I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

Totally professional, courteous and informative. Great cast of folks there!…read moreAbsitively recommend!

I went to Miracle Ear yesterday and came out of more upset then when I went inside to talk with…read morethem and their recommendation was that my hearing aid's warranty had just expired , I was never told when I purchased them that the warranty was only good for 3 years and they said adjustments and cleaning would cost me $534.00 dllrs from now on every time I came in, well miracle ear I am taking my business somewhere else because all other hearing aid's that I ever bought from other hearing aid Specialists I was never charged a dime and the most I ever paid was $1200.00 what a difference compared to Miracle Ear $6500.00 Miracle Ear I wish I could give you a 0 star instead of 1 star, This Senior Citizen will never set foot in your business establishment again, You should at least have offer an extended warranty, your Customer Service is just as Bad they went from $534.00 to $536.00 "SHAME ON miracle ear gouging Senior Citizens "

As always lately, Stephen Carpenter is never in to be able to look at my hearing aids and take care…read moreof any problems. The lady at the front desk is rude and I will never go back. From now on, I will get my hearing aids elsewhere.

For El Pasoan's with questions, don't expect a friendly person on the other end of the line. I…read morecalled on behalf of my dad and the male operator seemed offended that he couldn't explain to my father about benefits in spanish when I asked him too. No spanish speakers are there in the office. I expect this attitude everywhere else but in El Paso it's strange.

They don't tell you until you arrive that they don't take insurance. Want you to pay everything…read moreupfront. They just want to extort you for your money.

IF they even answer the phone, they're inconsistent. My first call they asked for my kids names and…read moredate of births to check for a referral. they then claim they didn't get it when I know it was sent. I ask my pediatrician to resend and call back a week later and this time the person I talked to (Oscar I think?) said they need to know the exact time they were sent, and that's the only way they can check? How did the other guy check without that information then? Either the first guy pretended to check but didn't because he didn't ask for the time the referral was sent or the second guy is lying. Not a good thing either way..