I had a huge issue towing a heavy trailer when one of my torsion bars fell off. Unable to safely…read moreproceed to the dump I pulled into Pacific Grove Ace Hardware. I was greeted and assisted by Julio R...he accompanied me to the hardware section and quickly found my 1/2" wire rope clip. He further assisted me by repairing the broken torsion bar and even helped me install it to my trailer hitch. I am now safely on my way to Waste Management where I can now dump the contents of my trailer. Thanks Ace...Julio R...Trust Ace, it is indeed the

I'm honestly not sure why this stores rating is what it is...? I think this Ace is amazing. The…read morestaff is very attentive and knowledgeable. I used to work in Seaside and would dread having go to Home Depot. At Ace, I can ask nearly any employee where something is and they will tell my down to within a couple of feet. Good luck finding that at a large box store. Plus, their selection for a store its size, is pretty amazing. The specialty items they have are very impressive. I mean they have a whole aisle for just nuts, bolts, and fasteners. I also find it nice, but this isn't most stores fault they're just protecting their inventory, it's pleasant to not have to ask someone to open up cabinets to buy things because it's all under lock and key. I realize that I could probably get a lot of the things that Ace sells for less online or some place like Home Depot. I don't mind paying more when you get good service and can accomplish your project today to pay a bit more. I don't buy at Ace because I need to, it's because I want to, based on the way I'm treated and that means a lot to me.

Service is always great. Their hours are too short and could be extended. I come here whenever I…read moreneed something.

Very disappointed with this location. I've come to expect friendly, helpful service from Ace…read moreHardware--but this store fell short. The staff seemed uninterested and had a poor attitude. It felt like customers were an inconvenience. This team could really benefit from serious customer service training and a shift in mindset.

Excellent knowledgeable people with great displays of many hardware brands. Very easy to work with.read more

Josh was incredibly helpful and informative in all aspects of the beautiful products Hardware…read moreConcepts carries. He showed all the choices I could make, and what each would cost. He has earned my business and I look forward to placing my order very soon!

Best hardware store ever. Need advice about a project? Need expertise to fix something? This is the…read moreplace for you. These folks are most helpful and honest with their customers and are a local treasure. Please don't drive into Monterey or seaside when you need parts, hardware etc. this is the best place to start. And, they have most everything for a good price.

Well it's not as good as it used to be. The store is well stocked however the service is not as…read moregood as it used to be. Today was kind of odd. We needed new smoke detectors. He lead us to the display but beyond that couldn't help. I figured it out, but it was kinda annoying. They didn't have 3 combo smoke detector: CO2 detectors on the floor of the kind I needed. I asked if they had more in the back and be immediately said no. Now maybe they don't, but I am skeptical. I ended up buying 2 of 1 and 1 of the other because I needed them today. When I was rung up he exclaimed "Dayum!" Not exactly the reaction I was hoping. Prices are fair for some things. I didn't have time to price compare.

I always find it truly interesting about how people say negative things about the Home Depot. Why?…read moreBecause it really doesn't matter which Home Depot you go in to, they're all pretty much exactly the same. Yes, some are a little bit larger than others, but they all carry the same selection of great construction and home design based stuff. Whether you're in there looking for lighting equipment, power tools, gardening items and plants, or wood to build that whatever it is you want to build, you're going to find it here. What is there to complain about? In terms of pricing, they're very competitive with whatever marketplace your looking at. They sell things for a very reasonable price. So, if you're looking for that whatever, you pretty much know you're going be able to find it at the Home Depot, and you know you're gonna be paying a fair price for it. This location is situated right off of Highway One. I find this a great location, because you can just hop right off the highway, walk into the store, get whatever you need, and then jump right back on Highway One. You can't ask for more than that. Overall, from all my experiences here, the staff here have always been super nice. Nothing to complain about there. Thus, if you need what Home Depot has to offer, and you're in the area, this is the perfect place to go and buy it.

My family has decided to purchase a home and fully remodel it...rent it and watch it mature…read more After looking around we decided to purchase cabinets from Home Depot and the Kitchen Design services. Immediately we were navigated towards an attractive and functional designer who assisted us in this process. Jennifer S. designed an incredible space in our small kitchen and proceeded to further assist us with the logistics involved. We have found that Home Depot design center was a great place to get help with our project. And have enjoyed Jennifer S. throughout the process. She is reliable, high achieving and results oriented. We highly recommend Seaside Home Depot and their Design Team. Thanks Jennifer,

I drove 15 miles to Ace Hardware in Carmel Valley (San Diego) knowing I would find the solution to…read moremy problem. I managed break the rod on my rollator walker. The store I bought it from didn't understand the problem and their solution would have been of no help. Also the brochure that came with the walker did not even show the broken part. I was helped by Tim and told him to put his thinking cap on. He fixed it and was very patient and kind. This is my go to store for hardware and even gifts!

I live in Southern California and I am known at my Ace Hardware Store in Woodland Hills. I LOVE my…read moreAce Hardware Store; friendly, informative and HELPFUL and EASY. So when we were visiting family in Northern California and my inlaws need, of all things, rat traps I went looking for the nearest Ace Hardware Store at 401 Mid Valley Way. Of course the store was perfect and compared in all ways to my home store in Southern California. EXCEPT this store had something my store does not have. Her name is Vicki and she ran the cash register. CHERRFUL, as she investigated if found everything I needed, POLITE as she was PROFESSIONAL. This employee has wonderful people skills. By the time I left this store this employee made feel as welcome as I do in my neighborhood Ace Hardware Store. Vicki, I hope the owner of the store realizes what an asset you are to his bottom line. Because of you Vicki, I told the family that they will change their where they get their Hardware store needs to Ace Hardware at 401 Mid valley Way. Vicki, I hope your management shares the Yelp Review with you and acknowledge you in a manner that reflects your high standards of service . Because of your service I gave your store 5 Stars. I only will award 5stars when there is something exceptional about a business. Vicki, you make this Ace Hardware Store EXCEPTIONAL!! Dr. S.L.

Looks like they keep the positive comments. I wanted to support local. We remodeled our two…read morebathrooms, and bought some items. Primarily an expensive bathtub that they sold to me a one of the most durable tubs for the price of a 1000.00. They do have some beautiful things in their store but beware after the sale you are on your own. Management made it very clear that all responsibility lies on the customer and whomever installed. I think this is why they said they don't do installation. We have followed every direction they gave us and a crack appeared in our tub by the drain. When I felt it, the top material felt paper thin. So much for the solid tub. When I called he gave me the number for permanent ceram and would not help me at all practically hanging up on me. I had called before about it feeling a bit un sturdy. Even after I had purchased things, when I would question anything they were defensive. Really bad customer service. Mean. They do not stand behind their products. This is my experience with them. Will never refer or go back again.

I purchased a sink and fixtures for both my kitchen and bathroom remodel from Del Rey Plumbing…read more They have an extensive showroom of high-quality products and know their stuff. It was important to me to be able to see and compare products as well as ask questions. The sales reps were great; no pressure, but willing to answer any questions and point me in the right direction. What is prompting me to write this review, though, is Del Rey's follow-up service. Four years after purchasing Newport Brass brand products from Del Rey (shower and sink fixtures), they developed leaks and my plumber said the defective parts should be under warranty. My plumber said to call Newport Brass directly, which I did. I got a customer service rep who was reasonably helpful, but was unsure if I needed one or two parts, so she transferred me to someone in technical support. That person treated me with incredible rudeness. He raised his voice at me and ultimately told me to call the store where I bought the products. I was shocked. I in no way deserved such treatment. I almost cried it felt so upsetting. So, I called Del Rey Plumbing. I explained the problems my plumber had identified and explained how rudely I was spoken to when I called Newport Brass. The customer service rep at Del Rey was incredibly upset on my behalf. Not only did she take action to get the replacement parts, she assured me she would be talking to her Newport Brass rep about the unacceptable customer service from his company. I wouldn't buy Newport Brass products again, but I would replace them and anything else at Del Rey Plumbing any day! :)