This was, without question, one of the worst rental experiences I have ever had. The property was advertised as a relaxing beach getaway, but we were instead subjected to ongoing construction next door throughout our entire stay. Every morning we were awakened early by loud dump trucks, hammering, and heavy equipment noise.
The home was poorly stocked. There were not enough towels for our group, forcing us to spend additional money purchasing our own. Guests are provided with only the bare minimum of supplies, so if you stay more than a day or two, expect to buy your own soap, laundry detergent, paper products, and other necessities. For the amount we paid, this was unacceptable.
The property itself was not well maintained. Several lights were hanging from the ceiling, and multiple items in the home did not work properly. We also could not comfortably use the pool because construction workers were constantly nearby, eliminating any sense of privacy. We paid a significant pet fee, yet we could barely let our dogs outside because they continuously barked at the workers in the backyard.
The safety concerns were even more alarming. At approximately 2:00 a.m., individuals came onto the property and went through the trash cans beside the house. They then stood near the windows watching my children while they were inside watching television. It was extremely unsettling and made us feel unsafe.
What made this experience even worse was the management company. They showed no concern for their guests and provided no meaningful assistance despite multiple complaints. Every time I called, I was either passed from one person to another or given the same generic, scripted response. No one followed up, no solutions were offered, and it was clear that guest satisfaction was not a priority.
Future renters should be aware of what they may be walking into before booking this property. Between the construction, lack of basic supplies, maintenance issues, safety concerns, and complete lack of support from management, I would strongly recommend staying elsewhere.
The golf cart that was supposedly provided as an amenity was another major disappointment. It was in poor condition, unreliable, and far from what we expected based on the listing. Rather than being a convenience that enhanced our stay, it became another source of frustration. When guests are paying premium vacation rental prices, amenities should be properly maintained and ready to use, not something that adds to an already long list of problems. What made this experience truly unacceptable was the complete lack of concern shown by the management company. Despite multiple calls and complaints throughout our stay, they showed absolutely no interest in addressing the problems or helping us find a resolution. Instead of treating us like valued guests, we were repeatedly met with generic, scripted responses that felt as though they had been generated by AI and copied-and-pasted without anyone actually reading or understanding our concerns.
Every interaction felt dismissive and impersonal. We were passed from one representative to another, forced to repeat ourselves over and over, and never received any meaningful follow-up. Rather than acknowledging the serious issues affecting our vacation--including the constant construction noise, maintenance problems, lack of supplies, privacy concerns, and safety issues--they seemed focused only on sending canned responses and avoiding responsibility.
What was most frustrating was the feeling that they simply did not care. At no point did anyone make a genuine effort to address our concerns, offer reasonable accommodations, or demonstrate any level of customer service. Their lack of empathy and unwillingness to help turned an already disappointing rental into an infuriating experience. If something goes wrong during your stay, do not expect this management company to advocate for you or make things right. Based on our experience, once they have your money, guest satisfaction appears to be the least of their concerns. read more
