I have been going here for many years. Thanks to Dr. Ricche and his nurse for helping in my road to…read morerecovery and catching my problem after a walk in clinic really did not help any. The were really concerned about my health and well being and were happy to see be doing so well on my recovery after being in the hospital and nursing home for almost 2 months, on my follow up visit. Thanks for the care you all have given me over all these many years.

It's like pulling teeth to get anything done here. They won't address your actual problems. They…read morewill find other things that don't need adressing and avoid what really needs to be done.

Great place to have a physician. My doctor was not in yesterday and I saw the Nurse Practitioner,…read moreNikki. She was very thorough and professional. Highly recommend Summit!

after moving here, care was not as good as my previous place. they told me to get an appt at a…read morewalk in clinic inatead of seeing someone or doing a take health appointment. that is with myself and 2 sick kids at home :( very disappointed

This was the best first patient experience I have ever had I definitely recommend them if you are…read moreinterested in proactive heath and not reactive health! The services they offer are about building on your health goals and it's refreshing!

All the staff are awesome! Would recommend Dr.Ayo she is fantastic and a very knowledgeable and…read morecaring Dr.

I found everyone from the front staff to my p.a to be very friendly and helpful. Starting to feel…read morelike family

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

I used to love my doctor, Aaryon Smyth, but things have changed. He has left me in terrible…read morepain waiting on a daughter to get from TX to Knoxville to go to a hospital. His refusal was hard to accept as I could barley walk with 10% 3rd degree burns on my body. He said and his nurse Tiffany said I would not be left out in the cold on pain meds till Sunday May 24th. They flat out lied and sent me with pics sent days before to MMC wound care in OakRidge Tn. I went there and aftter going thru complete hell there they said I was not a candidate for care due to the pics the dr sent. Somebody should have stopped this before I ever got there and No i am not paying for that care and it was zero care and everyone was a complete idiot threre from front desk to Rn to PA. Out of sheer desperation I called dr Smyth's nurse Tiffanny and she reported me to the office manager and that om is named Ashely. Ashely sent 10 cops to house, called my daughter in Tx, terrorized her and Idon't appreciate this kind of care one single bit. This is not care, this is medieveal torture. I have no repesect now for the doctor the nurse or the office manager Ashely and once i get to the point I can can better and walk I will be finding myself a brand new team of medical care internists and help as this was not even a rate of one it was a minus 10 in terms of compassion or care. Please go someplace else to get good care as this is not IT.

I am not the first person to leave this exact review, and unfortunately, I doubt I'll be the last…read more Please take a moment to read the review from Beth MacLeod from a few months ago on other review sites--her experience mirrors mine, and there are others as well which will cost you. After completing my fourth consecutive annual physical at UT Family Physicians in Hardin Valley in May 2025--a visit that is supposed to be 100% covered by insurance--I was unexpectedly billed for a second office visit on the same day. Why? Because the physician asked, "How are your medications working?" That single, routine question was used as justification for an additional charge and the second office visit The office later admitted they are now employing this billing practice, which many patients may not be aware of. I urge anyone considering this location to proceed with caution. While the billing issue alone is concerning, what followed made the situation significantly worse, which I will outline below for those who wish to know the full extent. After receiving an unexpected bill for a second office visit on the same day as my annual physical--an appointment that is 100% covered by my insurance--I attempted to contact the billing department at this UT Family Physicians location. Despite leaving multiple voicemails, I received no response. On my third attempt, I remained on hold until someone finally answered. I explained that this appointment was identical to the one I had a year prior: same doctor, same insurance, and same medications. The representative (whose name began with "A") acknowledged they had recently adopted a new coding system and that similar issues had arisen with other patients. I was told the additional charge stemmed from the doctor asking about my current medications--something I thought was standard for a physical. I was never informed that such a routine question would trigger a separate billable visit. I was asked to send an email with details, which I did--twice--over a span of 14 days with no response. When I followed up by phone, someone shouted from the back of the office, "I'm working on it," but still, no communication from "A" followed. After 33 days of silence and receiving a late bill, I insisted on speaking with "A" directly. I was told there were signs posted around the office and that I had signed a form acknowledging the billing policy--though this was never properly explained to me. When I asked to escalate the matter, I received a call from a manager (whose name began with "L") who was unprofessional and dismissive. Rather than address the concern, I was informed that, due to my questioning of the charges, my entire family would be dismissed from the practice--despite being loyal patients for years. I then reached out to UT's Patient Advocate, who promised the Vice President of UT Family Physicians would follow up to assist in transferring our care and reviewing the issue. That call never came, even after another 30 days. In conclusion, this office is poorly managed, and the staff has consistently demonstrated a lack of professionalism and accountability. If you choose to visit, I strongly recommend requesting written clarification on all procedures and billing codes in advance. As supported by other similar reviews, there is a troubling pattern here--patients are being blindsided by unexpected charges with little to no recourse.

Amazing follow up! I was in extreme pain and upset because of having to leave a message and never…read moreable to get in touch with anyone, Nurse Leah followed up with me, set me straight and explained they do care, however they are helping other patients, and basically the world does not revolve around me. Honestly, I needed that. I was in pain, and wasn't thinking like a civilized human being. Thank you Leah for still being sweet while squaring me away and telling me to calm my sh!t.

Dr Lauren Cline is wonderful Internist. She allows plenty of time to ensure that all of your…read morequestions are addressed. There is never any feeling of rush. Her nurse, B. J., is always available by phone for consultations.

Doctors Robinson-Harris, Dr. Turner and Dr. Bishop provide top notch medical care. They are very…read moreknowledgeable and listen to all your questions and concerns. Their staff is friendly and accommodating. The location is easily accessed and has plenty of parking.

Dr Iqbal has been my primary care physician for almost a year. She is fabulous! I have had major…read morehealth issues recently and she has sent me to exceptional specialists and has everything all sorted out. She has helped me to resolve several separate issues and I could not be more pleased.

From the owner: Kingston Family Practice provides comprehensive primary care services for patients of all ages.read more

Excellent staff, always so friendly. Nurses are friendly and my doctor (Dr. Crouch) seems to…read moregenuinely care about his patients. Great family doctor.