Mat was extremely helpful and kind. Even though the store was very busy, he made sure to communicate with everyone and let them know he'd be with them as soon as he could. He handled everything with a positive attitude and never seemed flustered. He even helped me custom build a chain so I could hang my neon sign for my new nail and tooth gem studio just around the corner. I really appreciated his excellent customer service and would definitely recommend Pacific Grove Hardware! read more

I am a small business owner repairing and refinishing fine furniture and antiques. When I am in need of hardware this is the place I go to. Bill and his team are very knowledgeable and helpful. The whole team will go out of their way to ensure I have received the appropriate help. I really like the General Store vibe they provide. Who said old town hospitality is dead. Thank you Micheal C. Cameron Home. read more

Old-fashioned feeling--friendly staff who are happy to help! But with a HUGE, modern offering of everything you can think of! I'm a happy repeat customer! read more

So knowledgeable, and helpful. They always have what I need for my shop, and home. A neighborhood gem.

Took the family to Monterey for a little get away, but as we were pulling into Carmel, all of my engine lights went off on my car (this has happened recently), and I knew I just needed to disconnect my battery to reset the system. BUT, I didn't have any tools. Hopped on Yelp and found Pacific Grove Hardware and made our way. It's a small hardware store that's packed full of whatever tools/hardware you might need for any home repairs (plumbing, tools, electrical, etc). I was actually surprised how organized everything was for how small the store was. I believe they are a part of Ace Hardware since they asked if I had a rewards number. Staff was great in asking me if I needed help as soon as I walked in, but I found the tool that I needed, they helped me remove the zip tied packaging and I was on my way. Straight to the point, exactly what I was looking for. read more

The Ace employees are always helpful! A personal assistant to guide you through the confusing jungle of items you don't need to buy stuff you actually need. Also, Ace birdseed was cheaper than Costco read more

They used to be good, but the last time I was there, the two clerks just ignored me while I tried to find what I needed. Guess because the boss wasn't there, they decided they could just talk to each other and ignore customers. I won't be back. read more

Great store love mom n pop Ace hardware stores. Great selection and great atmosphere..

Fantastic hardware store in downtown PG. Staff was knowledgeable and helpful. Very attentive and good selection of items for the space provided in the store. read more

The toilet keeps flushing periodically. I suspect the flapper is bad. The folks in the store quickly walked me to the flapper section. Recommend a reasonably priced product. As I forgot to bring the old part in, told me the most common size and a promise of easy exchange. Fast and helpful service! read more

Love this neighborhood store. The personnel are knowledgeable, friendly and helpful. You never have to seek them out as they offer assistance immediately as you come in the door. Their prices are very fair, competitive and they always seem to have the product you're seeking. What more could you ask for! read more

Great staff, quality products, convenient location, Useful inventory, experienced assistance read more

pg hardware help me figure out why my lamp was not working. great advice and customer service

I was looking for some bolts and a drive for my drill today to fix a gate at my house in PG. I wasn't exactly sure what I needed so I asked for some help from the staff here and they were able to get me squared away quickly. I was surprised how much they knew about various fasteners and tools. They also had everything I needed in stock. I was in and out in about 5 minutes. Very impressed with this place! read more

Great selection and service and an extremely knowledgeable and helpful staff. They are also very personable.

This hardware store is the absolute best for customer service and satisfaction. My mother is a long term repeat client and "keeps it local" by patronizing Ace Hardware PG Downtown and has always had great experiences and the owner/manager Bill recently went above and beyond in helping her out with an issue she had with assistance she needed with a lawn care equipment weed eater. Appreciate the services - Loyal customer for life ! read more

I've been using this store for decades . . . but I continue to get surprised by the vast variety of merchandise that they stock. They always seem to have exactly what I'm looking for! No need to take the drive to the "big box". The other thing I like is that at least one of the staff has had experience doing just about every kind of DIY fix that one can do around the house, and they never make you feel stupid for asking a question. In short, they have almost everything you could need, and they can tell you how to use what they sell. Amazingly, they also do lock work if you bring your lock(s) to them. One important last thing: the staff are not only knowledgeable, they are always helpful, cheerful, and appreciative of your business. This little gem is a local treasure. The town wouldn't be the same without it. Oh, and you never feel gouged by their prices. read more

I greatly appreciate the superb customer service I received today. I was there to get tools to affix my new CA license plate as I just moved here. The gentleman who helped me first walked to my car to see what screws on my old license plate, got beck to the store to find the right tools, and then helped me replace the license plate. So kind and so helpful. Thank you! read more

How do they always have what I Need in such a small space ?? For hardware always start here then as a last resort hit H.D. If you must!

Another joke masquerading as a hardware store. The potted plant section has three options, super lightweight clear junk that will compress the second you put a normal to have a plan on it and a few terra-cotta colored plates all too small for anything other than tiny! read more

I had a tricky plumbing problem - needed to connect modern abs pipe to an old rusty cast iron stack with an very odd connection. The owner looked at my picture, walked me around the store and provided me with everything I needed. He knew about adapters and collars I've never seen (I'm not new to plumbing repairs). PG Hardware isn't the least expensive yet when you factor in the expertise, ability and value of the employees - they saved me a ton of time, frustration and money. THANK YOU! read more

I just dropped in to pick up a couple of tools for my job today, and this strangely obsessive salesperson lurked at my shoulder, refusing to leave even after I said, thank you I'm good. It was creepy. Now I'm going to buy the same tools at the hardware shop up the street, where they are more direct and professional. read more

Don't know what happened to this store- used to be a great place, now not so much. The store itself is a mess,seems like things are just thrown on the shelves,even before the pandemic they had trouble stocking anything, now it's just sad,things aren't in the right place and trash all over the store.I wouldn't call the employees helpful, if you can actually get one to help you- very high turnover rate and terrible attitudes abound at this location - would give no stars if possible read more

This is THE BEST hardware store around!! So friendly and helpful. It is like having a personal shopper when you walk through the door. If it meets your needs, don't go anywhere else. Thanks PG Hardware! read more

I love hardware stores, particularly small old ones like this. We'd wanted to find one to buy another nightlight and a battery to replace one that had died. On our way to Pavel's, we parked on a side street and there on the corner of Forest was the hardware store. We headed first to Pavel's, but it being after noon, they were pretty much sold old, so Alan will come back early tomorrow. We walked back up the block. Outside the hardware store was an enticing display of wheelbarrows and Radio Flyer wagons artfully stacked. At the top of the stack was an adorably tiny Radio Flyer. We walked in and were immediately approached by a friendly man who directed us to the nightlights. We chose one like the one we'd bought yesterday. We'd walked by batteries on the way to the nightlights but Alan had forgotten to bring the battery w/ him. He discussed it w/ the other nice man who rang up the nightlight and said he'd be back w/ the battery in less than an hour. We drove back to the Inn where we're staying, he got the battery and we went back to the hardware store, where he bought a new one. It was a lovely experience and the store was a joy, w/ an array of honest goods and the familiar, homey smell that seems to be a part of stores like this. read more

This is the best hardware store I've ever been to. Customer service 10/10 Inventory 10/10 knowledgeable staff 11/10 prices 10/10 services offered 10/10 Outstanding small town, family owned business! read more

I guess this place has two entries on Yelp--Pacific Grove Hardware and Ace Hardware. I stopped by on a whim last week to see if they had a couple items that I needed. They had both, at reasonable prices. Service was friendly, and I love being able to support a local "mom & pop," as opposed to driving out to Sand City or Seaside and buying from an impersonal big box chain store. Update: late October or early November 2016: They have plenty of staff, and all seem anxious to assist customers. Quite a contrast from the big box hardware stores in Sand City/Seaside. On my last visit I had fast service in getting a key made, and it didn't break the bank. And unlike some locksmith services, the key worked perfectly. read more

Friendly service, reasonable prices, and knowledgeable answers when you need them. It's almost impossible to walk out of here without a clerk asking if you need help, and then--the best part of all--THEY HELP YOU. I needed a tool, but no one had one that was sharp. PG Hardware said, we can sharpen it for you (nominal fee). THAT'S the extra level of service that makes them great. The Home Despot lost a sale when I had to return the tool I bought from them because its dull blade could hardly go through warm butter. When I returned it, there was no offer to help on the part of the receiving clerk. The one and only drawback of PG Hardware is that it's small. Come here first and see if they have what you need, but understand that selection is limited, and you may have to go elsewhere to find something unusual. read more

Back in the day before the huge stores where people drive 10 miles to save 5%, we had local hardware stores. You would go there for expertise, knowledge and advice as much or more for the products they sell. PG Hardware is like one of those stores. The guys there know a lot and are happy to share with you what they know. that saves me time and money every time I go there. How can a store that is so small (compared to Orchard or Home Despot) have EVERYTHING I need? They seem to. And they research the items, picking the best stuff, so you don't need to look at 50 brands of glue: just the top 4 or 5. I can truly say it is always a pleasure to drop in on the guys at PG Hardware. read more

One of the last small-town mom-and-pops in this area. Always get great customer service, and usually the second you walk in. it is so worth it, even if things are just a little bit more expensive than they are in the big warehouse type store. Stores such as these are what makes America great and among the great little private businesses in the area, this one is a gem! read more

Have been coming to this location for almost 30 years. Always received excellent customer service and well seasoned honest technical advisory. I have even special ordered a thing or 2 over the years. And was always treated fairly. Excellent hardware selection as well. A++ read more

Very friendly and very helpful. From the moment I walked into their store, they greeted me and asked if I needed assistance. I would confidently recommend this store to anyone. I would give them five stars, but they are quite small with a limited supply. Otherwise, THE best hardware store I have ever been to. read more

By far the most unfriendly ace store I have ever visited. During checkout the only words that came out of the associate were, "are you an ace rewards member?" as she proceeded to scan and toss my items down. Sad but true especially since I'm trying to support a local business. Moving forward I will be taking my business to the web where I have received more help and gratitude then I have ever experienced in my hand full of visits to this ace. read more

Pacific Grove Hardware, is one of the best hardware stores, in the area. You, are greeted when entering the store, and from then on, they are determined to give you great customer service. Each clerk, is thoughtful and courteous, and they know exactly what good "Customer Service" is all about and, go about giving it. If only one, could expect and, receive "Customer Service" like that, in every store, one, goes to, it would be very nice. Shopping, is stressful and the nicer the experience in a store, the easier, and more pleasant, one's shopping experience, is. 5 star's very deserved. read more

Been a homeowner is a big responsibility. Keeping my home clean and in working order is an ongoing job. To help me keep my home in tip top shape, I depend on the kind people at this hardware store. I actually LOOK FORWARD to visiting this store!!!! I learn something new every time. If they don't have what I need, they offer to order it or direct me to other big box stores without hesitation. Love this place! read more

In my humble opinion, PG Hardware makes Big Box stores almost obsolete, especially in terms of your every day needs. I can't be grateful enough for a personal, helpful experience that reminds me of the hands on approach we used to experience at my Grandfather's hardware store in a small North Florida town. I love that these guys have kept what worked from the past while stocking what works for today. read more

I love this place! The associates in the store are always very helpful, knowledgeable and friendly. Prices are fair. Can't say enough good things about this business! read more

Willie spent so much time with us, helping us diagnose our problem and figure out what we needed. Customer service of this quality is rare.

I just returned from my vacation from my home town P.G. class of 73' I;ve been looking for these Monarch Butterflies everywhere I wanted to bring a piece of P.G. back home with me. I saw them on the front of peoples houses, I looked everywhere I happen to walk by the front of the store and there they were, wooden an ceramic I bought both kinds, they were very kind to ask that they could pack them for my trip back here in Miami. Great staff. Now I have them on the front of my house. . Joseph Morales read more

It's hard to walk into a hardware store and leave quickly, and that is exactly what I had to do when I went into this place. It only took about 15 seconds for a friendly guy to offer me some help. He answered my questions patiently, and asked me about more details to make sure I bought the right things. I had to buy several items, and I was out of there in about 5 minutes, including the check-out. I was very impressed! read more