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    BenchMark Physical Therapy

    1.0 (4 reviews)
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    4 months ago

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    6 years ago

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    Ask the Community - BenchMark Physical Therapy

    Slocum Center for Orthopedics & Sports Medicine - This morning heading out for my 20 mile ride.

    Slocum Center for Orthopedics & Sports Medicine

    2.7(136 reviews)
    2.1 mi

    I had a knee replacement with Dr. Tuman in Feb. 2026 and I feel like I got excellent care. The…read morepreop information was excellent and they remind you many times that your post op recovery requires a lot of work on your part. I mostly saw the PA, who was excellent, and I was confident that my surgeon would do an excellent job. Now at 11 weeks out, things are going very well. Their PT center is awesome. As for the center itself, yes, it's a large place that runs efficiently (meaning yes, you might feel rushed), but you also need to advocate for yourself. Show up early for your appointments. Make a list of your concerns or questions ahead of time and take it to your appointment. Follow up with phone calls. If you want to see the Dr. again, make another appointment. I will say that there are room for improvements at the clinic. I found the patient portal leaves much to be desired. The parking lot is often full (allow time to find a parking spot). Most of the receptionists are very pleasant, but yes, like anywhere else, there might be a couple who don't seem to be enjoying their job. Trying to make or cancel an appointment sometimes puts you in a long phone queue, but you can request a call back so you don't wait on hold. I've always gotten a call back within 15 minutes or so. Still, I feel like it's an excellent orthopedic center.

    I saw Dr. Dowdle for a broken shoulder. He was thoughtful, thorough and looked me in the eye for…read moreeach question. It was apparent that he cared about how my arm felt. Thank you for a good experience with my first broken bone! I highly recommend.

    Photos
    Slocum Center for Orthopedics & Sports Medicine
    Slocum Center for Orthopedics & Sports Medicine - Tibial Plateau fracture.  Surgery was  just what the doctor ordered (ha) Slocum handled all the preliminary which was stellar.

    Tibial Plateau fracture. Surgery was just what the doctor ordered (ha) Slocum handled all the preliminary which was stellar.

    Slocum Center for Orthopedics & Sports Medicine

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    Eugene Foot and Ankle - Dr. McCourt in his usual attire.

    Eugene Foot and Ankle

    3.7(38 reviews)
    1.5 mi

    I NEVER write reviews. Let me preface this by saying that…read more I was referred to Eugene Foot and Ankle after being seen at PeaceHealth for a potential broken foot. My X-rays at the hospital were inconclusive and said that EF&A would get back to me to schedule within a week or two. To my surprise, they called me the next day! I was thrilled as I was leaving the following week to go home for Christmas. The pain in my foot was insurmountable and I really just wanted answers, sooner rather than later. Even without insurance, it would be worth it to finally know what was happening. The day of my visit, I am not greeted. Rather glared at. I stand I front of both front desk "ladies" Jamie and Cindy as they hardly look up from their computers to speak to me. They rudely ask what they can do for me I say I have an appt they follow up with new patient paperwork yada yada whatever. I fill out the paperwork and as I'm doing so they get real close and start whispering about me, not very slick ladies. You might wanna try harder next time when you're in a dead silent office and I'm right in front of you. I hand Cindy the paperwork and she, in the same rude tone, asks me for my insurance and ID. I said I don't have insurance. (As I've stated multiple times on the phone when I was scheduling this appt.) She said okay and I ask what the payment for the appt is going to be, she gives me a range of $150-350 of which I couldn't afford that day unfortunately. I recognize that there's nothing they can do about the price and no way of knowing what it was going to be exactly until after the appt, that's fine. I'm not unreasonable. But what's fully in their control? Their attitude and treatment of their potential clients. I'm highly considering saying F it and going somewhere else because of how rude, unprofessional, and callous these women are to someone who is obviously broke, in pain, and out of options. Maybe keep that in mind that these people are the first impression of this business, and if the doctors are anything like them, I'm good. I'd rather keep limping around a few more weeks and find somewhere else, and upon reading other reviews it appears I'm making the right decision.

    Dusty the head doctor of the practice has delusions of grandeur. He is a complete incompetent. I…read morewent in to have ingrown toenails dealt with. He told me clipping toenails was beneath him I got up to leave. He told me to sit back down and then proceeded to clip. Next time I went to a manicurist. She was excellent.

    Photos
    Eugene Foot and Ankle - Dr. McCourt using the diagnostic ultrasound for heel pain, aka plantar fasciitis in this scenario.

    Dr. McCourt using the diagnostic ultrasound for heel pain, aka plantar fasciitis in this scenario.

    Eugene Foot and Ankle - Reception

    Reception

    Eugene Foot and Ankle - Some of our orthotic/foot inserts: Powerstep Pros, Custom poly and carbon fiber.

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    Some of our orthotic/foot inserts: Powerstep Pros, Custom poly and carbon fiber.

    Prevention Plus Clinic

    Prevention Plus Clinic

    3.0(2 reviews)
    0.7 mi

    Dr. Erde is the first doctor in my life who has listened to me, believed me, and set about to find…read moreways to help me relieve my pain without ever once uttering the words, "Well, if you lost some weight." She understands genetic predispositions and really looks at the root cause of your symptoms instead of chalking it all up to being overweight. I recommend Dr. Erde and Prevention Plus Clinic!

    I was a patient of Prevention Plus Clinic, prior to Dr Alison Erde purchasing the clinic from the…read moreprevious physician. I happy stayed with Prevention Plus after Dr Erde became the primary physician: Dr Erde has been my primary care physician since then. I am 58 and in good health. I recently called to schedule a general wellness physical and was told I was no longer a patient of Prevention Plus Clinic. The reason I was given "You have not been seen in 3 years". I now, at 58 years of age find myself without a primary care physician. My biggest complaint with this situation is I was never informed I was being removed as a patient of Dr Erde. As a patient I have the right to change PCPs and physicians have the right to fire patients. But should not a physician you trust with your health have some loyalty to you as a patient over what $ you bring to the practice. I see Dr Erde is advertising for new patients; although I like Dr a Erde, I can not recommend you join her practice unless you can add a financial value to her practice. Richard Drasye RN

    Mobility Project Physical Therapy

    Mobility Project Physical Therapy

    3.8(9 reviews)
    1.7 mi

    I have nothing against the physical therapists there, they are great. Unfortunately, I have had a…read moreterrible experience with the front desk staff. I had an issue with my insurance because of the discontinuation of Pacific Source in Lane county. For some reason, I wasn't automatically transferred to Trillium. I received a voicemail from Mobility Project saying they canceled all my appointments. They did this without consulting me, offering for me to pay out of pocket, or just keeping my appointments on the books for when I got put on Trillium (which only took about a week). I had my appointments booked out for months because of my tight schedule. When I called to reschedule, my spots were taken, so I have to wait over a month now to return when I am in constant pain. I asked to be put on the waitlist, and then they tried to hang up on before I could schedule out further. When I respectfully expressed when had happened, they said "uh-huh." Unfortunately I have to keep dealing with this staff because nowhere else in town treats my specific symptoms. This causes so much anxiety and I feel completely disrespected and dismissed. They have a complete lack of empathy. I am extremely disappointed.

    Very disappointed, stopped going, did not help me at all.Went many times, was not offered anything…read morethat actually helped me, had to cancel 2x and even though I called and left messages to cancel, they charged me 350.00 cancel fee.What a disappointment. I thought it was going to be a different experience but it was the same ol cookie cutter PT. Yes, Christine is good, but good luck getting an appointment with her! They give you other people, assistants, not quite the same.So tired of wasting time and money, would love to find a real physical therapist who cares.

    Photos
    Mobility Project Physical Therapy
    Mobility Project Physical Therapy
    Mobility Project Physical Therapy

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    Cascade Health Physical & Hand Therapy

    Cascade Health Physical & Hand Therapy

    4.0(4 reviews)
    2.1 mi

    I LUV GETTING MY CARE HERE!!!! DR Brianna Becker is the most suncere capable healthcare…read moreprofessional I have seen in many! Years. Everyone should be so lucky. Thank you for helping remain mobile and get strong.

    A Cautionary Tale: My Experience with Cascade Health Physical & Hand Therapy…read moreReviews are a powerful tool--for both consumers and providers. As patients, we rely on them to make informed decisions. For businesses, they offer a chance to reflect, improve, and respond. Unfortunately, Cascade Health Physical & Hand Therapy has consistently failed to address the concerns raised in its reviews, and my experience only reinforces that pattern. I was referred to Cascade Health by Dr. Butters at Slocum Orthopedics with high expectations for specialized care. I was dealing with a serious issue in my right hand that required the attention of a certified hand therapist and an edema specialist. Instead, I was assigned to Shea Caddell, a trainee. In his own words--documented--he admitted, "I'm in training and a little overwhelmed." During my first visit, Shea had to lean over to the next station to ask Casey Rossberg, a certified hand therapist, for help. I became concerned when Casey asked if he remembered how to take hand measurements and mentioned the need for an edema specialist. The session was disorganized and unproductive, yet I was still charged a co-pay. I was assured that my next appointment would be with the appropriate specialists. However, when I returned the following week, I was again placed solely with Shea Caddell. There was no communication, no follow-up, and no sign of the specialists I was promised. When I asked about Casey and the edema specialist, I was told, "They've been really busy." That's not an excuse--it's a failure in supervision and accountability. After two disappointing visits and no progress, I canceled all future appointments. I later received a call from Deanne Bain, the office manager. I shared my concerns and was invited to send an email outlining the events. I did. But after that--silence. No response, no apology, no refund, and no outreach from upper management. When I returned to Slocum Orthopedics and shared my experience, they immediately arranged for me to see their in-house hand therapy specialist. Within five minutes of that visit, I received more attentive, competent care than I ever did at Cascade Health. The difference was night and day. I've since contacted my insurance provider to review the charges and the lack of appropriate care. I urge anyone considering Cascade Health to read the reviews carefully. Your health and trust deserve better. In my case, that better care was found at Slocum Orthopedics--not here.

    BenchMark Physical Therapy - physicaltherapy - Updated May 2026

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