initially had a very positive experience. The consultation was lovely, and I felt supported…read morethroughout the process. Unfortunately, the problems began after I purchased the dress. I was very clear about my wedding date and travel schedule, only to later be informed that my dress would not be ready on time. I signed for a specific size, then received a text stating that the size I had signed for was unavailable. At that point, they had to contact the designer, which meant the dress would not meet the deadline I had clearly communicated. I agreed to this, though I felt I had little choice. When I returned to the store for alterations, I fully expected to pay for them. However, the cost was nearly a third of the price of the dress. The alterations were quite simple; hemming the dress to my height, adjusting the sleeves, and adding an underlining to the corset,which made the price even more disappointing. Overall, this experience was extremely stressful. The dress I received appeared used and dirty, and now I have to walk down the aisle with a very bitter feeling attached to what should have been a joyful moment. Sadly, after my purchase, I discovered that other reviewers have reported similar issues.

I am a very picky person but i was able to find exactly the dress i wanted with Bella's help. I…read morefelt very comfortable and it was easy to talk to her and she helped me find my prom dress. Compared to other places i felt like they really care about their customers here.

If I could give 100 stars I would! I am SO happy with how my dress turned out. After losing about…read more30 pounds after buying my dress and before my wedding, I needed it taken in, hemmed and a bustle added. I also asked that a blue heart be sewn on the inside of my dress. Everything turned out perfectly! The craftsmanship and kindness I experienced was perfection. I would go back here a hundred times! Thank you so much!! - Shannon

Yelena was amazing I took in my wedding dress that I had ordered online. The dress was way too big…read moreand I had some ideas that I had wanted to alter and make the dress original and my own. She was incredibly professional and managed to make my dream dress a reality in a promp amount of time. I highly recommend and truly I can't wait to wear for my special day I highly recommend Yelena she will make your dress alterations perfectly. I am satisfied and so very happy ! Thank you Yelena

Owner is so friendly and the prices are lot more reasonable than some of the other bridal shops…read morenear by especially for alterations and jewelry

I bought a dress from this shop for my son's wedding. I was happy with the dress and the service…read morebut the owner did say that alterations were included and when I picked the dress up she charged me more for the alterations, stating that there were more than they expected :( Based on this I'd say to beware if you are buying from this place.

I recently purchased my wedding dress off the rack from Lisa's and I had a great experience. The…read moreother reviews here seem quite outdated and the staff at Lisa's were very kind and professional during my visits. At my first appointment, I got to try on a variety of dresses and my bridal consultant Tatiane had pulled several dresses for me ahead of time based on my preferences. She also offered a lot of helpful feedback and tips of what to look for in a dress and what modifications can be made. I'm very indecisive and I felt that Tatiane did an excellent job of guiding me towards finding my ideal dress. Communication after my appointment was also very prompt when I requested more information about the dresses I liked. When I finally decided on my dress, Tatiane was kind enough to put it on hold until my appointment to go try it again. Overall I enjoyed my experience at Lisa's. I especially liked the large variety of dresses they carry and I'm very happy to have found my dress off the rack so I don't have to worry about ordering. Hopefully the alterations go smoothly as well!

Yesterday I was in new Westminster with a friend and my fiancé, visiting the food truck festival…read more We walked by Lisa's Bridal Salon, which prompted me to exclaim how much I hate that place. In 2002, I made the biggest mistake of my life: I got married. (I have since gotten a divorce.) I was young and stupid, and it being my first wedding, I was doing all the traditional wedding things, such as wedding dress shopping. My bridesmaids and I went to New West to start my wedding dress search. We walked into Lisa's Bridal Salon, which was empty, and were met with disgust and distain, and told with a snotty attitude that we needed an appointment. (Uh, what's wrong with walking in TO make an appointment?!) We told the rude woman that we were looking for wedding dresses, and the second she heard the word "wedding", she treated us like royalty. We booked an appointment and came back an hour or so later. When we arrived, the store was still empty except for a couple of teenagers (who were in no way being obnoxious) finishing up with their prom dress purchases. When they left, the woman made a rude comment about them (I no longer remember what, but I recall the incident). Clearly she had no respect for customers, unless they were purchasing wedding dresses, which was the reason why we were treated so shabbily when we initially walked in -- she assumed we were teenagers wanting to purchase a $300 prom dress instead of a $3000 wedding dress. Anyway, not only were the dresses quite expensive, but they were ugly. There wasn't one dress that appealed to me, and when I told the woman what I was looking for/what style I liked, she pressured me to try on dresses I had no interest in (back then, as a kid barely out of high school with no self-esteem, I wasn't very assertive). She also barged in on me as I was changing, and forced an ugly dress on me, scratching my arms with all the gaudy beading adorning the dress. So, to summarize, I hate Lisa's because: 1. The employees there were fucking rude, treating their customers like shit unless they were buying a wedding dress. 2. The sales woman I dealt with was pushy and wouldn't listen to my preferences, and didn't respect people's boundaries. 3. The dresses were ugly and very expensive. I didn't buy a dress there, obviously, and instead, I bought a dress from a nearby store, for $400, from a person who didn't treat me like garbage or judge me and make assumptions based on my appearance. Even though this incident happened 16 years ago, I still remember, and I certainly will NOT buy a wedding dress from there for my upcoming wedding in November. [Yelp collections: Rude!]

This review is a bit over due, but I think it's time to sit down and write the reviews…read more Leeah and John were amazing through out the whole process. The fact that they had everything in one shop was a god send for us. When we went in for a consultation they told us the break down of all the packages they had. We had 12 hours of coverage, hair and make up suit and dress rentals for $6,000. It was worth every penny for us, if you put a few things into consideration - i.e. a wedding dress alone will run you at least $2,000. The price includes alterations for the tuxes and dresses. One thing I've noticed that they offer is a bridal assistant. That person is with you from the start of the day to the reception. She will help touch up your make up making sure you good as you did in the morning. The downside is that the selection of sizes for wedding dresses is very limited. They have dresses up to size 12, anything bigger will require special order, but if it fits around the waist they are able to alter it for you

Leeah of Wedding Story is an amazing make-up artist& hair stylist. I was recommended by my friend…read morewho had her makeup done by Leah and after just one trial, I went with her right away. I had several makeup trials with different mua's located in Vancouver for my wedding, but none could make it look as natural as she could and who understood my facial features. She also helped me with the makeup& hair for two of my four seasonal engagement photo sessions (remaining two were out of the country). Everyone also complimented on my mom and my mother in law's makeup& hair. She is very friendly and extremely supportive as well on your wedding day. She was encouraging me and lightening the mood from morning through evening. I'm extremely thankful.

I received a gift card from my sister in law to Juliet beauty spa and have you been about three…read moretimes now. You can come earlier ( half an hour ) for your massage and use their sauna they have one in the girls washroom... Not sure about men's .. you can also switch into a robe and be comfy! The staff is very friendly specially the front desk ladies! I went for the intensive facial for my first two visits. I really enjoyed my facials I received on both my visits both girls I had were very professional and it's just such a cool experience all the many layers of things they put on your face. I have no idea what the hell they're doing but, it feels really awesome! My skin just feels so amazing after I highly recommend getting one. On my most recent visit which was last Sunday I went for a 60 minute full body Swedish massage. My massage therapist was a girl named min. It was one of the best massages I've had in a while that I had to catch my self from falling asleep.. at the end they offer you tea or water and you can lounge in their lounge area. One thing I wish they had some snacks to eat in their lounge last time I did see rice crackers but some fruit or dried nuts would be nice too! I can't wait to come back here for my next facial or massage :)

Such a relaxing experience given it is my first time. I came with my husband and he enjoyed it as…read morewell. We will come back for sure. Props to Dominique for doing such an amazing job.

My experience with purchasing a dress for my son's wedding was not good. i would strongly…read morerecommend staying away from this company. I ordered a dress with them in June, and was told it would be in July 15. When I ordered it they advised me they could do the dress in a different color, fabric, and make some alterations. July came and when I called, they didn't seem to know about the order and then advised me to come in to get measurements again, and that it wouldn't be in till August 15 (wedding was Aug 31). Aug 15 came and still no dress. It didn't come in till Aug 27 and by this time I had to choose another because I wasn't sure it would arrive in time. They were argumentative through the entire process, advising me they didn't promise me a different fabric or style and in the end when the dress did arrive it was all wrong - wrong fabric and style! WARNING - Recommend stay away from this company. I saw others having issues with wedding dresses also.

These ladies are the best they created the dress of my dreams with every alteration and even found…read moreour bridesmaids dresses in one stop!

Terrible service. The manager Jennifer J. set a very very bad example to her staff. The other sales…read morestaff who served us even have to apologize FOR her manager. The manager should be retrained. I feel ashamed for the manager's attitude.

I came to the Tiffany's Vancouver Bridal for the men's suit section knowing nothing about suits…read moremyself. I thought this would be a good place to get an idea of what I like because of the one-on-one nature of their business, and then I would go to a big name store for a better price. I asked many questions and received knowledgeable answers from the woman working, whom I believe was named Natalie. I figured out what type of suit was best for me, and went looking for it in other stores. Everywhere I went I found the prices to be so much higher than Tiffany's that I went straight back the same day. Natalie took my measurements and was able to tailor the suit for me within the short amount of time I had before my pictures. The service was beyond enjoyable to work with, I will definitely come back in the future.

Buyers Remorse!! My dress was "used" condition!…read more Consultation - My consultant was 1 hour late for our appointment, so we were very rushed by the time she arrived. However she was very friendly and I found my dress off the rack, my mom even gave her a $20 tip. She assured us that when we came to pick up the dress it would be steamed and any flaws would be fixed, that it would be perfect. Having this assurance I did not go over the dress with a fine tooth comb and trusted her. Dress pick up - When i went to pick up my dress it was not ready despite having given them 2 weeks notice. They said they were busy. The dress wasn't even hung properly on the hanger and handed to me in a bag, i was unable again to take a real close look at it. Alterations - when i brought the dress to my seamstress she asked "Is this dress used???" . I was shocked she asked! But sure enough there was a ton of rips , holes, and damage to the lace at the bottom of the dress. The lace was "fraying" and my seamstress was going to have to restitch the entire bottom of the dress. I emailed Sposa photos and they basically put the blame on me for not looking at the dress more closely. They offered to fix it only if i had my alterations done there (which i was not interested in since they have such bad reviews!) . I was treated so poorly and met with such rude attitude! They really don't care about you once they have made the sale. Brides avoid this place like the plague!! You will regret purchasing here.

Amazing staff here after going into a different store on the block and was treated like a # they…read morefit us in for and appt within a half hr. No pressure the staff was so comforting as I'm a little older and nervous. I ended up buying my dream dress here and will recommend always. Dresses are reasonable with a clearance area fit those on a budget as well. Than you ladies you made me experience amazing. Ps I can't show my dress just yet

Beautiful dresses and good service for getting fitted into the dresses. However, do not offer much…read moresuggestion in the way of other dresses to try on. Very friendly and helpful, would recommend to anyone looking for an amazing evening gown

Was there for Bridesmaid dresses, found perfect ones. Bought and paid 100% upfront - ordered Oct…read more1, 2015. We JUST picked them up yesterday - April 13th. Worst Customer service, unprofessional sales clerks, and Manager does not return calls - even when SHE said when she would call back with an update. Supplier shipped a dress with a mark on it - apparently back in January. Sposa, returned the dress (failed to update us), and was "waiting" for the replacement. Wasn't until a frantic phone call in Feb placed by the bride, did the manager advise of the "mess up" - and a replacement one had been ordered right away. 2 shipments arrived, and no dress. Finally took threatening to get a refund - or have them order the dress with express shipping (as there were several american stores that could have the same dress - same brand (verified) - shipped in 3-5 business days. Magically dress showed up - again, only reason we knew was because we called to follow up again. When we signed the paperwork picking up the dresses - the "shipment date" was January. Sales lady spent more time wrapping a $15 costume jewelry necklace than she did with us and trying on the dress. Not one manager (even though they said they would be there, we confirmed a time) met us. And the Sales Lady did not apologize once. all in all - 3 bridesmaid dresses took 6 months to arrive, and the store blamed everyone but themselves.