Johnny showed up on time, was professional, kind, and knowledgeable about our HVAC system. He…read moreidentified problems that if fixed would easily extend the life of our systems and explained why those problems would effect the functionality and cleanliness of our air. We're very excited for Hachi Air to return and make their repairs/replacements to help our system function better and improve our air quality. Billy (the manager) was very helpful and ensured we understood all repairs and even offered to add a Water Treatment system for a discounted expense. (INSTALL UPDATE): Edwin arrived on time and completed all contracted work in a reasonable timeframe. He was extremely professional, and after hearing about health issues made additional "air cleaning" recommendations. Had Billy (mentioned above) call us THAT NIGHT and explained everything including pricing. We're grateful we were able to give our unit a hand up to keep it running, AND give ourselves cleaner air for hopefully less doctor visits in the coming year. Update: 7/9/26 Edwin came out today to help us replace our SOLARIAS UV SANITIZING BULB, they completed the assessment, got the appropriate bulb, replaced, and closed up my attic in less than an hour. AND while I was on a business video meeting. If we could give 10 stars we would! Thank you again Hachi Air! Loyal Customers and Referral Partners have been earned

Classic bait and switch. Over promise, over charge but under delivered. Don't let the sales person…read morefool you with "transparency and integrity" talk. Double check your work contract - and ask plenty of questions. This company relies on the fact that you don't know how ac systems work or what the current code is. First issue - item purchased was premium package that was supposed to come with life time warranty - The catch, only the outside unit is covered - not the air handler/inside unit. Second issue - my custom air duct work was suppose to industry standard to increase performance, efficiency, and optimized air flow -The catch, no air flow test was ran, had to point out that install team brough 6 dampers out but only installed two - have photos and proof - two weeks later - they came to install two more dampers. Third Issue - during sales prep - onsite team member said that attic space insulation was undersized - and said that it would be best to have insulation brought up to code (current code is R38) -The catch, insulation team only brought 4 bags of Pink insulation and missed front half of the attic - they later came back to install more, only after asking about the initial work completed - before work, insulation was at 3 1/2 inches - after work it was at 8 - to get to R38 insulation height should be 13 1/2 inches - to be fair on this one - contract just said top up of 4 inches (goes to double check the contract work statement) Fourth issue - post install inspection for both AC and duct work - per work contract "Test, calibrate, and ensure proper operation of the entire system upon completion." The work was done, and absolutely no test, calibration was performed. The team member that performed the final visit, didn't even check the outside unit nor open the inside unit closet door - he asked if anything was wrong and I provided the three issues I had. He left stating that he has to speak to owner. Fifth issue - install team will pressure you into signing the work complete form (my boss says we can't go home until you sign this - word for from the tech), if you financed the project - don't do this, until all the items on the project are done, like final inspection and any tuning or adjustments. You don't have to sign until everything is actually done. Ultimately, how a business is ran is on the owner - and he choose to not do the right thing, and fight me on the corrections needed. He's a great salesman but poor at customer service. I'll filed a formal complaint against this company to the Texas AG and the Texas Department of Licensing and Regulation. At this stage it's not about how much I got robbed of, it's about public awareness of this company's business practices. Late night message from personal phone from their dispatcher on 26 June - regarding my request for flow testing for the air vents. I got a text from their dispatcher that my request for flow testing was denied from the recommendation of the technician that "checked" our system. Funny part, when he came, he was the one that recommended the flow hood testing to ensure that we get an accurate measurement. So how can the person that recommends the testing, also be the same person that denied it? I have screen shots saved from the text messaging to confirm this. The company quickly switched gears when I told them that it was unfortunate to hear the news - and that I would be submitting a complaint to the Texas AG and to the TDLR (I recommend anyone that had issues with this company to do the same) - then almost non stop texts back and forth only after stating that a formal complaint will be filed, when all they had to do was come fix what was started. I find it sad that it took doing that for them to "want" to make things right. During the follow up visit to resolve the insulation concern to our agreement - the technician used a hand held anemometer as a courtesy and showed that only two output registers actually blew air that could be measured...all other vents was not flowing measurable air, and the tech said, "yeah we need the flow hood to do this, let me get with Mike to see when he can get it out of storage". During the same visit, I was shown the duct work that was designed and the technician admitted that it was not what was installed (breach of contract) - another item to list on the complaint. Don't trust this company - I'm a hard working disabled Air Force Vet and they took advantage of my situation. Good thing I kept screen shots of all the texts.

Prompt, professional, polite, knowledgeable, honest, and a true gentleman. Knows his trade and is…read moreeasy to work with. Explains himself and his recommendations easily and understandably. Fair rates on both parts and labor. Does not "push ". Treats you and your needs with respect. Made a simple repair to a leaking dishwasher door, did not "find" anything more, and offered things to watch for going forward. He is my "forever-plumber". Highly recommend!!

unfortunately I was told multiple times that they would take care of my low water pressure and how…read moremuch lower their rates are compared to "big companies" and honestly I wish I would've spent the money elsewhere. $2,000 later and I still have little to no water pressure after "knowing exactly what the issue is" they were still trying to charge me another $650 to come out and "guarantee I will have better water pressure this time". all around terrible experience. his wife is who quotes the prices which in all honesty every time I asked her to explain why and how the prices are what they are she couldn't tell me and would say "our rates have always been this" and when I would ask to speak with Frank directly to discuss the pricing she would say SHE is the one who does the billing and she is the only point of contact for Frank's services--additionally, Frank would quote one price in person and she would quote another; all around, a mess and very unprofessional and very unwilling to help after all was said and done. it turned so bad that I am now going through the motions of starting a legal complaint. don't use these people. *also when asked to provide his last name and license number both were denied so I found out his last name on my own and attempted to look up his license number and he is not licensed.. shocker.

We had to get our coil replaced, this company made sure to be quick with the initial appointment to…read morecome check it out. Lydia is a joy to speak with on the phone. Our serviceman, Benny was friendly & respectable of our home. When he talked to us about pricing, he had multiple options available to save money if needed or spend extra to improve system. I appreciated seeing the options laid out for me. Overall I loved hiring this company & would recommend to anyone looking for a friendly and quick AC service.

Became a cuatomer due to my father having them out servicing his ac unit. He was very impressed and…read moreloved the customer service. decided to give them a try and boy was I impressed! Thank you for yalls amazing service and will definitely be a customer for life!

We've used this company multiple times and wouldn't hesitate to call them again for any future…read morerepairs or maintenance. In the middle of a Texas summer, fast service is critical, and they consistently make every effort to schedule quickly when cooling issues come up. Their team is honest and upfront about pricing, and they go the extra mile by checking your unit's warranty to help you get the most cost-effective solution. It's clear they prioritize both quality service and customer care, which makes them a company you can truly rely on.

Nate is awesome! He was very knowledgeable, showed up on time, and explained all the different…read moreoptions available. I had a great experience! Looking forward to working with Eagle again soon.

So far so good. Great job all around. Tony is an asset to the company. Keep up the good work.read more

I recommend Felix Air Services as they were the first one to respond to my inquiry and through out…read morethe whole repair they were very responsive, quality work was good and although wasn't cheap they offered financing options.

Texas summers are brutal as we all know! Unfortunately I lost the A/C roulette this summer and mine…read morestopped working. I called Joe from JP cooling and heating based on some recommendations I saw on Nextdoor. He is very prompt, professional and honest. I called him shortly after 5pm, thinking we'll likely have to spend the night without a/c due to the time of day, but nope! He showed up about an hour after I called him and had us up and running in no time! He gave some recommendations based on what he saw but there was zero pressure to do anything else other than repair the one thing that was keeping our ac from running. His prices are very reasonable. If you need some work done on your ac, and you got a scary quote from some other company, call Joe!! I highly recommend him to anyone!

Great service! Very nice and professional. Prices are…read morereasonable as well! Highly recommend!

Had them come out for a broken AC. Within 30 seconds he found the problem and began working on it…read more AC has a bigger issue and he explained all the options and did not pressure me in to making a decision. He got the AC working temporarily while we decide the best way to proceed. Will definitely be using him again.

Great service and very knowledgeable. Sam was easy to work with and gave us a good price.read more

Raymond is an honest, professional, and knowledgeable technician. He gave me several options for…read morerepairs and explained each one thoroughly with no upsell or pressure. In the end he was able to deep clean my indoor coil and also threw in some AC drain cleanings at no charge. I will definitely call him again in the future for any repairs or maintenance.

Raymond does all my HVAC needs for rentals, flips and personal home. Respectful, honest and turns…read morejobs flawlessly. You will not need another hvac company.