The only place in town that accepts Medicaid ,Medicare. Now my 97 year old grandmother can finally…read morehear . Thank you to the Doctor that picks patients over profits . Lots of red tape and paperwork but she will be receiving it in about a month . Everyone is amazing here. Bless your hearts.

As always lately, Stephen Carpenter is never in to be able to look at my hearing aids and take care…read moreof any problems. The lady at the front desk is rude and I will never go back. From now on, I will get my hearing aids elsewhere.

For El Pasoan's with questions, don't expect a friendly person on the other end of the line. I…read morecalled on behalf of my dad and the male operator seemed offended that he couldn't explain to my father about benefits in spanish when I asked him too. No spanish speakers are there in the office. I expect this attitude everywhere else but in El Paso it's strange.

I was having dental issues caused by sinus infections. My primary care MD sent me to Dr Nanez at El…read morePaso Ear Nose and Throat. Dr. Nanez did not hesitate to check into the situation and sent me for a CT scan. He followed up with some medication that cleared things up quickly. The staff here are great and helpful.

Waste of money and time, doctor is about as useless as an anus on an elbow…read more Takes me into first room, looks in ear, ok let's take a closer look in the next room. Brings out a tuning fork, can you hear this? Wtf would I be hear if I couldn't hear? You bring me into another room, just to charge the insurance more, and schedule me for a hearing test on top of that! Useless Even talking to the office, they know it's a scam

They don't tell you until you arrive that they don't take insurance. Want you to pay everything…read moreupfront. They just want to extort you for your money.

IF they even answer the phone, they're inconsistent. My first call they asked for my kids names and…read moredate of births to check for a referral. they then claim they didn't get it when I know it was sent. I ask my pediatrician to resend and call back a week later and this time the person I talked to (Oscar I think?) said they need to know the exact time they were sent, and that's the only way they can check? How did the other guy check without that information then? Either the first guy pretended to check but didn't because he didn't ask for the time the referral was sent or the second guy is lying. Not a good thing either way..

Horrible service. The receptionists weren't friendly. Didn't get a smile at all while they were…read moremultitasking a bunch of work. Was seen by the doctor quickly. Went in for them to check if my migraine was bring caused from a car accident when I hit my nose with a steering wheel. Before the doctor even expected me he already made his mind up that he couldn't help me. He did hit basic stuff like "open your mouth and say Ah" and then he put something in my nostrils. All that was less than a minute. He then said " looks like you read the symptoms on migraines and you should go to a neurologists". The best part was the lady at the end that was referring me to a neurologist. I wouldn't recommend Dr Garcia. He's a jerk and needs to read some books on empathy. I left the doctors embarrassed and with less money.

This office double books and is ALWAYS LATE. Expect VERY LONG WAIT TIMES. My first appointment was…read moreat 9am, I didnt get seen until 10:45am. My surgery was scheduled at 9 am, I didnt see the doctor until 11am, then he had left for lunch before I woke up from anestesia, he did speak with my husband for 2 minutes before he left. Then, I called and confirmed my appointment was at 9am, showed up 10 minutes early and still not seen at 930am. The front desk told me "patients come early, so we fit them in" so if you want to be seen by your appointment time, you have to show up at 8am? THEY HAD 18 PEOPLE SCHEDULED BETWEEN 8 AND 9 AM, How unprofessional! They will not respect your time, FIND ANOTHER PLACE, IT IS NOT WORTH THE HASSEL.