Alfredo, Response time was on point. Professional, kind and knowledgeable…read more Alfredo Fixed my front door to close correctly and making my home safe. Alfredo explained to me why this door of my had not been closing correctly. He installed the proper screws needed for my door jam. I did not need to worry about my door opening with the wind or never closing properly. So grateful. Amazing gentleman. Safe and sound

Alfredo is a top notch professional and the right man for the job!…read more I started this project with an odd request. I wanted a bifold door that opened 180 degrees. I have a limited size office space and found it annoying that my door was taking up almost 3ft of wall! So after some Googling I found a door that would solve my problem for my niche space. I recieved quotes from a handful of people, all of which were uncharging me for expensive custom door hinges or trying to offer alternatives which would not fit the space. When I sent the project request to Alfredo, we discussed the project in detail and, while he had never done this style of door before, assured me it would not be any more difficult than any of his other interior door projects. On top of that, after discovering that my current door was solid wood, he said we could simply reuse it and save me some money. He picked up my door, took it to his shop, and came back later that week to install it. He went above and beyond what I had envisioned and even repaired the old holes from the previous door installation (the door was preciously installed on the other side of the frame. I could not be happier! Next time I have an interior door project, Alfredo is my guy! Thanks again! Boom boom!

I brought in a brand-new door to have it drilled for hardware. During that time, the wood split…read moredirectly from the bore hole and separated down the face of the door. Two contractors looked at it and immediately identified it as drilling stress. Instead of even considering that possibility, I was told repeatedly that it "can only be water damage." The door is dry. It has never been exposed to significant moisture. But there was zero willingness to discuss that. What was most frustrating wasn't the mistake, it was the refusal to take any responsibility or work toward a fair solution. We live less than half a mile away and were actively purchasing additional doors that same day. Rather than try to make it right, the conversation became defensive and rigid. As a customer, you want to feel like a business stands behind its work. That didn't happen here. I've decided to take my business elsewhere.

We had a very simple request: drill for hardware on a brand-new door…read more Instead, we got a cracked bore hole and a split running straight down from it. Two separate contractors looked at it and immediately said the drill bit lifted the wood fibers and caused the split. Not water. Not "moisture bubbling." Mechanical stress from drilling. The door is bone dry. We live 0.4 miles away. It was transported covered. There has been zero exposure to the kind of water that would cause structural separation. You'd need a flood, not a short drive home. And at the very least, the door would have still been wet. These pictures were taken less than 20 minutes from when the door was picked up. Rather than take responsibility, we were told it "can only be water" and offered to have it "steamed." Steam. For a drilling split. We were actively purchasing three additional doors the same day. Those have now been canceled. We've found another supplier who understands how doors, and accountability, work. Mistakes happen. Refusing to own them is the real issue.

Customer service has gone downhill since store manager and the other young gentleman on the counter…read moreleft. Poor ethics, employees seem to be bothered that you want help, good luck getting any support here.

I really want to support small local businesses but this company doesn't seem to want business from…read moreeveryone. I've been here about 5 times in the last 2 months and have noticed they have a stereotypical customer that they like to work with. The customer service is very poor if you are not one of their usuals or have an account.

I had a very small last minute job, and they made it happen quickly and perfectly. I would not…read morehesitate to recommend them for any job, big or small.

I needed a small art frame constructed for a project. These guys built it in one day, design was…read moremuch better than my original idea, and it cost less than an off-the-shelf retail frame. I will definitely use Knapp Mill for all my small projects. 5 STARS! Thank you. John

The Glide Guys are the absolute BEST!! Grant is super helpful and knowledgeable. We've had several…read morepet screens installed for our front screen door and windows. Top quality materials and craftsmanship. I couldn't find a single negative with anything these guys do. Absolutely perfect and other businesses should take a page from their book about customer service and satisfaction. One of the best companies I've ever dealt with hands down!!! I couldn't recommend these guys enough!!!!!

Courteous and efficient! The service was great. Now I know…read morewhere to go for sliding glass doors and screens that require a fix. I'll be letting my friends and family know about this honest and reliable company

Can we give negative stars? We give one star only because Yelp requires that in order to post a…read morereview. Dealing with The Benchmark and Doc Henry was without a doubt the worst experience of our entire remodel. The window manufacturer, Reynears, was equally disastrous. Doc did not know his product at all, and our entire window system had to be re-engineered and re-installed. The Benchmark and Reynears led us on, stone-walled, and eventually refused to respond to our inquiries. Two years down the road, while we lived with defective windows and doors that could not be properly opened or closed, replacement hardware (aesthetically not at all what we had ordered) finally arrived. We still have pieces missing, and Doc has gone AWOL. If we had had the energy to take The Benchmark to court, we would have. Not only did we live in a house that could not be secured, the untold stress inflicted on us was unforgivable. As Eugene L said, remodeling is hard enough already. Spare yourself, and find a window and door company that has scruples and actually cares about the quality of its product and honest customer service.

I purchased new Kolbe and Kolbe Windows about 5 years ago from Doc Henry to replace old windows in…read moremy 1935 bungalow. Doc was patient and very helpful choosing the right colors to compliment my house and they are now the jewels that make it shine. Because retrofits in old homes can create the need for tweaks as the years go by, I have always been able to count on Doc of Benchmark Windows to be there for me. He is a person of utmost integrity who stands by his products and makes sure all issues are addressed promptly. This is very important to me. I have been building and remodeling homes for the last 20 years and having a reliable, competent company for Windows and doors is of critical! So many vendors do not stand behind their products and once you have a problem and they don't want to be responsible? Well, then you have REAL problems. Doc has helped me out even when it wasn't his responsibility because that's the kind of person he is: helpful, courteous, knowledgable, professional and full of integrity. And his products are of exceptional quality. I cannot recommend Benchmark Windows highly enough!

Danny did an excellent job repairing a door that was stuck closed due to roots lifting the…read morefoundation of the house. He also adjusted an interior door that would no longer latch. He came on time, had great communication, and was very affordable compared to a handyman who had previously given us an estimate. With so many service folks ghosting potential clients nowadays, I was pleasantly surprised by the great communication. If you have door-related issues, don't mess around with handymen, Danny is an expert and he will do it efficiently and most important, he'll do it RIGHT.

Our 20+ garage door opener, spring snapped. We chose Danny at CALI DOOR SYSTEMS, because he was…read morelocal and had positive reviews. He was at our home within the hour, did his measurements, and knew what he needed. Left to get replacements and had it fixed the same day! Danny is very knowledgeable, communicates well and a real professional. Very happy with his work and fair pricing.

I have been shopping Hayward.for many years. Prices were always just right, and service was very…read morefriendly.We have done a lot of remodeling over the years, and Hayward has been our number one go to place for supplies

I wish I could say they have improved over time. But it's still the same fire drill for the…read moresimplest things there. Don't waste your energy.