Super nice guy. Did a great job on my jewelry repair. Totally recommend! Reasonably priced. Easy to…read moreget to. Close to skytrain

I decided to seek Tony as he has rave reviews on Yelp and he did not disappoint! :)…read more I had a Michael Kors ring that I adored but was severely damaged as most of the stones fell out. Tony told me that he could take care of it. I was superbly impressed at how my ring turned out, and the price was very reasonable to boot. I would not hesitate for a second to recommend Tony if anyone needs a jeweller. Thank you so much Tony for your hard work!!

After submitting pics of the damage I received a quote for my repair. Dropped it off on Friday and…read morepicked up on Monday. Quick and friendly service with payment options that prefer debit transactions vs MC/Visa.

Thank you for engraving the Grad gift so quickly. A great…read morejob, elegant & she loved it. Thank you Anna & company. Although we travelled by train, etc., from Langley, the trip was worth it.

Their jewelry for sale may be great, but I won't be coming back here for repairs. They did some…read morework for me a few years ago that was fine, so when I needed the setting on my engagement ring fixed, I came back. He charged well more than I've ever paid for that repair at other jewelers, took something like 6 weeks, and when I got it back he'd built the points so high that the ring was constantly snagging on things. Six months later, I took the ring in for a different repair elsewhere, and the jeweler pointedly asked if I needed the setting fixed, because the points were too high. Now, a few months later, one of the points has come off again and I'm back where I was a year ago, needing a new setting.

Dealt with the owner and other employees. MOST honest & trustable service.read more

I had an awful experience calling to ask about jewellery repair. I had two rings in need of repair,…read moreone purchased at People's jewellers and one old family heirloom. I think the name of the woman I spoke with was Monica. As soon as she heard I had a ring from People's, all she would tell me is that I had to go there to have it repaired. I told her that I would rather pay more to have it fixed locally because People's sends it out East. I kept trying to mention my family ring (because I absolutely would NOT send that anywhere in case it got lost) but she refused to listen and just kept saying, "go back to People's!". I literally almost cried because I'm so attached to that ring and it breaking was already so stressful. Anyways, I went to Independent Goldsmith, paid twice what I would have at People's in order to keep it local, and received excellent service. I would not recommend LL Private Jewellers at all, absolute crap service.

When looking for a jeweller to resize my (brand new!) custom engagement ring (bought online, didn't…read moreknow my size) I was initially scared and overwhelmed - until I talked to Monika! I had quotes from 2 jewellers that were much higher and that included up to 10 days in wait times. When I called LL (open til 9pm! so convenient for us 9-5ers!) they said to come right in, and as soon as I found the building (it's that old one on Granville you always pass but never noticed) they buzzed me in to their little studio. They were real, honest and friendly during the consult, quoted me MUCH less than the others and said they'd have it 2 days later! I went to pick up my ring today and it fits perfectly, I realized the reviews were all true, they made me feel comfortable and extremely satisfied with the end result. I'll definitely recommend their no-nonsense, amazing work to my friends and go back to them if I need anything else!

This shop has the best customer service that I think I've ever experienced. I don't usually worry…read morethat much about how I'm treated by staff who are in CS roles, because I know how exhausting, stressful and dull the work can be. However, the people who work at this shop are so outstandingly kind and helpful that it's worth mentioning. I came here to get a very fine gold chain repaired and to get my watch battery replaced. I ended up needing to get the movement in my watch cleaned after there were still issues with the second hand getting stuck after the battery replacement. The woman working the counter was very clear in advising me and gave me a sense of options and cost before ever compelling me to commit to the work I would get done. We discussed the replacement of the crystal on the watch face and she recommended that I see how the other repairs went first, to ensure that the watch could be made to function properly first. It's simple stuff, but I really felt that I was being given respectful advice. I also watched the same woman interact with an elderly lady who came in looking for a particular address, which turned out to be in the building, but required her to go on a bit of an adventure to find it. The woman working here went out of her way to help this elderly woman find her way - it was very sweet.

returned a $2400 ring that looked not at all like the designer item I gave them. I'm not even sure…read moreit's the same ring! I'm having the ring looked over by a Le Vian dealer in a few days as I think that the brown diamonds my ring had have been replaced with I don't know what.

Recently, I had the pleasure of being introduced to Dustin, the owner and goldsmith of Duko…read moreDesigns, when I was looking to have an engagement ring made. His knowledge and suggestions were very helpful in shaping the design ideas I had into the perfect ring. After working with him over a number of weeks and now seeing the finished product exceed my (high) expectations, I could not be happier with the process and the beautiful, one of a kind ring now on the hand of my fiancee. Bottom line: Dustin creates amazing custom made pieces of jewellery. He's very easy to work with and has a great ability to shape loose design ideas into working concepts that really hit the look and feel of what you're trying to accomplish with the piece.

My fiancé and I worked with Dustin to design our engagement ring last year, and we absolutely love…read morethe result! I'm pretty sure we were somewhat difficult clients, but Dustin was so great to work with and we really enjoyed spending time with him at his studio. He really does incredible work and uses very high quality materials and techniques. I would highly recommend him for any custom jewelry piece.

I had to get an estimate done quickly before flying out of town and even though things very rushed,…read morethey were able to fit me in and get my jewelry appraisal up to date in a few days. The jeweler took the time to go through my mother's and grandmothers stuff with me to see what was worth getting appraised and what wasn't. I had no idea. They even cleaned everything while they had it.

Had a bent clasp on a bracelet and they fixed it in about 20 seconds, free of charge. Great serviceread more

I had a custom piece made I walked in to Costen Cat Balue with nothing more than a great white…read moresharks tooth And an idea I put it in the hands of Mary Anne. I got a gorgeous pendant my shark tooth is set in 14kt yellow gold and 22 VSI diamonds. The entire experience was as pleasant as the piece itself. I highly recommend this place to every one. This is one fantastic place to have your custom jewelry needs designed and created.

I don't write a lot of reviews but I felt the need as I am so happy with my engagement ring that I…read morehad repaired and the diamond replaced due to loosing it down the drain. Andrew chose a beautiful diamond for my ring and boy does it sparkle, the ring has come to life again, it looks stunning and better than I ever imagined it would be. Thank you for your patients and doing an amazing job.

My automatic watch was running a couple of minutes slow, stopped by the shop and they dropped what…read morethey were doing to take a look. Spent a fair amount of time on it, even showing me the post-repair diagnostics to demo it's now tip top performance - very cool. To my surprise - no charge! The next day, watch is running perfectly and showing perfect time. Excellent service and a share appreciation for mechanical watches and horology, means I will definitely be coming back - thanks Roldorf & Co!

wonderful watch repair and service. I came in with a vintage Omega that they did just a bang-up job…read morecleaning up to run like new without a bunch of unnecessary physical polishing and "restoration" that I don't want. They're really consultative and when I drop something off, I know exactly what I'm getting when it comes back - and it's always awesome.

I had an appointment and arrived only a few minutes late because parking was extremely difficult to…read morefind. As soon as we entered, we went directly to the ear-piercing section to choose earrings. The employee assigned to do the piercing stood there without even acknowledging us or offering any assistance. When I informed her that I had an appointment, she told me I was exactly "6 minutes and 24 seconds late" and therefore she would not perform the piercing. I was shocked by how rigid and dismissive this was. There was absolutely no attempt to accommodate us, show understanding, or provide any customer service whatsoever. Refusing service over a delay of just a few minutes, especially after a customer has made the effort to come in for a booked appointment, is unreasonable and incredibly frustrating. The lack of professionalism, empathy, and basic courtesy left a very negative impression. I will be taking my business elsewhere.

I had a fabulous time at the Mejuri Piercing Studio! Thank you, Sarah, for your spectacular service…read more- from your patience as my friends and I chose our earrings, to your efficiency in getting us pierced, to your care in explaining the aftercare process. The three of us came in thinking we'd get one piercing each, and walked out with double the amount in the span of an hour! BOOKING: The process was quick and easy on the Mejuri website. No deposit is required, so you can rest easy if you do change your mind. Moreover, if you sign up for Mejuri's SMS+Email program, you can get 10% off towards your jewelry. Once you get to the studio, you can skip the line by letting them know about your appointment. STORE/STUDIO: Sleek, spacious, and sophisticated! There is a wide offering of jewelry to choose from, whether you're looking for dainty, more delicate pieces, or something with a bit more pop. The Piercing Studio is in a back room for privacy. SELECTION: The jewelry is more limited for in-store piercings, but they are all 14k white or yellow gold with threadless flat back titanium studs. You can choose from 8 types of piercings in the lobe and cartilage areas. (Note that for lobe piercings, healing will take at least 3 months, whereas for cartilage piercings, it is at least 6 months.) Prices currently range from $85 to $455. No matter how many piercings you get, the service fee will be $25 for your session (including a free check-up and post-downsizing) so you may find yourself easily tempted to get more like we did. PIERCING: If you're going with friends, I would recommend back-to-back sessions, so you can maximize your visit as the piercing itself is quite quick. We had ample time to select our jewelry and didn't feel rushed during our hour together. Sarah marked our ears to show where the jewelry would go and let us hold them up against our ears again to get an idea of placement. My only issue was that my helix piercing was slightly covered by my ear fold afterwards, though I plan to get a hoop later so I am not too fussed about it. The entire process was very efficient and sanitary, with gloves and sterilized, single-use equipment. Sarah also provided aftercare instructions, including purchasing Bactine and running warm water over our piercings during showers. Payment was done by tablet in the Piercing Studio, so there was no need to line up in the store which I appreciated.  Overall, I really enjoyed the whole experience and can fully understand why Mejuri is as popular as it is. I am already itching to go back for more piercings, but for now, these ears need some proper rest and recovery.