy is lying. Not a good thing either way..

Horrible service. The receptionists weren't friendly. Didn't get a smile at all while they were…read moremultitasking a bunch of work. Was seen by the doctor quickly. Went in for them to check if my migraine was bring caused from a car accident when I hit my nose with a steering wheel. Before the doctor even expected me he already made his mind up that he couldn't help me. He did hit basic stuff like "open your mouth and say Ah" and then he put something in my nostrils. All that was less than a minute. He then said " looks like you read the symptoms on migraines and you should go to a neurologists". The best part was the lady at the end that was referring me to a neurologist. I wouldn't recommend Dr Garcia. He's a jerk and needs to read some books on empathy. I left the doctors embarrassed and with less money.

When our ENT doctor retired, he recommended Dr. Gary Nanez to us. I have a special needs daughter…read moreand I needed someone who was good with her. He is. He does things differently than our former doctor and we've had to adjust. But he is always kind to her and careful with her. He always brings in an associate to help and all works out well with the appointment. As for the front desk, I've never had any problems with them. As a matter of fact, they don't ask me for referrals, which they should and could, but it sure helps me out. We have never had to wait a long time to see Dr. Nanez. In El Paso, it is common to have to wait one or more hours to see doctors, because there are shortages of doctors here, but we always see him quickly. I don't know about other doctors in this practice. They moved to this office on George Dieter and the parking is more limited and often the lobby is full, but we don't have to wait long. I always recommend Dr. Nanez for an ENT doctor.